: Re: Need Suggestion
Greater minds than me have pointed out the main issues with the stated
approach...I lived it in the old TelAlert and NetCool gateway days (shudder).
1. Notifications for alarms should be outsourced to the related application,
not stuck onto Remedy. Remedy CAN do it, but it's
(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Janie Sprenger
*Sent:* 20 January 2015 22:24
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Need Suggestion
**
Are you in disagreement because you don't think Remedy can handle the
volume or the volume won't be appropriately handled
Greater minds than me have pointed out the main issues with the stated
approach...I lived it in the old TelAlert and NetCool gateway days (shudder).
1. Notifications for alarms should be outsourced to the related application,
not stuck onto Remedy. Remedy CAN do it, but it's main focus is
alarms.
Just voice out one possibilities.
Cheers,
Omega
-Original Message-
From: Rick Cook remedyr...@gmail.com
Sent: 21/01/2015 01:16
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Need Suggestion
**
Great points, Janie. I don't know that Remedy would scale
Great points, Janie. I don't know that Remedy would scale to processing 5
million Incidents a day, unless the DB was kept VERY well trimmed and
tuned. If they processed through some very tiny form, then maybe. But the
issue is why are there 3-9 million alarms a day going INTO the system. No
Are you in disagreement because you don't think Remedy can handle the
volume or the volume won't be appropriately handled by personnel once it's
in Remedy?
Some additional things to think about are:
By ticket, do you mean Incident or Change Request or Task or Work Order or
something custom, by
. Thanks
Regards,
Praveen
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Janie Sprenger
*Sent:* 20 January 2015 22:24
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Need Suggestion
**
Are you in disagreement because you don't think
, Praveen
Sent: Tuesday, January 20, 2015 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need Suggestion
**
Hi Janie,
Customer has one of worlds largest passive support for Telcos due to which the
volume of alarms from different EMSs is high. Actual need was to notify the
stakeholders through SMS before
To: arslist@ARSLIST.ORG
Subject: Re: Need Suggestion
**
Are you in disagreement because you don't think Remedy can handle the volume or
the volume won't be appropriately handled by personnel once it's in Remedy?
Some additional things to think about are:
By ticket, do you mean Incident or Change
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