Re: Is SOAP API available for Remedy 7.5?

BMC Remedy Action Request System 7.5.00 Integration Guide Instructions for integrating AR System with external systems by using web services, plug-ins, and other products, including LDAP, OLE, and ARDBC. 16-Jan-2009 http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf Chapter 6

Re: ARS 7.5 and MidTier sharing the same hardware?

Steve, You can, but it only means that there is very little resource you would be able to allocate your web server with - and you may run the risk of the web server crashing regularly or at least more frequently. If you are on Tomcat, it will be OutOfMemory kind of errors, if on IIS an error

Re: ARS 7.5 and MidTier sharing the same hardware?

The main issues have to do with contentions on resources, such as memory, cpu cycles, and storage. Depending on the hardware you have and the current and projected utilization, you may not have any issues. Axton Grams These statements represent my opinion and nothing more. On Tue, Jun 8, 2010

Re: Saving indexes on different tablespace

The only known bug, and it may have been fixed since my experiences, is that the clause can only be ~300 bytes in length. Anything after that is truncated. The important thing is making sure the syntax is right when you add the ardb.conf entry. Use the SQL logs to view the 'create index' ddl

Fields in a vendor form

Hi All, I was trying to change the console list table's qualification in overview console, while I found that the data source form of this table was a vendor form and some of the fields I need doesn't exist in this form. My problem is I need to list all incidents of which the owner is the current

[no subject]

Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What

Re: Installing RKM 7.5

Hi, For RKM 7.5, the minimum version of Tomcat required is 5.5.x. The Compatibility Matrix is available herehttp://media.cms.bmc.com/documents/RKM_7_5_0_Compatibility_Matrix_24-03-091.pdf. Also, for ARS, the minimum version of tomcat required is 5.5.28. The Comp Matrix is available

Dialog View Type

Hi Everyone Is it possible to open a Display-Only Form in a Dialog Window Type view from the standard Home Page? We are using ARS 7.1 Once the employee click on the link from the homepage, a small pop-up window must appear and depending on the button selected a active link will then open the

Re: Fields in a vendor form

Hi, If the field is missing in SHR:ARDBC_OverviewConsole, you can add them with the same properties and field-id as in the source form(s). I hope the implementation allows them to be used in the actual qualification... I know that they can be used to display data-columns. Best Regards -

Re: Dialog View Type

Hi Enslin The way to do this is to create an active link that opens the display-only form as a dialog, then put that active link in an active link guide, and set the active link guide as an entry point. HTH David Sanders Solution Architect Enterprise Service Suite @ Work

[no subject]

Hello Amanullah I think the only way in 7.1 is to change the escalation HPD:INC:AutoCloseResolved Regards Enslin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: 09 June 2010

[no subject]

Hi Amanullah, their is form HPD: Setting where you mention the auto close date: And based on the Auto Close Day set on this file. Auto closed time is set on the HPD form. And an escalation runs which check is the timestamp is = Timestamp.Set the status to Closed with the Clsoed code Regards

Mid Tier 7.5 - Default modal window size

In Mid Tier 7.5, when you click on the icon for a text box, a modal window open (which we like). Has anyone found a way to change the size of this window? Thanks, John -- ** John A. Underwood NDUS Help Center

Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista

I got it to work...I know it's not supported, but it worked :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Tuesday, June 08, 2010 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem installing ARS7.5 patch3

Re: ARS 7.5 and MidTier sharing the same hardware?

Steve, As others mentioned, it's only a problem if your resources are limited and both need too much memory..I run in this configuration in my Dev environment without issue. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent:

Re: ARS 7.5 and MidTier sharing the same hardware?

Based upon the incredible numbers of network connections that we have been seeing between test servers with ARS 7.5 and the 7.6 apps, where mid-tier and flashboards were ONLY installed on a separate server and were used for the AtriumCore console, data visualization modules, and KPI flashboards

Multiple Mail box configuration on 7.1 ARSystem

NOD32 Antivirus, version of virus signature database 5184 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: ARS 7.5 and MidTier sharing the same hardware?

You might as well build another box now for the mid-tier. You will need it for when the User Tool goes away. James On Jun 8, 7:43 pm, Axton axton.gr...@gmail.com wrote: The main issues have to do with contentions on resources, such as memory, cpu cycles, and storage.  Depending on the

Service Request issue

I have a user that can only see 1 template within a service category called Retail. She manages this group and needs to see all the templates for the retail category. Anyone else within the Retail group can see all the templates. I've checked her People and User forms and can't find anything

ARS benchmark testing tools

Hi list, we are going to have performance benchmark testing recently. How do you monitor ars and midter server? What tool do you usually use for the following things? *memory leaking *CUP *Disk How do you identify performace bottlenecks？ My ARS is running on Windows 2003 server 32bit; DB is

Incident Module - Reported Source

I have been asked to modify and remove some of the selection attributes for the field Reported Source in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option Fax. Rename option Systems Management to

User Lockouts 7.5

User Lockouts in 7.5 What we do know... when the server locks my users out it sends a NULL password in the authentication string... It's as if the cross-reference/NT authentication isn't picking up their network password?? Some users all of the time, when using their network password (null PW

Re: Dialog View Type

Enslin, You could do this with a bit of a work around.. Have a home page that has absolutely nothing on it.. Just a gray scale page.. And on Window Open of that page you could open the dialog that you want.. Other than that there is no option to open the Home Page itself as a dialog as a

Re: Fields in a vendor form

Jiang, You got to add this field in the Vendor form. It is a little bit of a complicated process and you could break a few things if it is not done right. There are a couple of forms that you need to add rows to to include that field, I do not recall the names of those forms off hand so I may

Re: Installing RKM 7.5

While that is true, I have had issues in the past with using versions higher than recommended for web based apps. For e.g. I remember Tomcat 5.5.26 being a problem while sub version 25 and sub version 27 worked well.. Joe -Original Message- From: Action Request System discussion

Bad Menu (ARERR 9372)

Hi All - I have just upgraded my MidTier on my dev QA servers. Sometimes when I click on a menu I get Bad Menu (ARERR 9372). If I click on the same menu again it works properly. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.5 p 5

How to add fields to TMS:TaskInterface web service

** Hello, I would like to add the assignee field to the update operations on the TMS:TaskInterface web service. I've added fields to other OOB web services, but this didn't work the same or as easily. I found a reference in the Task Management Admin guide that BMC will provide an XSD file if the

Re: Automatic logon to a display form

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Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista

Hi folks, I just want to highlight the fact that not supported doesn't mean it will not work. I will quote A R system's Compatibility Matrix here which clearly states - Quote Supported Configurations are those where the configuration is expected to work properly based on design, testing or