Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-25 Thread Jamie
Howard, I have just recently went through these same discussions and solutions within our organization. We were looking at a way to provide access into our Remedy system for 3rd party contractor companies that help support our environment and work tickets out of our system. For the short

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-21 Thread Pierson, Shawn
Subject: Re: Questing on accessing our Remedy/ITSM system outside of the corporate network ** I would consider the VPN strategy, or perhaps an email interface. Exposing the Mid-tier outside the DMZ can be done safely, but requires cooperation with your network security team. Rick ** Yup, same

Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Howard Richter
Good morning, afternoon and evening all, I just got asked if there was a way to access our Remedy/ITSM system outside of the corporate network, if there are no parts (i.e. mid-tiers) in the DMZ. They are thinking that they can use some magic with SSO and federation to do this. We are using the

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Grooms, Frederick W
Of Howard Richter Sent: Thursday, February 20, 2014 4:54 PM To: arslist@ARSLIST.ORG Subject: Questing on accessing our Remedy/ITSM system outside of the corporate network ** Good morning, afternoon and evening all, I just got asked if there was a way to access our Remedy/ITSM system outside

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread LJ LongWing
Howard, A reverse proxy exposed to the internet would be one way I have seen it done On Feb 20, 2014 3:54 PM, Howard Richter hbr4...@gmail.com wrote: ** Good morning, afternoon and evening all, I just got asked if there was a way to access our Remedy/ITSM system outside of the corporate

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Jason Miller
Yup, same here. We had a little internal rift internally between a few teems. Team X decided that servers didn't need to be placed in the DMZ to expose to the outside world; they would just proxy to the LAN via F5 load balancer. Team Y said no thank you, we should not have servers that are

ADV Re: [arslist] Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread John Sundberg
One sort of danger in bringing midtier externally is that midtier can give you a lot of access to things ... if you have the correct login. If the goal is to expose some capability externally - you might want to consider the most excellent software from Kinetic Data - where you have full control

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Rick Cook
I would consider the VPN strategy, or perhaps an email interface. Exposing the Mid-tier outside the DMZ can be done safely, but requires cooperation with your network security team. Rick ** Yup, same here. We had a little internal rift internally between a few teems. Team X decided that

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Richter, Howard (CEI - Atlanta)
PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Questing on accessing our Remedy/ITSM system outside of the corporate network ** I would consider the VPN strategy, or perhaps an email interface. Exposing the Mid-tier outside the DMZ can be done safely, but requires cooperation with your

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Axton
maybe just pushing SRM. Thanks, Howard *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Thursday, February 20, 2014 7:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] Questing on accessing our Remedy/ITSM