Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, January 08, 2010 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Jim,
I'm almost certain that taking action 1 will eventually result in
timeout errors, even
We are having an issue with RKM getting timeout errors in the Remedy
User tool. Our configuration is the following:
RKM 7.2 patch 3 integrated with Remedy ARS 6.3
We are seeing the timeouts in both the RKM home page in the User tool as
well as from the KnowledgeBase tab that is created in the
Of Nowak, James
Sent: Friday, January 08, 2010 11:59 AM
To: arslist@ARSLIST.ORG
Subject: RKM Timeouts
We are having an issue with RKM getting timeout errors in the Remedy User
tool. Our configuration is the following:
RKM 7.2 patch 3 integrated with Remedy ARS 6.3
We are seeing the timeouts
-5366 w
630-414-0193 c
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 08, 2010 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Are your web servers by any chance behind a load
)
[mailto:arsl...@arslist.org] On Behalf Of Nowak, James
Sent: Friday, January 08, 2010 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
No. RKM is running on a Windows 2003 R2 VM. The only thing on this
system is the RKM app. The DB is on dedicated SQL server.
ARS is on a Sun box the mid
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Do you have this issue when you don't use the User Tool such as accessing rkm
via Incident management using mid tier?
Tauf Chowdhury | Forest
To: arslist@ARSLIST.ORG
Subject: RKM Timeouts
We are having an issue with RKM getting timeout errors in the Remedy
User tool. Our configuration is the following:
RKM 7.2 patch 3 integrated with Remedy ARS 6.3
We are seeing the timeouts in both the RKM home page in the User tool as
well as from
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Did you make any changes or do any customizations related to the values stored
in the SessionID or Groups fields on KMS:Session? We had issues due to the IP
address of the client being stored in the Groups field, where the recommended
change by BMC
...@arslist.org]on Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
James,
Take a look at this excerpt below. We had issues with RKM 7.2 p2 where users
kept being prompted to log in. See if this helps unless you already have
this set
.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
James,
Take a look
It's like being a little pregnant or mostly dead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 12:48 PM
To: arslist@ARSLIST.ORG
Subject: OT: RKM Timeouts
I just looked
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
The users that access this and are seeing the timeouts are agents on the
helpdesk so they use the User tool exclusively. I can ask then to try. If
they are not seeing timeouts via the mid-tier would it be a setting change w/in
User tool
-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
James,
Take a look at this excerpt below. We had issues with RKM 7.2 p2 where users
kept
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 11:48 AM
To: arslist@ARSLIST.ORG
Subject: OT: RKM Timeouts
I just looked at my post... and something I didn't catch the first time.
I wonder what BMC means by tentatively fixed in RKM
, January 08, 2010 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Did you make any changes or do any customizations related to the values
stored in the SessionID or Groups fields on KMS:Session? We had issues
due to the IP address of the client being stored in the Groups field,
where
thought that was working great for a while, and then we started getting
tickets about RKM timeouts, and it was often on the order of minutes. We had
it set to timeout after something like 2 hours, so I knew something was up.
After digging into it some more and doing some debugging with one
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