Re: HTML populated but not Plain Text Body

2012-09-04 Thread Grooms, Frederick W
Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, September 04, 2012 4:14 PM To: arslist@ARSLIST.ORG Subject: HTML populated but not Plain Text Body ** Hi All, I am sure this comes up from time t

Re: HTML populated but not Plain Text Body

2012-09-04 Thread Jose Manuel Huerta Guillén
You can solve it adding a filter. I recommend to add a display only field at the custom form to load the HTML version. Modify your PUSH action to include this new field. Then at submit the first field can be a filter with qualification: plain text field is null and a set action that copy the cont

HTML populated but not Plain Text Body

2012-09-04 Thread Brittain, Mark
Hi All, I am sure this comes up from time to time. HTML formatted email is sent to the Email Engine. In the AR System Email Messages for the HTML Body/Content gets populated but the Plain Text Body/Content does not get populated. When the email is received I in the ARS Email Messages form, the