Re: Error adding field to join form

Hi Janie, You are right. I am trying to add fields directly to the form in the Admin tool. We purchased the v6 Asset Management module about five years ago, but out of its vast potential, we have only used two of its forms. When we upgraded our ARSystem to V7 we were told that we needed to

Advanced Search

How can I search for records that contain a _ as part of a field, like XYZ_123? I know underscore is a wildcard, but I would think there would be a way. Thanks In advance. Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140

ARERR [9391]

Hi All, I got this error during SRM configuration. ARERR [9391] No module with name SRMSServiceRequestBrowser was found in the following configured module server(s) [machine0029]. please guide me Thanks Regards, Manoj Jain

Re: Advanced Search

Hi, I would guess that %[_]% should work. If you are doing a database search (as opposed to ACTL/FLTR run-if), this may have to do with your database. It seems to work on MS-SQL, but not on Oracle... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: *

Incoming email process issue

Hi, Our email engine failed to process incoming emails two days ago, but still works fine with outgoing emails, and we have the following error messages, could some one have any idea about this problem and any solutions? we are in version 7.1 patch 3, window/sql platform Thanks lot!

Re: Workflow on the Web (UNCLASSIFIED)

Are all the fields in question in the view that is used on the Web? Some actions will work in the WUT when the fields are not in the view but not on the web. Regards, Chuck Baldi On Sat, Apr 18, 2009 at 2:13 PM, Mahesh Chandra mchand...@gmail.com wrote: ** Have you cleared the mid-tier cache

Re: Advanced Search

Misi you're the bomb!! Thanks so much, worked great!! Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList)

Re: Incoming email process issue

I'm not sure if that's the same error, but my incoming just stopped functioning one day (with outgoing working fine) when it was trying to process a message with a big attachment. That one was 30M. Ours has handled 10M properly. I'm not sure where the limit might be. That might be something

Re: Error adding field to join form

Hi Dwayne, Are you able to save the Parent form AssetBase and ComputerSystem without an error, if you don't add a field -- just reposition a field? Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin

Re: Incoming email process issue

Hi Anne, Thanks lot for your reply. I thought about that, and I already removed all the emails from the incoming mail box the email engine is pulling and moving some very small size of emails in, restart the email engine, but still got the same error message. Is there anything else I need

Re: Incoming email process issue

Jerry, Have you logged into the mailbox outside of Remedy and confirmed that there are no stuck messages in there? That happened to me twice and I had to move/delete all the e-mails from the actual Exchange mailbox out of the Inbox and then I restarted the e-mail engine. This resolved the issue

Re: ARERR [9391]

Hi Have you checked your Data Visualization Form and confirmed that you have an entry in there for the SRMSServiceRequestBrowser ? Kind Regards Alan D West Date: Mon, 20 Apr 2009 06:11:03 -0700 From: manoj.jain4...@gmail.com Subject: ARERR [9391] To: arslist@ARSLIST.ORG ** Hi

Re: Workflow on the Web (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE ALL: Thanks for the suggestions. - Yes, I manually flushed the cache before each test. - As for the view, I'm using the default Mid-Tier rendered views, which should work exactly the same as on the client. I'm not generating any web-specific

Re: Incoming email process issue

Jerry, Just an additional thought here but it's worth mentioning as a similar situation once happened to me. Our mail engine also stopped processing and I had gone through some of the same steps you have gone through as well as what Anne had mentioned. One thing I overlooked though was the sent

JOB: Long Term Contract to Perm in Midtown Manhattan (only local candidates please)

Hi, We are seeking a Senior Remedy Developer for a long term contract (may go perm after a year) in midtown Manhattan. ONLY LOCAL CANDIDATES. NO RECRUITERS PLEASE. Candidates must have experience implementing ITSM 7. If you are interested, please email me your resume as a MS Word

Vendor Form ARDBC LDAP bind error.

We are getting this error when trying to connect a Vendor Form to our AD. Anyone have any ideas what/how to resolve this. LDAP admin isn't sure what is causing this between AD and Remedy. Error message below - Cannot connect to the directory service : Strong

Re: Error adding field to join form

Hi Jane, Yes, I'm able to save the two base fields if I just reposition a field. I decided to delete the fields I am trying to add and start over from scratch, but now the whole middle-layer BMB:BMC_ComputerSystem (no final _) has disappeared. I don't THINK I deleted it. When I try to import

OT: Oracle buys Sun

Not directly related to Remedy ARS, but still interesting news: http://www.computerworld.com/action/article.do?command=viewArticleBasicarticleId=9131829 I believe Sun being acquired by Oracle is definitely better than if it was acquired by IBM. On the flip side, this probably means mySQL

Re: Oracle buys Sun

I don't expect sweeping changes, but I do fear slowly mySQL will disappear into outdatedness. It will give lots of people time migrate over to postgreSLQ solution etc. Although I do expect Oracle won't mind being able to keep a cheap good solution around for a while to get a foot in the

Re: Oracle buys Sun

OT: Oracle buys SunI think it is incredible, very good, positive, news, I am hudge fan of Oracle products and what Larry achieved. Wishing them well!!! Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original

