Re: How do I create a "checking out" system

2006-12-18 Thread Joe DeSouza
CTED]> To: arslist@ARSLIST.ORG Sent: Thursday, December 14, 2006 4:20:10 PM Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same t

Re: How Do I create a "Checking Out" system?

2006-12-18 Thread Angelina B Mora
Hi Everyone! This is why I just love this list ... everyone is so helpful. Thanks for all the ideas! I will work with what you have sent me. Thanks again! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] __

Re: How do I create a "checking out" system

2006-12-17 Thread Mark Boyle
The approach we took was to add an active link which loads a large visual prompt when a support person opened a help desk record that was not assigned to an individual. There is some additional workflow dependant on whether the support person 'accepts' the ticket or not. This is relatively ea

Re: How do I create a "checking out" system

2006-12-15 Thread Chris Cook
t; 12/14/2006 04:05 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How do I create a "checking out" system ** I have seen it tried once with bad results. The client wanted to have the second person see a warning that included the person worki

Re: How do I create a "checking out" system

2006-12-15 Thread Heider, Stephen
stem discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Angelina B Mora Sent: Thursday, December 14, 2006 4:20 PM To: arslist@ARSLIST.ORG Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking out syst

Re: How do I create a "checking out" system

2006-12-15 Thread Carey Matthew Black
Just a few thoughts. IMHO, The only way to do this is with ARS Permissions. Provide a field that allows any support person to "take control" of the ticket via a "Support Group". Have that button set field 112 (or some other dynamic access control group in the record) to include their user name.

Re: How do I create a "checking out" system

2006-12-14 Thread Thomas Bean
homas - Original Message - From: Angelina B Mora Newsgroups: gmane.comp.crm.arsystem.general Sent: Thursday, December 14, 2006 15:20 Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking o

Re: How do I create a "checking out" system

2006-12-14 Thread Roger Justice
ticket until the entry was cleared. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Dec 2006 4:20 PM Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking out system"

How do I create a "checking out" system

2006-12-14 Thread Angelina B Mora
Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same ticket at the same time? If so, can you please tell me how to do this? We are currently running Help Desk V. 5.0 and AR System Server 6.01. T