Re: Seimens ACD

2011-08-18 Thread Nathan Aker
le: 469.644.7402 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, August 17, 2011 1:36 PM To: arslist@ARSLIST.ORG Subject: Seimens ACD We want to use the Siemens ACD to "pop" the us

Re: Seimens ACD

2011-08-18 Thread Andy Wilkerson
Today we are planning to use the User Tool. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Seimens ACD

2011-08-17 Thread Andrew C Goodall
you're interested in his contact info. Regards, Andrew Goodall -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 17, 2011 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: Seimens AC

Re: Seimens ACD

2011-08-17 Thread Grooms, Frederick W
Subject: Seimens ACD We want to use the Siemens ACD to "pop" the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some "gotchas" that I need t

Seimens ACD

2011-08-17 Thread Andy Wilkerson
We want to use the Siemens ACD to "pop" the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some "gotchas" that I need to br aware of. Andy __