Re: Oracle buys Sun

I'm so glad IBM didn't get SUN. Oh, for the lack of a dime! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Redick, Kevin Sent: Monday, April 20, 2009 1:43 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Error adding field to join form

Have you recently been able to have the DB bounced and restart the ARS service? It sounds like you are either experiencing database corruption or ARS is all mixed up. I'd try bouncing the DB and restarting ARS before doing anything else. If your items are still missing then you most likely

BMC has updated the external website- old URLs changed

Hi All, As someone has probably noticed, BMC updated its website over the weekend. The new format will hopefully be easier to navigate. However, because of the change, URLs that you have in your bookmarks may no longer work. Here are some of the most common places that I visit - so if you

BMC Remedy Compatibility matrix web page reverted back to old

Hi All, (Wanted to put this in its own message) Looks like, when they did the upgrade on the BMC site that they dropped in a 3+ year old version of the compatibility matrix page. I've submitted an internal service request to get it returned to the correct version.

Re: BMC Remedy Compatibility matrix web page reverted back to old

I rarely use lol, but it's so apropos... Lol! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, April 20, 2009 2:27 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy

Re: BMC has updated the external website- old URLs changed

FYI, I ran a search on new site, and most links from results list didn't work. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the

Re: Change Notification Question - CI Owners

No, there is not, you have to create your own notifications -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Chris Danaceau Sent: Fri 04/17/09 10:56 AM To: arslist@ARSLIST.ORG Subject: Change Notification Question - CI Owners I did not see

Re: BMC has updated the external website- old URLs changed

There seems to be something wrong with the old Documentation page with the ability to view the documentation for your Customized List. It seems to always ask me to re-verify the products in the Proactive Alert Registration but I set all of that up already and would want to see all the links for

Re: Oracle buys Sun

Wow. Didn't see that coming; I thought I'd Buy a Macintosh was going to walk away with Sun. I personally don't think this bodes overly well for a number of technologies nor for the Information Technology sector as a whole. How long, I wonder, before Microsoft launches a lawsuit against Oracle

Re: Etiquette Question: Is Fat Client offensive?

I totally disagree. The thin client is simply unable to do everything you can do with the fat client. It's a great tool for those not needing all functionality of the WUT, but it's just not as powerful as the WUT. Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company

Re: Oracle buys Sun

I agree with JT that MySQL is used heavily in small to mid-sized companies who need a cheap DB solution without paying for MS SQL or Oracle. MySQL is also heavily used among local political parties and campaigns. I have always hoped that BMC would put out a version of Remedy compatible with

Share database

Hi Listers: I would like to know if someone has installed two Atrium instances with a shared database, I mean two Atrium servers sharing one database. Any thoughts? Is is possible? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the

Re: Share database

If you are asking if Atrium CMDB can do this the answer is no. -Original Message- From: Hyunkel v2.0 lord_dyna...@hotmail.com To: arslist@ARSLIST.ORG Sent: Mon, 20 Apr 2009 5:35 pm Subject: Share database ** Hi Listers: I would like to know if someone has installed two Atrium

Determining name of server group in workflow

Hi all, I'm wondering if there is an easy way to determine the name of the server group in workflow, primarily active links. I know about the $SERVER$ keyword, but that returns the name of the current server. Is there something similar that will return the name of the server group or the

Re: Determining name of server group in workflow

There is no $SERVERGROUP$ keyword or anything like that, so I guess notWhy do you need that for? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 04/20/09 6:20 PM To: arslist@ARSLIST.ORG Subject: Determining name

question on Application-Bus-Time-Add

Hi, I would like to ask a question regarding Application-Bus-Time-Add command in Remedy 6.3. If I use it in Set fields and use $PROCESS$ Application-Bus-Time-Add $CurrentTime$ 1 1 $Holiday Tag$ $Workday Tag$. If I have proper holiday and workday tags configured (workday tag with offset -7),

EVENT: You can register for the Column Technologies Borgata Event in Atlantic City at http://www.columnit.com/borgata-event.aspx

Hi everyone, Just wanted to remind you- You can read about and register for the Column Technologies Borgata Event in Atlantic City at http://www.columnit.com/borgata-event.aspx http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Ecolumnit%2Ecom% 2Fborgata-event%2Easpxurlhash=pTkP

Re: Share database

Not sure if I understand your answer fully; If you are asking whether you can install the CMDB in a shared server fashion (two sets of CMDB binaries connected to a shared database), the answer is yes you can. The CMDB 7.5 installer makes this installation painless. -Guillaume -Original

Re: BMC has updated the external website- old URLs changed

After login, you try to navigate to Secured support site it gives error. On the main support page, earlier, the support contract information used to be displayed (at least by clicking My Support Central), now it is not visible Best Regards, Uday Joshi From: Action Request System

Re: Determining name of server group in workflow

Yes, Do a Set fields from the form Configuration ARDBC with a Set Fields Run-If of 'Configuration Tag' = Server-Group-Name (I think it is Server-Group-Name, check your ar.conf (ar.cfg file in Windows) for the correct keyword) Fred From: Action Request System discussion