Re: How can I increase user adoption?

2014-03-27 Thread Pierson, Shawn
We've highly configured (with only one small area of custom code and fields) our Change Management system to function for SDLC in our organization. That being said, it's just the process, not the actual automation for code deployments and such. The next phase is to integrate with TFS for our

Re: Strcturing CMDB data

2014-03-27 Thread Jim Coryat (jcoryat)
That would not work in a qualification set since reconciliation is going to already have the dataset ID handled for you. You would just use the Name attribute at this point. Otherwise, none of your CI's will identify since they will all not have the same DatasetID. We have used this in the

Re: ARERR 9351 error

2014-03-27 Thread Suresh Loganathan
Team, Any update on my issue? Kindly help. Regards, Suresh Loganathan. On Mar 26, 2014 4:47 PM, Suresh Loganathan ersures...@gmail.com wrote: Team, I have faced an issue when I access the remedy from web url.please refer the below issue info. unable to setup data connection, which is

Re: How can I increase user adoption?

2014-03-27 Thread stanf
Rick, Some of the functionality which you didn't see involves managing the proposed project stage gate approval process and then creating the project plan, approving the plan, and then working the plan. Cost is captured at five times during the lifer cycle for example. Good luck with trying to

Re: How can I increase user adoption?

2014-03-27 Thread Jason Miller
We have an integration with one of our version control systems ( http://www.georgejames.com/vcm) and CM. Similar story, developer didn't want duplicate effort in two systems. What we setup is a person enters the CRQ number into a VC/m project which then queries a custom web service that returns

Re: Significance of Development cache mode

2014-03-27 Thread Theo Fondse (Gmail)
Hi Prathap , Development Cache Mode also makes things slow when multiple developers use the same server to do development. We have had to change our development server to switch off Development Cache Mode to get things to run smoothly. Development Cache Mode improves performance only if a

Re: How can I increase user adoption?

2014-03-27 Thread Lee Cullom
Rick, FYI - There is a newer version that includes Release Management (starts with ITSM 7.5 I think?) as a separate module, but you don't have to purchase it separately, you use Change Management user licenses for it. That being said, it's fairly cumbersome for developers who are used to

Re: ARERR 9351 error

2014-03-27 Thread Joe D'Souza
I have had this error happen a few times over the past few years - too few times to make it worth the trouble to investigate the root cause of it. Every time it happened and I restarted the system (Mid-Tier sometimes was sufficient, but a couple of times I did have to restart the AR Server as

Re: [ADV] ARSmarts, a remedy for alcoholism ...

2014-03-27 Thread Jason Miller
Are they hiring? ;-P On Wed, Mar 26, 2014 at 11:15 AM, Joe D'Souza jdso...@shyle.net wrote: ** He is allowed to drink at work? Nice!! What's he complaining about! Maybe the beer isn't free.. Joe -- *From:* Action Request System discussion

Re: Significance of Development cache mode

2014-03-27 Thread Jason Miller
That is interesting. I thought it is supposed to have the opposite effect? We have it turned on in all of our environments except for production and do not notice any issues. Maybe only being a team of 4 with multiple environment we don't overlap much during our development? Jason On Thu,

Re: ARERR 9351 error

2014-03-27 Thread Jason Miller
Justin has a few great in-depth blog posts that continue to build a larger picture. https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/10/01/arerr9350-better-contact-your-administrator

Incident and Change template group usage permission

2014-03-27 Thread Kalicki, Brian J (IS)
Dear List, We are a managed service provider with a central service desk that supports our various customers (tenants). A request came up today where they wanted a few support personnel to have the ability to create templates for all customers and groups (for which they have access to).

RPC Errors During Reconciliation

2014-03-27 Thread Kathy Morris
Hi, We are 7.6.4 AR System, ITSM and on our development server we are receiving : Jvm 1 : EXCEPTION:ERROR 91 : RPC call failed; ONC/RPC call timed out. This error occurs in the reconciliation job logs, when third-party tools are passing data into the dataset. We also receive Data

Re: Incident and Change template group usage permission

2014-03-27 Thread Carl Wilson
Hi, I have had a customer give the required access on a UAT system (Incident Config), then import the said Templates in to Production (via the Maintenance Team) where they have the ability to update and modify the new Templates without giving people the elevated permissions on Production. The