How to schedule a report in remedy date range wise?

[Abhishek Anand]

Hi Experts,

We are trying to schedule a report on daily basis time range based like:-

All the resolved cases daily between 08:00 - 18:00

But scheduling the AR Report is not fulfilling the requirement as its not 
having any filter criteria.

So please could you suggest on it.

Early response will be highly appreciated.

Cheers,
AA.

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[Ben Chernys]

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Abhi$hek]

Thanks for your response & will check & revert back shortly.

On 17-Oct-2017 4:32 PM, "Murnane, Phil"  wrote:

**

That helps, Abhishek.


Try updating the run process command to the following and then see if any
helpful text is in the resulting close_tt-out.txt file:

   cmd /c C:\Users\AnandAb\Desktop\close_tt.bat "$Request ID$" 1>
C:\Users\AnandAb\Desktop\close_tt-out.txt 2>&1


HTH,

--Phil


--
*From:* Action Request System discussion list(ARSList) 
on behalf of Abhishek Anand 
*Sent:* Tuesday, October 17, 2017 1:45 AM

*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to call a .sh script located in remote unix box from the
remedy server 8.1 on windows using the FILTER Run Process command?

PFB the  filter log  but its not highlighting any glitch just showing the
full command in the RUN PROCESS.



Tue Oct 17 2017 13:07:11.3430 */  Checking "Temip_TT_Filter_CaseClose_Test"
   
   0: Process
   
 cmd /c 
> C:\Users\AnandAb\Desktop\close_tt.bat
"020"
   
   /* Tue Oct 17 2017 13:07:11.3430 */ End
of filter processing (phase 3) on TeMIP_TroubleTicket_Case – 020


RUN PROCESS COMMAND - cmd /c C:\Users\AnandAb\Desktop\close_tt.bat
"$Request ID$"

And it will trigger on change of the status to "Closed" on a form.


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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Murnane, Phil]

That helps, Abhishek.


Try updating the run process command to the following and then see if any 
helpful text is in the resulting close_tt-out.txt file:

   cmd /c C:\Users\AnandAb\Desktop\close_tt.bat "$Request ID$" 
1>C:\Users\AnandAb\Desktop\close_tt-out.txt 2>&1


HTH,

--Phil



From: Action Request System discussion list(ARSList)  on 
behalf of Abhishek Anand 
Sent: Tuesday, October 17, 2017 1:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to call a .sh script located in remote unix box from the 
remedy server 8.1 on windows using the FILTER Run Process command?

PFB the  filter log  but its not highlighting any glitch just showing the full 
command in the RUN PROCESS.



Tue Oct 17 2017 13:07:11.3430 */  
Checking "Temip_TT_Filter_CaseClose_Test"
  
 0: Process
  
   cmd /c 
C:\Users\AnandAb\Desktop\close_tt.bat "020"
  
 /* Tue Oct 17 2017 13:07:11.3430 */ End of 
filter processing (phase 3) on TeMIP_TroubleTicket_Case – 020


RUN PROCESS COMMAND - cmd /c C:\Users\AnandAb\Desktop\close_tt.bat "$Request 
ID$"

And it will trigger on change of the status to "Closed" on a form.

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www.arslist.org
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