Re: Cannot get an output from Service filter

Thank you Guys, I have only one action in the filter that runs on Service. This filter calls a filter guide (to perform a table loop on the target form) that in turn contains a filter with 3 action Yes, I did map the Output Mode of the AL ... but I did not used the

Escalations on vendor forms

Hello all you merrymakers and hardworking folk, I have a little bit of a bother with an escalation which will not run on 7.5 but ran fine on 6.3; The escalation runs on a vendor form, but no matter what I try, it comes up with the message -- Failed qualification even if my qualification is

Re: Info about incident 7.03

Thanks. Do you think is possible to separate not only using companies but using groups? I want that a group can't see tickets from another group... Gianluca On Tue, Nov 10, 2009 at 10:10 AM, strauss stra...@unt.edu wrote: ** If you implement multi-tenancy correctly, no one in one company

Re: Parent _ Child Relationship Server Appliction

The documentation is getting better. Try the Atrium Core 7.6 Data Modelling Guide that is part of the Atrium 7.6 documentation. Cheers Peter No, that’s not what I’m trying to say. Sorry, I wasn’t more clear. I’m just saying that thinking in terms of Parent/Child will probably end

Changing data within SHR:SchemaNames form

Hello everyone,   Did anyone attempt to change the data in the SHR:SchemaNames for the CMDB classes? I would like to know what can be modified (if at all) and what can not be touched i.e. data in fields such as ProperNane, UserClassName02 and UserClassName03 in order to change the labels and

Re: Changing data within SHR:SchemaNames form

Frex, I have actually changed the ProperName value in my production environment to provide meaningful menu to my users with no consequences. I don't know about the UserClassName02 HTH Victor On Fri 04/12/09 11:00 , Frex Popo frexp...@yahoo.fr sent: **

Task error - suggestions?

I'm starting to work with the Task Management system under Incident Mgt. I've created an incident and an ad-hoc task under it. However, when I go into the task to change the status I keep getting an error - (ARERR 45093) - that says I have to activate the task in the incident. I can't seem to find

Remedy Developer Wanted: Washington DC

Burleson and Evans, LLC is seeking a Remedy Developer to work on a 2-5 month project in Downtown Washington DC. Since this is a short term project without an exact end date we are offering a completion bonus for finishing out the contract and pay rates are generally higher on short term work than

Re: Task error - suggestions?

Hi Richard, The tasks need to be activated by the parent object i.e. incident/change or any predecessor task/task groups in a sequential flow. For incident setting the status of In Progress will activate the first task or task group associated to the incident. There is a known issue when

Re: Task error - suggestions?

OK. Thanks. The task that won’t change is the first (and only) ad-hoc task. I have a ticket open with BMC so we’ll see what they suggest…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes Sent: Friday, December 04, 2009 9:34 AM

Re: Task error - suggestions?

Richard, What is your Issue #? I had a ticket open for this but they closed it out because at the time, I didn’t know how to reproduce. I will re-open but possibly they can relate the issues together. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management

Re: Task error - suggestions?

We want to be able to create an ad-hoc task from an incident. When we create an ad-hoc task (only one/first one) we can’t change the status from “staged” to “assigned”. When we try, we get this error: This task (or group) must be activated (from the parent) before it can be changed to the

Re: How to implement HA architecture?

One more thing to add. You need to configure health checks in the F5 for the midtier and arserver nodes. I have not fully vetted any of these approaches, but these are my thoughts: ARS: 1. port check (this mostly works) 2. iRules in the F5 to simulate a session Midtier: 1. HTTP post to a page

Re: Cannot get an output from Service filter

I'm assuming you mean Remedy 7.5, ITSM 7.6? What patch is your server at, and are you using Native or Web, and what patch is that running at? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi Sent: Friday, December 04, 2009

Re: Am I not understanding auditing?

** I thought I understood auditing, but now you've made me confused :-) I add a table field to my original form and point that to my audit form and use a qualification to match a unique key. Then my table field always shows the previous values, who, what, and when, etc. Pretty slick. I

Re: How to implement HA architecture?

For ARS: - Create an F5 farm for udp/111, tcp/111, and the port ars listens on - Enable session persistence based on src ip (needed due to floating licenses) - Configure a server group in ARS For MidTier: - Create and F5 farm for tcp/80 and tcp/443 - Enable session persistence based on src ip

Re: Am I not understanding auditing?

Alan, As others pointed out, you aren't missing anythingbut what you can do is have auditing turned on, this will capture the first modification of a field at submit. Then create a 'self join' of the audit form joining two subsequent entries of each otherthe first entry will contain the

Re: Am I not understanding auditing?

And while I have not tested this out based on the docs I think it should be easy enough to get the initial values when auditing is turned on. REF: Form-App-Objects-710.pdf, pg. 390 The AR System audit feature lets you keep track of changes to data in a form. Any create, update, merge, or delete

Re: Task error - suggestions?

