le: 469.644.7402
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson
Sent: Wednesday, August 17, 2011 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Seimens ACD
We want to use the Siemens ACD to "pop" the us
Today we are planning to use the User Tool.
Andy
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you're interested in his contact info.
Regards,
Andrew Goodall
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, August 17, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Seimens AC
Subject: Seimens ACD
We want to use the Siemens ACD to "pop" the users information to the 1st level
support when the answer the phone. Do we need anything Remedy wise? We have
Remedy 7.5 and a SQL Db. What are some "gotchas" that I need t
We want to use the Siemens ACD to "pop" the users information to the 1st level
support when the answer the phone. Do we need anything Remedy wise? We have
Remedy 7.5 and a SQL Db. What are some "gotchas" that I need to br aware of.
Andy
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