Or a little bit of a variation that works nicely depending on what you are
doing (some times you want a lookup form another table, etc). Export the
records you are going to update as an .arx file. All you really need is
field 1, the last modified by user and modified time. Update the records
Hi Claire,
You could use Meta-Update. A job like this would take about 5 lines of
scripting:
[Desktops]
Query = BE, BMC:BMC_AssetBase, some field' = some criteria that selects
the records
Update = BE
Merge = Yes, NoWorkflow
Assign = asg
[asg]
Category = Desktop
You could go further by
Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to
install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a
test box to begin preparing for this early next year. I have a test
server running ARS 7.5. My question is what is the proper install order
of these apps? I
Good afternoon,
This may be more of a business process question than an application question,
but I wanted to see if anyone out there has a solution.
The scenario that causes the problem is that we have transition periods for
software between version updates. The basic flow of this is:
1)
Is it me or has the list been slow (Ok ... Empty) today
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Hi!
You do not really have to edit the ARX-file...
I would do create two ARX-files with the Request ID field only. One named
notebook.arx and one named desktop.arx.
Then I would do an update old record with new record data import using
BMC Remedy Import.
Just map the Request ID field and then
Fantastic work!!!
It ran like a charm.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage
Since ITSM 7.5 has a single installer the order is not longer an issue.
-Original Message-
From: Sokol, Brian bso...@scholastic.com
To: arslist@ARSLIST.ORG
Sent: Thu, Oct 8, 2009 1:47 pm
Subject: ITSM 7.5 Install Order
**
Hi we finally need to take the plunge from HD6 to ITSM 7.5. I
Hello All,
I am posting this on behalf of Jeremy Wardell (from Modis IT). Please
contact him directly, if anyone is interested.
Hi,
I have an open position in San Antonio Texas for a Senior Remedy Developer.
This position is permanent/full time and will require the ability to get a
secret
Are Atrium and SLM part of the single installer?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Thursday, October 08, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.5 Install Order
Since
The changes are Outstanding. It works much faster than before. We use this
product very heavily here and love the changes. Keep up the good work.
Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
Confidentiality Notice: This message
15:37 EST
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Kathy,
Yes. Talk to your Unix admins and ensure that the account set up in discovery
has the necessary rights and path variables set up in order to run the commands
on the Unix servers to gather the information.
.:Mike:.
From: Action Request System discussion list(ARSList)
Is there any tool available for multiple/batch permissions changes? We
have a possible need to
reallocate incident master permissions to a group of people and were
hoping we could automate
it thanks.
Portions of this message may be confidential under an exemption to Ohio's
public records law
Just installed version 7.5 patch 3 on a windows Server 2003 server
running on VMWare ESX server. This is a test environment. The install
went OK and I can log in and open all the forms. The problem occurs when
I open the AR System Administration Console and click on System -
general - Server
HI All
I have an email template that is used for submitting a new record. It works
fine with on exception.
Symptom Description !536870930!: This is a test of submitting a ticket via
email from the customer's Remedy
Server to the Navisite Remedy Server.
Please take action ASAP
What ends up in
Shawn,
From an amateur at this (since we are like 2 steps behind you in
implementing asset management), you may be able to modify the PDE to
look for a specific .exe in 2007 but categorize it as 2010. That way, if
you relate that specific PDE to the 2010 contract, the 2007 installs
will be
Mark,
Not sure if this would work but did you try moving that field to a
section in between 2 fields. Maybe the system would take that into
consideration. Not sure though...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request
If you don't map the modified date when importing, will it update to
'current', or will it stay the same?...I always thought that if you didn't
map the modified date, it would be updated with timestamp
-Original Message-
From: Action Request System discussion list(ARSList)
You can try playing around in CTM:People Permission Groups. I was able
to change a bulk load of people. Haven't noticed any weird or unintended
issues. Try to log workflow when modifying form the CTM:People with the
workflow when you do it manually in the form.
