ARS Version 6.3
OS = Solaris v9
DB Version = Sybase v12.5
How do I find out the hostid of the server? I tried to run
/usr/bin/hostid, converted the hex value to decimal and it's the same as
the hostid listed in the licenses. is there another way to check the
correct hostid?
Regards,
Kali
To obtain Host ID for Solaris box - From a command line type: hostid
The value that is returned will be in hex.
Enter this value in a scientific calculator and convert it to decimal.
It should return a 10 digit number that will be your host id
Regards,
Keith.
From: Action Request System
Kali,
try to delete /etc/.multilicense and restart your arserver.
HTH
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Mittwoch, 9. September 2009 09:21
An:
Also to obtain Host ID for Solaris box.
Type the following at command line : sysdef -h
Regards,
Keith.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: 09 September 2009 08:55
To: arslist@ARSLIST.ORG
Subject: AW: Error - Reached
- Issue solved by moving form to a different server.
On Sep 7, 1:36 pm, koray ko...@alkankoray.net wrote:
I just came across a FAIL statement in log file when I enter a
qualification in char field :
API TID: ** RPC ID: 00 Queue: List
Client-RPC: ** USER: **
Miguel
We have upgraded our training system from 6.3 to 7.5 and got there in
the end! I just sent a long reply to Kathy but it bounced so I'll keep
this one short in case it doesn't work either.
We had a lot of different issues upgrading and were on the phone to our
support partners a LOT.
Well I'm just in the process of upgrading from 6.3 t
Hello Kathy
Well I'm just in the process of upgrading from 6.3 to 7.5 and so far its
been more painful than expected.
This is on Solaris 10, Oracle 10g, with windows mid-tier.
Issues:
- 7.5 user tool was very slow loading large forms
Ok, thank you very much for the answer, Isabel.
Now, I'm trying to do the upgrade in two steps:
- First, upgrade from 6.3 to 7.1 (Succeded)
- Second, upgrade from 7.1 to 7.5
I didn't try the second step yet. I hope to send you good news when I have
done it!!!
Regards,
Miguel
Has anyone successfully installed the User client on Windows 7 64-bit?
I've tried running the install for 7.1 and it fails miserably, and then
the installer for 7.5 (even while running as admin and w/ compatibility
mode) can't properly calculate disk space and thinks there's 0MB
available so it
Mike,
We ran into the same thing on 7.5 with the disk space issue. I opened a
call with BMC and got the following response:
Windows 7 falls under the or higher release part of the BMC
compatibility Matrix and thus will be supported upon its GA release later
this year. Note that since Windows
Thanks for the info - we have been able to get the client (v7.1) to run
by installing the software on a virtual box and then copying the install
dir over to our local Windows 7 box - I was just hoping to get a proper
install done.
From: Action Request System discussion list(ARSList)
Rocky,
Can you give us excerpts of the errors?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
Sent: Tuesday, September 08, 2009 5:42 PM
To: arslist@ARSLIST.ORG
Subject: ar system duplicate forms and workflow
** Folks, I
Just as an FYI, the 64-bit versions of desktop OS's are not supported for use
with the Remedy User client - so such installations would be considered
unconfirmed per the compatibility matrix. BMC tests the Remedy User client
with 32-bit versions of desktop OS's like XP, Vista and Windows 7.
Hi there,
is that true that there is no Perl API in 7.5?
Thanks,
Mark
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It may be that the Perl API hasn't been updated for 7.5but I believe the
existing ones should continue to work against a 7.5 server
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, September
It may be that the Perl API hasn't been updated for 7.5but I believe the
existing ones should continue to work against a 7.5 server
So you're still on ARS 7.5?
Is there anyone here working on 7.5 already and using the Perl API?
Someone told me he read about BMC no longer supporting Perl
It depends.
For now, there has been no official release of ARSperl for ARS 7.5.
There is a developer version on Sourceforge which can be downloaded via
CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013; how to
do this.
This version is known to work at least on Windows. On Linux,
You are 100% correct that I'm still on 7.1, but it's funny, BMC has never
supported the Perl API...it's always been community supported...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday,
Weekly Openings Below:
US Citizens Only as all positions will process for a Gov't Clearance
San Antonio, TX - Army Contract - Sr. Remedy Developer/Architect -
Proposal (Open Rates)
San Antonio, TX - Army Contract - Mid Remedy Developer/Administrator -
Proposal (Open Rates)
Chantilly, VA -
Mark,
Just as a side note, the ARS Perl API was never officially suppoted by BMC.
It has always been one of the unsupported APIs.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, September
Hi there,
I'm trying to export some data from a table field to an word
document using an active link guide and ole automation. I've been
able to export and format the whole text but when I try to format and
export pieces of data separately, remedy is exporting each record in a
new word document.
Hello,
I don't know whether this is the right place to post this question. I have to
develop a software module in java that has to be able to add, modify and remove
users in ARS Remedy. I have been looking for code and now I'm able to log in
and list the schema. However, I haven't found any
A user is an entry in the User form. You would use the respective
create/update/delete methods for an entry to manipulate users.
