Re: Pushing Attachments

2008-06-12 Thread Danaceau, Chris
the sender and delete them. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, June 11, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Pushing Attachments ** Ah - thanks for the info

Re: Pushing Attachments

2008-06-12 Thread Gayford, Matthew C.
To: arslist@ARSLIST.ORG Subject: Re: Pushing Attachments ** We're using the Incident Interface forms and encountered numerous bugs around data getting pushed to the correct destination. One of the documented defects was around attachments. The BMC defect ID was SW00263546 if you want to look

Re: Pushing Attachments

2008-06-12 Thread Danaceau, Chris
Subject: Re: Pushing Attachments ** We're using the Incident Interface forms and encountered numerous bugs around data getting pushed to the correct destination. One of the documented defects was around attachments. The BMC defect ID was SW00263546 if you want to look it up on BMC support

Re: Pushing Attachments

2008-06-12 Thread Gayford, Matthew C.
12, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Pushing Attachments ** Looked up the defect. Here's what I found: 6. ADDITIONAL INFO: Filter HPD:HII:CreateIncident_210_CreateWorkInfo is not pushing the Attachment. -- Chris Danaceau 703-833-2459 This e-mail and its

Pushing Attachments

2008-06-11 Thread Gayford, Matthew C.
I've built some custom workflow that pushes incoming e-mail from the AR System E-mail Messages form to a staging form and then to HPD:IncidentInterface_Create. I successfully pushed the attachment field to the staging form and have a filter set up to push it to the IncidentInterface_Create form,

Re: Pushing Attachments

2008-06-11 Thread Lammey, Peter A.
:21 PM To: arslist@ARSLIST.ORG Subject: Pushing Attachments ** I've built some custom workflow that pushes incoming e-mail from the AR System E-mail Messages form to a staging form and then to HPD:IncidentInterface_Create. I successfully pushed the attachment field to the staging form and have

Re: Pushing Attachments

2008-06-11 Thread Gayford, Matthew C.
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, June 11, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Pushing Attachments ** Attachments for Incident 7.X seem to be handled in the Work Info form (or in this case HPD:Worklog). There actually

Re: Pushing Attachments

2008-06-11 Thread Lammey, Peter A.
. Sent: Wednesday, June 11, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Pushing Attachments ** There are 3 fields on the HPD:Help Desk form (z2AF_Act_Attachment_1, z2AF_Act_Attachment_2, z2AF_Act_Attachment_3) in the attachment pool labeled z2AP_Attachment. I was hoping

Re: Pushing Attachments

2008-06-11 Thread Gayford, Matthew C.
Of Lammey, Peter A. Sent: Wednesday, June 11, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Pushing Attachments ** I think those Attachment fields are Display Only. I dont think its possible to use those fields to store the attachments from the IncidentInterface_Create. Those fields are used so