Tauf Chowdhury
Analyst,
Definitely good to hear. We are apparently having issues with some 7.5 ITSM
that we are working on, but that's the only issue we have encountered thus
far. We have also added web service setfield input/output mapping
information, so you can now see what fields are mapped to what elements
Just a note for the list about Modis. I was a contractor through them for
about a year and they treated me well. I hadn't heard of them in the Remedy
community before or since I got that job...just wanted to put that out there
for anyone that was looking at this one.
_
From: Action
Good to hear Christopher. If you have any enhancement/feature requests,
please log on and give them to us, we want to make this the tool of choice.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER
Sent:
Great! Thanks!!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, October 08, 2009 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Bulk Permission Change
**
You can try playing around in CTM:People Permission
Hello All,
I am posting this on behalf of Jeremy Wardell (from Modis IT). Please
contact him directly, if anyone is interested.
Hi,
I have an open position in San Antonio Texas for a Senior Remedy Developer.
This position is permanent/full time and will require the ability to get a
secret
Tauf,
This almost works, except that in this case, the .exe files are going to be
exactly the same. The really difficult part of this is that both machines will
have identical software. It's just in the record of what we paid for that
there is a difference. In setting up the contracts in
We ran it against a 7.1 and 7.5 server with Help Desk, SLA 6 and a ton of
custom apps with no issue. I didn't notice any change in performance. The
batch file we use to kick it off logs the start and stop time. It still
averaged about 4.75 hours for both servers.
It is much cleaner now with
Atrium first, ITSM apps that include IM, PM, AM, and CM second, SLM third.
I would patch it to the latest available patches since its a new install as
they do fix quite a few things. The Atrium console may not work even after
patching it to the latest available and you will need a hotfix from
Is it possible to have a scanner interact directly with a Remedy 7.1
mid-tier application. The scanner we are using is a Symbol running IE
on WinCE 5.01. We have the mid-tier application on the scanner display,
but, can't get any workflow to fire. So far, we've not discovered a
scanner
What kind of interaction are you looking for? Are you looking to just
submit requests or do you want to encompass all functions such as Query,
Submit, Modify, Delete?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System
Really basic stuff. Enter data into 2 or 3 fields, submit the requests,
change from one form to another and logout. There may be printing down
the road.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, October 08,
**
Need some details:
Are you using active links that fire on 'return' ? (scanner appends a CR
to each scan).
Are the active links not firing on MT?
Joel
***
Joel Sender
-Original Message-
From: Action Request System discussion
**
Patrick, Lisa et al,Actually the more I think about this the decision may be the best of many possible worlds.First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off
Does anyone know why a consultant would create customized email forms for
processing incoming emails?
I don't have a lot of experience with the email system and find it a bit
confusing. At first I thought maybe it was a requirement however the more I
read the less it seems to be what is needed.
Perhaps if the emails were being used to create incidents. Maybe he did that to
avoid modifying the OOB Remedy forms.
Rick
-Original Message-
From: Duncan McFarlane cmpge...@yahoo.ca
Date: Thu, 8 Oct 2009 21:54:04
To: arslist@ARSLIST.ORG
Subject: Email Forms?
Does
I would love to see it..
I hope something else fills the void prior.. Really I do ..
I think it is possible.. but I think it will end up being the same thing
java based...
We'll see !!
This will be fun !
On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote:
** Patrick, Lisa et
CR folks.
Who are the Crystal reports enterprise experts out there???
Coming into a blind situation on the server and trying to find out why it is
not working correctly..
-- rpc cannot contact server issues ..
ars, midtier, and CR are all seperate servers. windows based.
Turned on odbc tracing on
While I can 'see the extra records' if I search the SHR:ARDBC_OverviewConsole
form, If I add the new fields from that custom form in a table field, they get
displayed as NULL..
I have:
1) Created the 11 fields that need to be displayed in a custom table field in
the SHR:ARDBC_OverviewConsole
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