Axton Grams
On Wed, Sep 9, 2009 at 10:44 AM, Llinares, Jordi jordi.llina...@hp.com wrote:
**
Hello,
I don’t know whether this is the right place to post this
Wellas part of your ARServerUser object you have the options of
createEntry, setEntry, and deleteEntry. The form you want to perform these
entries in may be named User, depending on the language of the server you
are accessing. You could use either getEntry, getListEntry, or
You may also consider using web services to do such changes rather than an API
call. Using a Service Oriented Architecture (SOA) would help insulate you from
product version changes/upgrades, functionality changes in the API, etc. The
web services for add/delete/modify users are provided by
Listers,
I guess its my turn to bug the list for a bit :-)
I have noticed this a few days ago but thought I'd bring this up
with Remedy Support later but before I do wanted to see what I hear from you
guys here..
I have character fields where I have the Expand Box hidden.. WORKS with
What version are you on again?
I just tested it and when I set the field properties to hide the box it hides
on both. I tested the multi-row character field with the Show as Text option
both checked and unchecked.
I am using ARS 7.1.0 patch 7 (all parts: Server, User Tool, and Mid-Tier) on
Joe,
What server/client version?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, September 09, 2009 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Expand Box for character fields... bug maybe???
**
Listers,
I
App Server: ARS 7.0.1 Patch 11
Database: MSSQL 2005
Tool: Crystal Reports 2008
We have developed several reports using a Native SQL ODBC - in order to
connect directly to the T and H tables. All reports use the same service
account to the database 'aradmin'.
Is there a way to utilize
2009/9/9 Easter, David david_eas...@bmc.com:
You may also consider using web services to do such changes rather than an
API call. Using a Service Oriented Architecture (SOA) would help insulate
you from product version changes/upgrades, functionality changes in the API,
etc. The web
I have diary field that is included in a report that I use for printing a
record. In the user tool if you preview the report and there is a lot of
data in the diary field, the information prints as expected.
However in the web, the diary field will not wrap, and you only get what is
visible on
Joe - It works on both single and multiple rows in V7.5
Date: Wed, 9 Sep 2009 10:19:41 -0700
Reply-To: arslist@ARSLIST.ORG
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
From: Joe DeSouza joe_rem...@yahoo.com
Subject:
All,
I am starting to see some info from BMC on 7.6. So I need to ask is 7.5
already being surpassed by 7.6 or are my old eyes playing tricks on me?
If there is a 7.6, does that mean that support for 7.0.0 is now over?
To all thanks,
Howard
--
Howard Richter
Red Hat Certified Technician
Where are you seeing 7.6 info?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, September 09, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 or 7.6
**
All,
I am starting to see some info from BMC on
First off - this is where being very specific about Company, brand, product
name and version is important. I posted a blog entry about this on BMC DN:
David,
As always you are wonderfully succinct with your information.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, September 09, 2009 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6
**
First off
Fredrick,
I'm sorry I missed out on the environment..
7.5 Patch 2 all the way from the ARS to thick client to the Mid-Tier.. ARS is
on Windows 2003 server, and the client OS's can range anywhere between XP to
Vista. Oracle 10 Release 2 is the underlying database and IIS 6 is my customers
Hello Ricki,
That's odd.. It doesn't work for me.. How different is your environment from
mine?
I am on Windows 2003
ARS 7.5 Patch 2
User Tool 7.5 Patch 2
Dev Studio 7.5 Patch 2
Mid-Tier 7.5 Patch 2
Oracle database 10 Release 2
Browsers : Usually IE 6 on production, and 7 and 8 in test
So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope,
especially in the case of Atrium Core)? Or are they re-designing it yet again,
meaning that the interfaces and blocks of code in the plumbing will change too?
Or, is 7.6 just 7.5 with better integration to the
Since it's not yet released - and apps aren't in my direct circle of control -
I can't speak too much about that. But primarily the new version centers
around implementing further simplified best practice views - which started with
Service Desk in ITSM 7.5.x - and additional KPI ROI
Thanks... that is helpful to know. I'm sure we'll be hearing more before much
longer.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
David,
Thanks for clearing that up. It would have been nice to have some heads up,
before I started to get some e-mails talking about 7.6.
Once again thanks,
Howard
On Wed, Sep 9, 2009 at 5:28 PM, LJ Longwing lj.longw...@gmail.com wrote:
** Where are you seeing 7.6 info?
Apparently, for some reason, DEV started to pick up the expired temp
licenses instead of the permanent ones (they didn't clean up the temp
licenses). They reapplied new licenses and it's now working fine.
Thanks!
Regards,
Kali
From: Action Request System
**
Sorry about the delay. network
issues.
Here are some examples:
It looks like the it started about 2 weeks ago when it was
reported
in the arerror log that it could not locate the email form (arerr
9801). Then yesterday it started reporting:
"A required form for email is missing.
I had a WebService which was working fine.For the form on which this
WebService is done, i have added one more field.Same field i have added in
the InputMappings of the WebService. Now when i run the Webservice,it is
showing error as below:
ARERR [9130] An exception occurred from the WebService
The fields you added are now required. Check the properties on the new
fields in the Input Mapping. There is a property that controls whether
the field is required (sorry ... do not remember the name of the
property)
On Thu, Sep 10, 2009 at 8:04 AM, Vikram Reddybetholi.vik...@gmail.com wrote:
I
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