John,
I have no idea what BMC uses internally. I just found it amusing that
ServiceNow didn't. It would be more amusing if they used Remedy!
Sent from my iPhone
On Jul 5, 2012, at 5:49 AM, John Baker jba...@javasystemsolutions.com wrote:
Tauf,
Do BMC use BMC ITSM or customised AR System
I say TROLL!
1) Gmail account
2) no identification of him/herself.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Sachin [sachin.namjo...@gmail.com]
Sent: Wednesday, July 04, 2012 4:55 AM
To: arslist@ARSLIST.ORG
My management team visited BMC at the Houston campus for a day to see how they
specifically use ISM in their daily life. They do use it.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of John Baker
agreed
On Thu, Jul 5, 2012 at 7:58 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I say TROLL!
1) Gmail account
2) no identification of him/herself.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
on
, since I don't).
Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: July 5, 2012 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy ITSM Vs Service Now
** agreed
On Thu, Jul 5, 2012 at 7:58 AM, Sanford, Claire
).
** **
Daniel
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg
*Sent:* July 5, 2012 8:14 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Remedy ITSM Vs Service Now
** **
** agreed
On Thu, Jul 5, 2012 at 7:58 AM
Another point that I would make is that based on my own observations, I'm not
sure I've seen a case where someone goes from Remedy to ServiceNow and stays
there. From a functionality standpoint, I've heard that companies used to the
Remedy suite generally end up unhappy with ServiceNow and
BMC uses BMC solutions to run IT.
Since the acquisition of Remedy by BMC, the BMC IT department has used the
Remedy
solution for running the people process portion of the IT environment. Beyond
Remedy, the BMC IT department uses all the BMC products for the running of
internal
IT.
The IT team
with Service Now ITSM SaaS Solution
ServiceNow's material describes themselves as SaaS and PaaS (i.e. a development
platform). That is key because you will almost certainly have to develop with
this product unless you have a very simple implementation of ITSM.
License Cost
I cannot discuss
I'm not sure I've seen a case where someone goes from Remedy to ServiceNow
and stays there.
I know several former Remedy/BMC consultants that moved to ServiceNow. They
indicated that their prime selling point method is: Why are you unhappy with
your current vendor? Here's how we can change
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt
Sent: Thursday, July 05, 2012 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy ITSM Vs Service Now
I'm not sure I've seen a case where someone goes from Remedy to ServiceNow
and stays there.
I know several former
Sachin,
There are a number of statements in your message that are simply false.
Both the RoD and RemedyForce solutions are competing quite effectively with the
ServiceNow solutions. The installed instances of these solutions is growing at
a
faster rate than installed instances of ServiceNow.
Sachin,
It's a holiday in the US, and I'm stuck on a long train ride. Let me take a
stab at this one.
First, understand that the ARSLIST is primarily devoted to technical, not
sales, discussions of BMC/Remedy software and related products. Those of us on
this list have already made the
SNOW does do on-premise installs for customers that want/need to maintain
control of their data.
j
On Jul 4, 2012, at 10:50 AM, Doug Blair d...@blairing.com wrote:
Sachin,
It's a holiday in the US, and I'm stuck on a long train ride. Let me take a
stab at this one.
First,
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