Richard, Did you set the status of the incident to In Progress? Saby From: copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Fri, December 4, 2009 10:04:51 AM Subject: Re: Task error - suggestions? We want to be

Re: Cannot get an output from Service filter

Yes LJ, I mean ARsystem 7.5 patch 3 with ITSM 7.6 Native; MidTier - Tomcat 5..2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Changing data within SHR:SchemaNames form

I have modified this form for a custom class without any problems. (With the OOTB process for custom classes, you end up with ugly names.) So I fixed the Proper Name (for the Asset Management menu). ** ADVISORY: IF you want to change the Lookup Keyword (which should look like BMC_CLASSNAME,

Re: Task error - suggestions?

I currently have a ticket open for this as well. I can't re-produce it at will so I can't get logs. This was their suggested solution: Solution There is a hidden field associated with the TMS:Task form, State (10003019). This field must be set to Active for the task to allow a status change.

Re: Am I not understanding auditing?

Hi Alan Attached is an earlier posting to the arslist that gives an alternative to creating your stack of filters. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email

Re: Am I not understanding auditing?

LJ, doesn't that depend on what kind of auditing has been configured and on when the last time the value in question was changed? For example, if the form is configured for Log auditing, and the field in question (A) is configured simply as Audit, it will only write and entry to the audit log

Re: Am I not understanding auditing?

If you use Audit and Copy, yes you'll have a lot of noise. But looking at it a different way, you can look at any single audit record and know exactly what the state of the whole form (or at least the fields you care to audit) was on that particular edit. So it can be handy, too. Here's a

Passing Variables between Change and Task

Does anyone have some step by step examples of achieving the above? Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Change Diary Field Font

So I guess I need to ring somebody's bell and see why they decided to close it when was outstanding for a long time due to BMC not implementing it. Just to follow up on this, BMC tends to be aggressive in closing RFEs that have not been implemented across multiple release vehicles. In other

ARSPERL on RHEL to talk to ARS 6.3?

Is anybody doing this? Has anybody successfully complied ARSPerl on Red Hat Enterprise Linux 4 or 5 ? I believe we have 64bit servers. ARSPerl 1.9 install guide talks about needing ARS 2-5 API libraries. However arsperl.org web site talks about being compatible with ARS 7.1. Does anybody know

Re: Am I not understanding auditing?

Lyle, You are 100% correctI was basing my post off of a manual solution I've implemented in the past for reporting metrics which requires the 'all' optionvery useful for things like 'how long did it sit assigned to user x'if your audit always contains the assignee, you can run a report

Re: Passing Variables between Change and Task

Create a filter on Change that does a push fields to Task where the Parent ID on Task equals the Change ID. -Original Message- From: Matt Worsdell m...@worsy.co.uk To: arslist@ARSLIST.ORG Sent: Fri, Dec 4, 2009 1:49 pm Subject: Passing Variables between Change and Task ** Does anyone

AW: ARSPERL on RHEL to talk to ARS 6.3?

we've done this many times. with ARSPerl1.91 you can use ARS libraries up to 7.1. But you need to have a 32bit Perl, because the ARS libraries are 32bit. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList)

Re: Cannot get an output from Service filter

Oksee if you can get a 7.1 client to connect and use the guide to see if it returns what's needed (might not be possible).but you may have found a bug with 7.5 and client side service calls. You might want to try a simpler service to see if that works any better. -Original

Re: ARSPERL on RHEL to talk to ARS 6.3?

ARSPerl 1.9.1 (and later) supports the 7.1 libraries. You can use the 7.1 libraries to connect to a 6.3 server. I believe you still need to use a 32 bit version of perl (which will run on the 64 bit version of RHEL). The Makefile.PL in step 2 defaults to version 7.1 of the libraries: #

Integrating new domain

Hi, we are integrating new domain, and login id are duplicate, is theyre a way to don't have a this problem, can i use the domain name in the front of the user or something like that, but i need it to be no impact to the users ... thanks Le pr?sent message est destin? uniquement aux personnes

Re: Integrating new domain

Patrick, I'm not sure if there is a way to have 0 impact on your users. You cant have two separate users logging on with the same ID and separate permissions. 6.3 and prior did allow two users with the same ID but different passwords to authenticate...but that was only if it was local. If you

Re: Task error - suggestions?

Richard/Anne, we are having the same issue. Another issue.. and if you 2 have a workaround, it would be helpful: When creating a new incident/change, if you add tasks, but then accidentally close out the incident/change without saving/submitting, the tasks are orphaned L Tauf Chowdhury

Re: How to implement HA architecture?

True high availability allows your server to still be up and running if one of the locations goes down. This is pretty much impossible with remedy because the app server is highly dependent on the connection to the db. We tried it with one of our remote locations and it took 45 minutes just

Re: How to implement HA architecture?

** You may find thispresentation handy as well. It was my attempt to pulltogether the info in all the various install manuals - http://communities.bmc.com/communities/docs/DOC-2841 Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com

Re: Am I not understanding auditing?

Attached is an earlier posting to the arslist that gives an alternative to creating your stack of filters. Thanks, looks promising. I'm curious to see how it works. Alan ___ UNSUBSCRIBE or access ARSlist Archives at