Hi: I have a form with a few ALs. When a user types a value into a field
and hits the enter key, these active links run to get some additional
data and populate a few other fields. While the AL runs, I want the
mouse pointer on the web client to change to a hour glass to indicate
Remedy is
List,
We are moving our servers from HP-UX to AIX 5.3 or 6.1 in the near
future and need to know if we will need to upgrade. If no upgrade is
needed or is needed, how do we get the software ? Any other hints on what
we would need ?
Our current environment is
Server 6.03 patch 20
Hi,
I'm not sure 6.03 is supported anymore. So you will probably have to
upgrade. I would advise you to upgrade your clients to whatever AR Server
version you are using too.
You can get the software from the BMC support patches section. There, you
can find a directory called Installers
Listers, friends, and former colleagues
My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).
And while they do use Remedy somewhere on campus, I will not.
I will be using every other skill I have used over the last 12 or so years
Oracle does not think this way
Oracle OpenWorld 2009 will take place as usual. They have three main events in
2009:
Latin America: March 10-12
Tokyo: April 22-24
San Francisco: October 11-15
http://www.oracle.com/openworld/2008/index.html
So my point is, it all depends on what a company
No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
used for loading of forms.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 4:44 AM
To: arslist@ARSLIST.ORG
Congratulations, Mark!
I hope we'll still hear from you on occasion?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark
Sent: Wednesday, January 07, 2009 9:54 AM
To: arslist@ARSLIST.ORG
Subject: OT: My New Job!
Yes, congratulations, Mark. I predict we will see many more consummate
Remedy pros like you reinvent themselves and branch out into other
non-Remedy things.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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Hi Mark,
Congrates for your new job.
Best Regards,
Manoj
On Wed, Jan 7, 2009 at 8:24 PM, Mark m...@mainhelpdesk.com wrote:
** Listers, friends, and former colleagues
My long job search has ended :)
Next week, I start a new position with THE University of Texas! (here in
Austin).
And
Congrats, Mark!
Hope you enjoy Austin. I hear its a nice city. Its been great having you here
on the list.
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Mark m...@mainhelpdesk.com
Date: Wed, 7 Jan 2009 08:54:19
To: arslist@ARSLIST.ORG
Congrats Mark! That's very good news!
Thanks,
Leah
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, January 07, 2009 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: My New Job!
Congratulations,
Thanks, but I already live in Austin! almost 19 years now...
and Yes, it is a fantastic city, with a fantastic University! (can you tell
I'm excited)
Thanks to everyone for the well wishes... maybe I'll just go digest for a
while so I don't have to go cold turkey on the list.
Mark
_
Further congrats - goes to show that quality developers/managers/professionals
should always be able to find employment regardless of the economic situation.
Regards
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of
Short term vision over a long term one.. does that sound familiar?
Joe
**
From: Guillaume Rheault guilla...@dcshq.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 7, 2009 9:59:33 AM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
**
I have always been impressed and jealous :-D because of your work at
http://itsm.unt.edu/index.htm
That's your baby, isn't it ?!?
People who hire you for something else cannot be mistaking
Serouche
Mark wrote:
**
Thanks, but I already live in
Austin! almost 19 years now...
and
Nope, sorry. While, as a consultant, I have done a lot of work for
different companies, UNT is not one of them. (Starbucks, 24 hour fitness,
Verizon, Verizon again, Motorola, DC Public Schools, many others)
The only work I did at UNT, was back when it was NTSU and all of my work
consisted of
I was at UNT with Chris from 2002-2004. I went to Atlanta from 2004-2008,
Now I am in Houston with BMC. If I am ever in Austin, I will look you up if
you are up for a beer and maybe some disorderly and drunken activities.
Axton Grams
The opinions, statements, and/or suggested courses of action
It is possible to do using some javascript. Do a Google search for
javascript mouse pointer and you should be able to find the javascript
to do the change. In your Active Links you will have to add (when the
client type is web) a Run Process action to execute the javascript to
change the cursor
Is that busy icon something that I need to configure in mid-tier? Did
not find anything in the mid tier document. I am on 7.1 mid-tier.
