SmartIT looks really cool. I am well impressed of what I have seen and picked
up. Looking forward to install and take a close look.
Free or not – it would be good to have that clarified (before I am telling too
many customers about the new product.) More important expected implementation
time.
Just out of curiosity, how do you handle a situations like these using any
other system?
Ø A table in 7.1 has a field which has a NULL value consistently. In 8.1 the
same field exists in the same table BUT must have a proper value in it for the
GUI to work. There is Active Link workflow
Hi,
We just had a presentation from BMC regarding Smart IT. from what we understand
after the presentation Smart IT is Free but not MyIT.
Looks impressive
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: 08 October
:)
On 7 Oct 2014, at 18:01, Jason Miller jason.mil...@gmail.com wrote:
**
I was also thinking it is for Halloween. Another thought that crossed my
mind is Kinetic bought BMC and John told them they need more orange on their
site to match the Kinetic site.
Jason
On Tue, Oct 7, 2014
My understanding is that the goal is to eventually use that platform as a the
primary interface for Remedy, so it is not an extra product. Currently, the
scope of Smart IT is limited to Incidents and Work Orders though.
By the way, I downloaded it last week when it was available on EPD, but I
I believe Tim is correct but the names that BMC chose may be causing confusion.
Feel free to correct me if I am wrong but Smart IT is the new interface
released for agents working Incidents and Work Orders (focused on Tier 1 roles
for now if I am not mistaken) and is included in the ITSM suite
Hi Lyndsay
Apologies for the length of the post, it isn’t a simple question to answer.
I have previously used both DDM and RRRchive. While RRRchive has some great
improvements in terms of handling the deletion of data and configurability,
the main issue you're likely to face is performance.
It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2.
It is happening with both IE9 and IE11.
What happened is that after upgrading the mid-tier, we started seeing this
warning at the top of the screen:
IE is running in Compatibility View. Please remove Mid-tier URL
Rick,
That is exactly how is was explained to me. And yes, they had to tell me about
three times, because I kept getting them confused due the naming.
Tim
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday,
Hi all!
I wonder if someone could help me with explaining how SYS:ACTION form is used.
It is building up in our environment and I would like to understand its purpose
and what a truncation of that form would cause.
The same question goes for CAI:EVENT.
Best Regards / Mit freundlichen grüssen
And to make matters just a little more confusing, they have a docs page for
upgrading MyIT to SmartIT:
https://docs.bmc.com/docs/display/public/itsm81/Upgrading+BMC+MyIT+2.0+to+Smart+IT+1.0
They explain it a little better on a different page:
BMC Remedy with Smart IT and BMC MyIT are two
Look at it as you have Service Desk licenses and SRM licenses. Both use AR
System and common data, but both have different entry points and licenses.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
NOT RESOLVED:: BMC prestack out of box install, UDDI did not work, cause
it was not installed.. 8.1.01 -- so I installed Atrium core 8.1.2 on
installation, and it went well.. I thought.. now BMC is attempting to
figure out what is wrong with it.. they are struggling.. it shows no signs
of being
Hi All,
We are currently seeking a Remedy Reporting Analyst
https://www.appone.com/MainInfoReq.asp?R_ID=922289B_ID=91fid=1Adid=ssbgcolor=00SearchScreenID=1195CountryID=3LanguageID=2t.
The position does allow for some part time remote work but the candidate
must be able to work in Washington
Nice. That is a good direction ...
Sent from my iPhone
On Oct 8, 2014, at 7:54 AM, Pierson, Shawn shawn.pier...@energytransfer.com
wrote:
**
My understanding is that the goal is to eventually use that platform as a the
primary interface for Remedy, so it is not an extra product.
The documentation on the RRRchive download shows 7.6.04. Is it definitely
8.1 compatible?
On Tue, Oct 7, 2014 at 3:56 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
I will only touch the specific question about DDM vs RRR|Chive.
DDM was not really designed to copy the amount of data in a
I think the line about buying a beer just drew the interest of like 100+ folks
on the arslist. :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Hamill
Sent: Wednesday, October 8, 2014 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Job: Seeking
Greetings,
I am currently on the hunt for a Remedy developer for a client of mine. I am
looking for 5+ years experience with Remedy BMC. Some of your daily
responsibilities will include, but are not limited to:
Configure Remedy
Create Customizations as needed
Propose Solutions improvements
Hi,
It uses the 7.6.04 API, which is compatible with AR Server 8.1. There are no
new data types in 8.1 which would require an upgrade. I use the lowest
possible API version to get the most backward and forward compatibility.
Audit and Archive forms with overlays might be tricky with the granular
ARSList,
Does anyone out there have a complete list of Forms that get
installed ;
a) ITSM 8.X - CMDB, SM, CM, AM, SD, KM, SRM, etc.
Thanks, Doug
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