PROTECTED] Behalf Of *Ranjith
*Sent:* Friday, December 28, 2007 3:39 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Incident Request
** Thanks for all your replies. I was wondering if somebody using Incident
Management can answer the difference between Customer and Contact and the
notification handling
Hello Everyone
I hope someone using ITSM 7.0 can answer my query.
What is the OOB functionality for an Incident to Auto Close once the status
has been resolved. Is there a definite time period say 24 hrs or 2 business
days and Where do we configure it ? Also, What is the difference
between
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ranjith
Sent: Friday, December 28, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Incident Request
**
Hello Everyone
I hope someone using ITSM 7.0 can answer my query.
What is the OOB functionality for an Incident to Auto Close once
Message-
From: Ranjith [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 28 Dec 2007 2:56 pm
Subject: Incident Request
**
Hello Everyone
?
I hope someone using ITSM 7.0 can answer my query.
?
What is the OOB functionality for an Incident to Auto Close once the status has
been resolved
Sent: Fri, 28 Dec 2007 2:56 pm
Subject: Incident Request
** Hello Everyone
I hope someone using ITSM 7.0 can answer my query.
What is the OOB functionality for an Incident to Auto Close once the
status has been resolved. Is there a definite time period say 24 hrs or 2
business days
Subject: Re: Incident Request
** Thanks for all your replies. I was wondering if somebody using Incident
Management can answer the difference between Customer and Contact and the
notification handling.
On 12/28/07, Roger Justice [EMAIL PROTECTED] wrote:
** In the Application
Hi,
When I fill out Incident Request form through the Incident Management console,
I MUST hit the return key whilst entering Customer/Contact data, or
alternatively make use of the Search button before the Required Field Request
ID will be completed.
Does anybody know why I see
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