I would suggest that you first check out your escalation pools to ensure
that the escalation is processing the notification in a timely manner.
Refer to the ITSM Notification Engine documentation for details.
Terry
_
From: Action Request System discussion list(ARSList)
] On Behalf Of Terry Bootsma
Sent: Friday, September 02, 2011 7:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - Delayed support group notification e-mails
I would suggest that you first check out your escalation pools to ensure
that the escalation is processing the notification in a timely
Thanks Andrew. I'll check this out.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, September 02, 2011 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - Delayed support group notification e-mails
**
Yeah
check this out.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, September 02, 2011 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - Delayed support group notification e-mails
**
Yeah – we’re
discussion list(ARSList) on behalf of Doug Blair
Sent: Fri 9/2/2011 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - Delayed support group notification e-mails
You're on the right track. We ran into this on 7.5 too.
The notification gets pushed into the NTE SYS Process Control form
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