Hi All - We have some support teams that share their incident queues but
not their change queues. Is it possible to have a support team only in
Change Problem but not in Incident?
We have setup our assignment mappings to the correct shared queue but
people are manually assigning to the
] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, October 09, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Support Groups in one ITSM Module
**
Hi All - We have some support teams that share their incident queues but not
their change queues. Is it possible to have a support team only in Change
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Friday, October 09, 2009 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Groups in one ITSM Module
**
The only way I know to restrict queues to certain groups is with
multi-tenancy, and if you
Subject: Support Groups in one ITSM Module
**
Hi All - We have some support teams that share their incident queues but
not their change queues. Is it possible to have a support team only in
Change Problem but not in Incident?
We have setup our assignment mappings to the correct shared
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