Resolved: RKM Timeouts

2010-01-13 Thread Nowak, James
Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, January 08, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Jim, I'm almost certain that taking action 1 will eventually result in timeout errors, even

RKM Timeouts

2010-01-08 Thread Nowak, James
We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeouts in both the RKM home page in the User tool as well as from the KnowledgeBase tab that is created in the

Re: RKM Timeouts

2010-01-08 Thread Joe D'Souza
Of Nowak, James Sent: Friday, January 08, 2010 11:59 AM To: arslist@ARSLIST.ORG Subject: RKM Timeouts We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeouts

Re: RKM Timeouts

2010-01-08 Thread Nowak, James
-5366 w 630-414-0193 c -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 08, 2010 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Are your web servers by any chance behind a load

Re: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
) [mailto:arsl...@arslist.org] On Behalf Of Nowak, James Sent: Friday, January 08, 2010 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts No. RKM is running on a Windows 2003 R2 VM. The only thing on this system is the RKM app. The DB is on dedicated SQL server. ARS is on a Sun box the mid

Re: RKM Timeouts

2010-01-08 Thread Nowak, James
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Do you have this issue when you don't use the User Tool such as accessing rkm via Incident management using mid tier? Tauf Chowdhury | Forest

Re: RKM Timeouts

2010-01-08 Thread Lyle Taylor
To: arslist@ARSLIST.ORG Subject: RKM Timeouts We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeouts in both the RKM home page in the User tool as well as from

Re: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Did you make any changes or do any customizations related to the values stored in the SessionID or Groups fields on KMS:Session? We had issues due to the IP address of the client being stored in the Groups field, where the recommended change by BMC

Re: RKM Timeouts

2010-01-08 Thread Joe D'Souza
...@arslist.org]on Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts James, Take a look at this excerpt below. We had issues with RKM 7.2 p2 where users kept being prompted to log in. See if this helps unless you already have this set

OT: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts James, Take a look

Re: RKM Timeouts

2010-01-08 Thread Tommy Morris
It's like being a little pregnant or mostly dead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 12:48 PM To: arslist@ARSLIST.ORG Subject: OT: RKM Timeouts I just looked

Re: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts The users that access this and are seeing the timeouts are agents on the helpdesk so they use the User tool exclusively. I can ask then to try. If they are not seeing timeouts via the mid-tier would it be a setting change w/in User tool

Re: RKM Timeouts

2010-01-08 Thread Lyle Taylor
- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts James, Take a look at this excerpt below. We had issues with RKM 7.2 p2 where users kept

Re: OT: RKM Timeouts

2010-01-08 Thread Lyle Taylor
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 11:48 AM To: arslist@ARSLIST.ORG Subject: OT: RKM Timeouts I just looked at my post... and something I didn't catch the first time. I wonder what BMC means by tentatively fixed in RKM

Re: RKM Timeouts

2010-01-08 Thread Nowak, James
, January 08, 2010 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Did you make any changes or do any customizations related to the values stored in the SessionID or Groups fields on KMS:Session? We had issues due to the IP address of the client being stored in the Groups field, where

Re: RKM Timeouts

2010-01-08 Thread Lyle Taylor
thought that was working great for a while, and then we started getting tickets about RKM timeouts, and it was often on the order of minutes. We had it set to timeout after something like 2 hours, so I knew something was up. After digging into it some more and doing some debugging with one