Howard,
I have just recently went through these same discussions and solutions within
our organization. We were looking at a way to provide access into our Remedy
system for 3rd party contractor companies that help support our environment and
work tickets out of our system.
For the short
Subject: Re: Questing on accessing our Remedy/ITSM system outside of the
corporate network
**
I would consider the VPN strategy, or perhaps an email interface. Exposing the
Mid-tier outside the DMZ can be done safely, but requires cooperation with your
network security team.
Rick
**
Yup, same
Good morning, afternoon and evening all,
I just got asked if there was a way to access our Remedy/ITSM system outside
of the corporate network, if there are no parts (i.e. mid-tiers) in the DMZ.
They are thinking that they can use some magic with SSO and federation to do
this. We are using the
Of Howard Richter
Sent: Thursday, February 20, 2014 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Questing on accessing our Remedy/ITSM system outside of the corporate
network
**
Good morning, afternoon and evening all,
I just got asked if there was a way to access our Remedy/ITSM system outside
Howard,
A reverse proxy exposed to the internet would be one way I have seen it done
On Feb 20, 2014 3:54 PM, Howard Richter hbr4...@gmail.com wrote:
**
Good morning, afternoon and evening all,
I just got asked if there was a way to access our Remedy/ITSM system
outside of the corporate
Yup, same here. We had a little internal rift internally between a few
teems. Team X decided that servers didn't need to be placed in the DMZ to
expose to the outside world; they would just proxy to the LAN via F5 load
balancer. Team Y said no thank you, we should not have servers that are
One sort of danger in bringing midtier externally is that midtier can
give you a lot of access to things ... if you have the correct login.
If the goal is to expose some capability externally - you might want to
consider the most excellent software from Kinetic Data - where you have
full control
I would consider the VPN strategy, or perhaps an email interface. Exposing
the Mid-tier outside the DMZ can be done safely, but requires cooperation
with your network security team.
Rick
**
Yup, same here. We had a little internal rift internally between a few
teems. Team X decided that
PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Questing on accessing our Remedy/ITSM system outside of
the corporate network
**
I would consider the VPN strategy, or perhaps an email interface. Exposing the
Mid-tier outside the DMZ can be done safely, but requires cooperation with your
maybe just pushing SRM.
Thanks,
Howard
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* Thursday, February 20, 2014 7:47 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [arslist] Questing on accessing our Remedy/ITSM
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