LJ Longwing wrote:
No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon
used for loading of forms.
-Original Message-
From:
Sorry I misspoke...I was speaking of 'within remedy'...but yes...there are
many things available when you step outside the remedy box. :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday,
AXTON! Your him!
Absolutely, we have beer here! plenty
wonder why I thought you went north?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, January 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: My New
No it comes pre-configured. Check page 115 of the mid-tier manual titled
'modifying the wait cursor'
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, January 07, 2009 9:08 AM
To: arslist@ARSLIST.ORG
I was at New York Life Insurance, which probably gives the impression of 'up
north'.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended
Also note that the wait cursor appears for specific situations. From
the What's New in 7.1.00 documentation:
Users will see a wait cursor for the following actions:
Submit
Modify
ModifyAll
Search
Table Refresh
Additionally, users will see a Loading... message when a page is
loading.
I have tried this in past and I can get the hourglass to appear. I have some
set fields that also need to happen from the active links. What happens is
that the set fields are set and then the run process fires which gives the hour
glass after the set fields are done which take some time
Instead of using a 'run process', use a 'Set Field' action into a field
using $PROCESS$. This will force the Active Link to have to wait for the
$PROCESS$ to return a value from the process that this action is trying to
execute.
Marc Simmons
On Wed, Jan 7, 2009 at 12:45 PM, Shoemaker, Gary
AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer
So, I just developed a form and some active links on dev, then imported
them into prod, and one of the ALs doesn't work.
So, the active link does a set fields. It sets 'Ticket Count' =
$tbl_Tickets$
On dev, this will set the Ticket Count
Permissions?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January 07, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Active Link works on dev; not on prod
**
AR
I thought setting an Integer field equal to a table puts the row number
of the currently selected row into the Integer field
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, January
Testing on my admin account :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCCE
Sent: Wednesday, January 07, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link works on
I can confirm: Christopher Strauss is at UNT-should be back Monday 12 Jan.
His office is across the hall from mine...
Don W. McClure, P.E.
Applications Manager, Call Tracking Administration
University of North Texas
dwmac (at) unt (dot) edu
From: Action Request System discussion
Okay, you led me to the answer.
On dev, the default for the field used in the EXTERNAL() call for the
table qualification would result in 1 ticket, and it was by default
highlighted. So, whenever I changed the menu, which would in turn change
the value in the field referenced in the EXTERNAL()
The solution; use the $LASTCOUNT$ keyword. Since I'm running it
immediately after refreshing the table, it should always pull the
correct count.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Gary,
You can get a count by running a direct SQL against the view of the form that
table field is built on using the same condition as in the table field.. Select
count(*) from view_name where condition
Joe
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, but the condition will change based on what the user chooses from
a menu. I'm using EXTERNAL() in the table qual, and don't want to deal
with maintaining all of the direct SQL version of the remedy searches
from which the user could potentially pull.
I used $LASTCOUNT$.
If that would't
Hi Gary,
You can always do 'Ticket Count' = COLCOUNT($tbl_Tickets$). I would
suggest using this - I do not like to rely on LASTCOUNT.
Greg Donalson
Schlumberger
Desk - 713-513-2331
Cell - 281-515-6538
-Original Message-
From: Action Request System discussion list(ARSList)
Hey, that looks like it might just work. I don't know why they don't
call it ROWCOUNT.
From the 6.3 documentation:
COLCOUNT
(column) or (table)
int
For a table or results list field, returns the total
number of rows.
For a column field, returns the total number of
non-NULL rows in a given
Everyone,
We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.
The meeting is being
Does LASTCOUNT and COLCOUNT($ID$) work correctly when table chunking is enabled?
I don't remember so just thinking out loud here before you think its the
solution..
Joe
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil
To:
Hello All,
We are facing a problem while approving a request from
'CHG:ChangeJoinAPDetailSignature' from web console..
When an approver updates the status of request to 'approved' and then saves it,
he gets a message saying 'The record has been updated by another user since you
retrieved
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