...@arslist.org] On Behalf Of Fawver, Dustin
Sent: Friday, February 09, 2018 11:04 AM
To: ARSList
Subject: RE: [EXTERNAL] Re: Reporting on Incidents that have re-opened
I was also thinking of a filter that could do it on Modify, depending on how
you want to be notified. Maybe an email or a message. Have
t you mean. Could you
> provide more detail?
>
>
>
> Thanks,
>
> Todd
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ
> LongWing
> *Sent:* Friday, February 09, 2018 10:47 AM
> *To:* ARSList
> *Subject:* Re: Reporting on Inci
: Reporting on Incidents that have re-opened
Hi LJ,
Thanks for your response but I am not following what you mean. Could you
provide more detail?
Thanks,
Todd
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, February 09, 2018 10:47 AM
To: ARSList
Subject
...@arslist.org<mailto:arslist-boun...@arslist.org>] On
Behalf Of CRENSHAW, CRYSTAL
Sent: Friday, February 09, 2018 8:48 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RE: Reporting on Incidents that have re-opened
Todd,
There is a hidden field on HPD:Help Desk called ‘Re-Op
11:47 AM
To: ARSList <arslist@arslist.org>
Subject: [EXTERNAL] Re: Reporting on Incidents that have re-opened
*** This email does NOT originate from an ETSU person or service. ***
Todd,
How about something a bit more novel. Look for records that have a Resolved
Status history Date/User who's statu
* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *CRENSHAW,
> CRYSTAL
> *Sent:* Friday, February 09, 2018 8:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RE: Reporting on Incidents that have re-opened
>
>
>
> Todd,
>
>
>
> There is a hidden field on H
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of CRENSHAW,
CRYSTAL
Sent: Friday, February 09, 2018 8:48 AM
To: arslist@ARSLIST.ORG
Subject: RE: Reporting on Incidents that have re-opened
Todd,
There is a hidden field on HPD:Help Desk called 'Re-Opened Date'. If that
field has
t@ARSLIST.ORG
Subject: Reporting on Incidents that have re-opened
Wondering if anyone can help us figure out how to query for Incidents that have
been re-opened. We thought we could do this by using the Kick_Back Count field
but it seems to reset the count after the Incident is closed and we also
Wondering if anyone can help us figure out how to query for Incidents that have
been re-opened. We thought we could do this by using the Kick_Back Count field
but it seems to reset the count after the Incident is closed and we also get
strange results were incidents we would expect to match
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