Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Susan Palmer
*Sent:* Thursday, November 13, 2008 8:22 PM
*To:* arslist@ARSLIST.ORG
*Subject:* API User Access - Can it be limited?
**
Hi Everyone,
This will be our first plunge into the world of Remedy API
, November 14, 2008 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: API User Access - Can it be limited?
**
Carey and LJ,
Thanks for the help. As I look back through my notes from earlier this year
I'm not sure where I got that idea ... lol
It's even better than they can have only Read license
Palmer
*Sent:* Friday, November 14, 2008 9:26 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: API User Access - Can it be limited?
**
Carey and LJ,
Thanks for the help. As I look back through my notes from earlier this
year I'm not sure where I got that idea ... lol
It's even better than
Susan,
Actually even a regular user can import data. (even overwriting
existing data) They just need a real license and change access to
field 1 and the rest of the fields that they are going to be changing.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request
Sent: Friday, November 14, 2008 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: API User Access - Can it be limited?
Susan,
Actually even a regular user can import data. (even overwriting existing
data) They just need a real license and change access to field 1 and the
rest of the fields
that they changed using the import tool to only
administrative users.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 14, 2008 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: API User Access - Can
Hi Everyone,
This will be our first plunge into the world of Remedy API creation. We
have a portal page through a java application that we're going to let our
external customers submit Help Tickets on. We'll be using the API to take
the info on that portal page and submit to a staging form in
Susan,
If the Remedy user account in question will ONLY be submitting data,
(and searching for data) then it can use a Read or Read-Restricted
license.
If you need to create a custom Group and give that group access to the
form (visible or hidden should not matter). Next make all the fields
that
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, November 13, 2008 8:22 PM
To: arslist@ARSLIST.ORG
Subject: API User Access - Can it be limited?
**
Hi Everyone,
This will be our first plunge into the world of Remedy API creation. We
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