CTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, December 14, 2006 4:20:10 PM
Subject: How do I create a "checking out" system
**
Hello everyone!
I was wondering if anyone has created a "checking out system" on Remedy
tickets, to prevent 2 support techs from updating the same t
Hi Everyone!
This is why I just love this list ... everyone is so helpful. Thanks for
all the ideas! I will work with what you have sent me.
Thanks again!
Angie Mora
Idaho National Laboratory
208 526-3535
[EMAIL PROTECTED]
__
The approach we took was to add an active link which loads a large visual
prompt when a support person opened a help desk record that was not
assigned to an individual. There is some additional workflow dependant on
whether the support person 'accepts' the ticket or not. This is relatively
ea
t;
12/14/2006 04:05 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: How do I create a "checking out" system
**
I have seen it tried once with bad results. The client wanted to have the
second person see a warning that included the person worki
stem discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Angelina B Mora
Sent: Thursday, December 14, 2006 4:20 PM
To: arslist@ARSLIST.ORG
Subject: How do I create a "checking out" system
**
Hello everyone!
I was wondering if anyone has created a "checking out syst
Just a few thoughts.
IMHO, The only way to do this is with ARS Permissions.
Provide a field that allows any support person to "take control" of
the ticket via a "Support Group". Have that button set field 112 (or
some other dynamic access control group in the record) to include
their user name.
homas
- Original Message -
From: Angelina B Mora
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, December 14, 2006 15:20
Subject: How do I create a "checking out" system
**
Hello everyone!
I was wondering if anyone has created a "checking o
ticket
until the entry was cleared.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 14 Dec 2006 4:20 PM
Subject: How do I create a "checking out" system
**
Hello everyone!
I was wondering if anyone has created a "checking out system"
Hello everyone!
I was wondering if anyone has created a "checking out system" on Remedy
tickets, to prevent 2 support techs from updating the same ticket at the
same time? If so, can you please tell me how to do this? We are
currently running Help Desk V. 5.0 and AR System Server 6.01.
T
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