ervices section for more details.
>
>
> -Original Message-
> From: sivarama velicheti <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thu, 14 Aug 2008 4:37 pm
> Subject: Re: Ticket creation in 7.1 via email
>
> ** Hi Rune,
>
> Can you be
Links. There is
documentation in the Integration manual that will better explaing this. Look at
the WEB Services section for more details.
-Original Message-
From: sivarama velicheti <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 14 Aug 2008 4:37 pm
Subject: Re: Ticket creat
> Ron
> Tools Admin
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti
> *Sent:* Thursday, August 14, 2008 2:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Ticket creation in 7.1 via email
>
>
&g
List)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: Thursday, August 14, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket creation in 7.1 via email
**
Hi Rune,
Can you be more elaborate. I searched the integration document
and there was no mention about any such f
Hi Rune,
Can you be more elaborate. I searched the integration document and
there was no mention about any such form. Can you give me what form it is in
the administrator. Can you please give me the exact names so that I can look
up.
Thanks
Sivarama
On Thu, Aug 14, 2008 at 2:18 PM, Rune
Hi.
You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has
"creation forms" for all processes(Incident, Problem, Change...). Look in
the ITSM 7.0 Integration documet and look at the Incident_Create form...
/Rune Sorlid
2008/8/14 sivarama velicheti <[EMAIL PROTECTED]>
> *
Hi Group,
I have a question for you guys. I am doing the AR Server 7.1 email
integration for my company. One of the standard requirements is to create an
incident when an email is submitted to a particular account. Now I have
written filters to push the values of the email submitter on to
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