Hi Misi,
> > The danger with this, as with the disable-merge-filter option and
> > drop-index-option, is when the ARServer or RRR|Chive is turned off
> > in the middle of the transfer. The form currently processed may not
> > be restored automatically. You have to check the logs to see what
>
Hi Misi,
So far so good. Now I don't have to add extra conditions in the audit
qualification to stop the unnecessary audit data from being generated.
I'm using rrrChive frequently during development to reset my test data
each time I run a test.
This is how I'm using it.
1. Develop
2. sync data f
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Greg Fabie
Sent: Wednesday, September 30, 2009 6:47 PM
To: arslist@ARSLIST.ORG
Subject: I could
I just joined QuietAgent.com, a 24x7 job hunter that keeps me in the market for a new job.You can help me win a free Netbook to aid me in my job search, simply by checking it out and joining – it's free, takes 3 minutes and keeps you totally anonymous.Please join. The more people I get to join, the
Yes, probably. Did Fred's suggestion work?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, September 30, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service
**
I have tested the WSDL using S
I have tested the WSDL using SoapUI and Soap Sonar. In both cases I retrieved
the expected results. Wouldn't that indicate that the WSDL is configured
correctly?
Thanks,
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
From: Action Request System discussion list(ARSL
That will be correct if the web service is defined properly. The thing that
bothers me is that if it is defined correctly, then the code in the screenshot
wouldn't compile due to a type mismatch error, and I would also expect Visual
Studio to indicate that in the source code even before compili
Fred,
Thanks for this. I will pass it along.
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 30, 2009 2:17 PM
To: arslist@ARS
I asked one of my .NET guru's for an example and I compared it to the
screenshot in your previous post...
They need to define the output as an array
TestRemedyWS2.RemedyActivityWS.GetListOutputMapGetListValues []list =
ws.GetList(...
Using what's in your screenshot it would be putting the [] i
3:09pm EST slow day or a problem?
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Hi,
You have to set Multipl-Assign-Groups: T in your ar.cfg. The default value
should actually be T in ar.cfg for 6.3...
It may also be important how you concatenate your groups, if you do it
with workflow.
The best way is to open the field 112 and use the menu to add two group
and then save it.
Along with the rest of the excellent content, Kinetic Data has agreed to do
free
advanced training on some of it's products. They are on the schedule now for
Tues and Weds.
www.wwrug.com
. Daniel
p.s. conference fee goes up to $1500.00 tomorrow, and it will still be a
bargain!
__
Is there any way to include multiple groups on field 112 to restrict access to
entries on a system with ARS 6.3? I know 7.0 allowed you to put multiple
groups in but I have tried with 6.3 without much success.
Thanks.
__
Lo
Fred,
I did that but they still have no idea how to consume the web service. I am not
sure how much more I can do for them. I really appreciate all the help.
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
From: Action Request System discussion list(ARSList)
[mailto
UNCLASSIFIED
What workflow are you using to set the particular Region?
I use a dialog to get the requested Region, a tmp field to hold the
requested Region then include the requested Region form the tmp field in
the external qualification.
Sandra Hennigan
Remedy Developer
-Original Messa
Claire,
Shouldn't the query be:
(( 'Region' = $Region$) AND ( 'zTmpKeyword' = "MAINHELPDESK" ) AND ('Status
Integer' < 4)) OR
(( 'Region' = $Region$) AND ( 'zTmpKeyword' = "MAINCHANGE" ) AND ('Status
Integer' < 6)) OR
(( 'Region' = $Region$) AND ( 'zTmpKeyword' = "MAINTASK" ) AND ( 'Status
Did you run the query against the form in User, to see if it works that way?
Rick
On Wed, Sep 30, 2009 at 9:01 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> ** Rick,
>
> I created a table JUST for this query. It hides the original tables fine,
> it pops up the new table and
Rick,
I created a table JUST for this query. It hides the original tables
fine, it pops up the new table and it populates it, but instead of just
the one region selected, it pulls the entire set of open tickets.
From: Action Request System discussion list(ARSL
Claire, are you sure you're looking at the same table in User that you're
modifying in Admin? Remember that there are a few different ones that are
stacked in HD 6.
Rick
On Wed, Sep 30, 2009 at 8:49 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> I am running Helpdesk 6.0 and
I am running Helpdesk 6.0 and ARS 6.3 and need to add a view on the
Support Console that is any open ticket by a specific Region.
I know this is easy and I've done it before, but for some reason I am
just not getting it this time.
I have an AL that sets the ConsoleViewReadOnly to the contents of
I suggest you take a look at KCS (Knowledge Centered Support) principles before
you start an integration. Ensure your business users understand the importance
of Knowledge Management and that it isn't just s software solution but a
process.
Once they have that understanding, I would mimic the R
Actually if you have IIS set for Windows Authentication you can get the network
login
Put the following in an .asp (I call it printenv.asp) file in your web
directory and call it from your browser. This shows all variables available in
the HTTP Header.
<%
for each header in Request.Server
Isabel,
Read the section: "Configuring the User Name Alias" in
ConfigGuide-630.pdf. I think the 'Authentication Login Name' field
will do what you want it to do.
Then you just need to map the AD 'Login Name' to the ARS 'Login Name'
in the User form. (A task for an ARS administrator to complete.)
Hi,
I don't think there is. The browser is not supposed to "talk" to the
native OS, as this would be a security problem.
If you need to change the actual login-name in Remedy, we have published a
free tool that will change a list of users to new names in all forms and
fields: https://www.rrr.se/c
I'm about to start a project to move all our users across t
Hello
I'm about to start a project to move all our users across to Active
Directory integration using LDAP.
The proof of concept of the LDAP bit of it turned out to be quite
straightforward, but is looking more difficult is matching up o
Hi,
The regional settings of the server probably differ.
The 2,40001E8 indicates that you have comma "," as decimal separator. This
should be standard in Danish regional settings.
Make sure to apply the settings for the default user profile as well as
the one you are logged in as.
Best
Hi Listers,
I am having an odd thing happending with numercial values.
I have a filter doing a set fields with a decimal field (from a vendor form) as
source and a character field as destination.
One one of our servers, the value is written correctly (240001000) on the other
server it is writt
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