RE: [EXTERNAL] Re: Reporting on Incidents that have re-opened

2018-02-09 Thread Arner, Todd
...@arslist.org] On Behalf Of Fawver, Dustin Sent: Friday, February 09, 2018 11:04 AM To: ARSList Subject: RE: [EXTERNAL] Re: Reporting on Incidents that have re-opened I was also thinking of a filter that could do it on Modify, depending on how you want to be notified. Maybe an email or a message. Have

Re: Reporting on Incidents that have re-opened

2018-02-09 Thread LJ LongWing
t you mean. Could you > provide more detail? > > > > Thanks, > > Todd > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ > LongWing > *Sent:* Friday, February 09, 2018 10:47 AM > *To:* ARSList > *Subject:* Re: Reporting on Inci

RE: Reporting on Incidents that have re-opened

2018-02-09 Thread Arner, Todd
: Reporting on Incidents that have re-opened Hi LJ, Thanks for your response but I am not following what you mean. Could you provide more detail? Thanks, Todd From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, February 09, 2018 10:47 AM To: ARSList Subject

RE: Reporting on Incidents that have re-opened

2018-02-09 Thread Arner, Todd
...@arslist.org<mailto:arslist-boun...@arslist.org>] On Behalf Of CRENSHAW, CRYSTAL Sent: Friday, February 09, 2018 8:48 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RE: Reporting on Incidents that have re-opened Todd, There is a hidden field on HPD:Help Desk called ‘Re-Op

RE: [EXTERNAL] Re: Reporting on Incidents that have re-opened

2018-02-09 Thread Fawver, Dustin
11:47 AM To: ARSList <arslist@arslist.org> Subject: [EXTERNAL] Re: Reporting on Incidents that have re-opened *** This email does NOT originate from an ETSU person or service. *** Todd, How about something a bit more novel. Look for records that have a Resolved Status history Date/User who's statu

Re: Reporting on Incidents that have re-opened

2018-02-09 Thread LJ LongWing
* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *CRENSHAW, > CRYSTAL > *Sent:* Friday, February 09, 2018 8:48 AM > *To:* arslist@ARSLIST.ORG > *Subject:* RE: Reporting on Incidents that have re-opened > > > > Todd, > > > > There is a hidden field on H

RE: Reporting on Incidents that have re-opened

2018-02-09 Thread Arner, Todd
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of CRENSHAW, CRYSTAL Sent: Friday, February 09, 2018 8:48 AM To: arslist@ARSLIST.ORG Subject: RE: Reporting on Incidents that have re-opened Todd, There is a hidden field on HPD:Help Desk called 'Re-Opened Date'. If that field has

RE: Reporting on Incidents that have re-opened

2018-02-09 Thread CRENSHAW, CRYSTAL
t@ARSLIST.ORG Subject: Reporting on Incidents that have re-opened Wondering if anyone can help us figure out how to query for Incidents that have been re-opened. We thought we could do this by using the Kick_Back Count field but it seems to reset the count after the Incident is closed and we also

Reporting on Incidents that have re-opened

2018-02-09 Thread Arner, Todd
Wondering if anyone can help us figure out how to query for Incidents that have been re-opened. We thought we could do this by using the Kick_Back Count field but it seems to reset the count after the Incident is closed and we also get strange results were incidents we would expect to match