Dave
Thanks.
I think BMC support needs this info as well.
Howard
Sent from my iPhone 5
On Dec 10, 2012, at 12:41 PM, Easter, David david_eas...@bmc.com wrote:
As I mentioned, below, the link that Prof. Strauss forwarded is regarding the
upper case BMC Chat. The BMC Chat application is
If it was the same briefing that I attended, I believe the line may have been
blurred a bit between SRM, the AI agent, and the rest of the chat
functionality. I recall the BMC folks saying that SRM 8.0 was compatible with
ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The
But if support has no idea about it, what do you do when you run into
issues with it?
Sent from my iPhone
On Dec 10, 2012, at 10:14 AM, Pierson, Shawn shawn.pier...@sug.com wrote:
If it was the same briefing that I attended, I believe the line may have been
blurred a bit between SRM, the AI
That's what the ARSList is for, right? I don't want to go off topic too much,
but I've had much better luck between solving my issues here, on the BMC
Developer Network site, and by getting other folks at BMC involved. Things are
pretty stable right now so I haven't submitted a ticket to
The naming is a little confusing. Just think of it this way:
BMC Chat - upper-case Chat. This is the product that was obtained from the
my-eService acquisition and in the doc link that Prof. Strauss forwarded. It
is intended primarily to provide a Virtual Chat agent for end users as well as
Dave
Thanks for the info, however, what does the customer support notice (11/26/12)
talk about?
It states BMC Chat 8.0, product ITSM 8.0, 7.6.04
Howard
Sent from my iPhone 5
On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com wrote:
The naming is a little confusing. Just
As I mentioned, below, the link that Prof. Strauss forwarded is regarding the
upper case BMC Chat. The BMC Chat application is included in the BMC Remedy IT
Service Management Suite (which is a marketing bundle that contains a bunch of
products).
-David J. Easter
Manager of Product
Christopher,
Thanks.
Not even BMC support know that.
Now I wonder what version of ARS does it need.
Thanks again and take care,
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Saturday, December 08, 2012
I wonder if there is some confusion regarding what is now BMC Chat and what
was my-eService Virtual Agent. We were a my-eService customer and used
Virtual Agent with AR 7.5 and Help Desk 6. Now that BMC owns my-eService I
am not sure if it is possible to get older version of the product. If it
You might want to check the online docs - a BMC Software Customer Support
Notice went out on 26 Nov highlighting this:
Type(2)
Description
Date
Link
[cid:image001.jpg@01CDD58B.17020070]
Online Technical Documentation
Online documentation for the BMC Chat 8.0.
November 15, 2012
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