ITSM 7 Assignment Configuration Issue

2008-10-10 Thread jham36
I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am refering specifically to the Product Categorization menus on this form. For some reason (and this is my problem), if a Product is associated with my Operating Company, it does not show up as a menu

Re: ITSM 7 Assignment Configuration Issue

2008-10-10 Thread Lammey, Peter A.
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Friday, October 10, 2008 12:24 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Assignment Configuration Issue I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am

Re: ITSM 7 Assignment Configuration Issue

2008-10-10 Thread jham36
: ITSM 7 Assignment Configuration Issue I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am refering specifically to the Product Categorization menus on this form.   For some reason (and this is my problem), if a Product is associated with my

Re: ITSM 7 Assignment Configuration Issue

2008-10-10 Thread jham36
Problem Resolved. I needed to select my Operating company on the Location and Contact Company fields first. I did not notice the first 100 times I opened the form, that these are required fields. Once I selected those, my products showed on the Product menus. Thanks, Thanks, James Hamilton