Support Groups in one ITSM Module

2009-10-09 Thread Pargeter, Christie :CO IS
Hi All - We have some support teams that share their incident queues but not their change queues. Is it possible to have a support team only in Change Problem but not in Incident? We have setup our assignment mappings to the correct shared queue but people are manually assigning to the

Re: Support Groups in one ITSM Module

2009-10-09 Thread strauss
] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, October 09, 2009 11:43 AM To: arslist@ARSLIST.ORG Subject: Support Groups in one ITSM Module ** Hi All - We have some support teams that share their incident queues but not their change queues. Is it possible to have a support team only in Change

Re: Support Groups in one ITSM Module

2009-10-09 Thread Pargeter, Christie :CO IS
Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 09, 2009 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Support Groups in one ITSM Module ** The only way I know to restrict queues to certain groups is with multi-tenancy, and if you

Re: Support Groups in one ITSM Module

2009-10-09 Thread Chowdhury, Tauf
Subject: Support Groups in one ITSM Module ** Hi All - We have some support teams that share their incident queues but not their change queues. Is it possible to have a support team only in Change Problem but not in Incident? We have setup our assignment mappings to the correct shared