Re: Using Business Time 2.0 in customer applications?

Hi Jan, Please take a look at this topic - https://communities.bmc.com/thread/42468 It may be helpful BR, Irina Solarchuk Virus-free. www.avast.com

Using Business Time 2.0 in customer applications?

Hi Listers! I’ve always been using the “original" Business Time function in my ARS workflow, but now I’m tasked with rewriting an old assignment functionality, and I thought that I might be better off using the Version 2 Business Time functionality. But I honestly doest really understand the r

Using Business Time

Hi All & TGIF, Have an interesting challenge that I am hoping to solve using the business time function. Currently when a ticket is created the number of the day is set in the 'Week' field and the hour is set in the 'Hour' field. Also a filter checks a home grown Holiday List table against the

Re: SLM Milestones Not Using Business Time?

le times? > > Thanks, > Jon > > SLM 7.1 patch 001 > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- View this message in context: ht

Re: SLM Milestones Not Using Business Time? - RESOLVED

Looks like it was my configuration! One of my segments had Saturday checked (doh). On Tue, Sep 15, 2009 at 2:58 PM, Jon Chau wrote: > Hello Listers, > > Based on my experience, it appears that milestone actions that fire off of > service targets in SLM do not use business time. Example - I hav

SLM Milestones Not Using Business Time?

Hello Listers, Based on my experience, it appears that milestone actions that fire off of service targets in SLM do not use business time. Example - I have a milestone action that sends a notification 300% of Goal time from start. Even though business time segments are configured to be available

Escalations using Business Time - Confused Myself

Okay so I've been trying to get this to work but unfortunately I've only confused myself further and need a re-focus. Here's the deal: Our Business Hours are Mon- Friday 7am - 6pm An Escalation checks for Unassigned Cases that have been unassigned for more than 24-hours The Escalation is set to fir

Re: USING BUSINESS TIME CALCULATIONS

Malli, Please remember to use the Subject Line.. Here you go ! Check out the educational viewlet on our website for this: USING BUSINESS TIME CALCULATIONS http://www.buoyantsolutions.net/Community.html HTH Regards...Gidd _ From: Action Request System discussion list