**
Our system doesn't seem to be recovering too well after the group
duplications. I tried arreload, arcache, upgrade,restoring the
backup of the database. The application still hangs since the admin
imported multiple groups.
Our technical team wants to ghost production and turn this to the
**
How about the CMDB and MidTier configurations. Wouldn't they now be
pointing to production? I amconcerned about the ghosting
option. Is this the best choice vs. re-installing?
__20060125___This posting was submitted with HTML in it___
**
Kathy,
What advice has Remedy (bmc) support provided? Usually they would give you step by step instructions on how to recover from this. That's what your maintenance fee is also covering.
Susan
On 7/31/06, Kathy Morris [EMAIL PROTECTED] wrote:
**
How about the CMDB and MidTier
**
I received two very different set of instructions from Remedy.
This is why I called upon the experts on the ARS
List.
__20060125___This posting was submitted with HTML in it___
**
Do either of the Remedy instructions match up to responses here? What was their response to their different options? Sometimes there are more than one solution.
On 7/31/06, Kathy Morris [EMAIL PROTECTED] wrote:
**
I received two very different set of instructions from Remedy.
This is why I
**
The 2 opinions were:
1: Reinstall application.
2: Do not reinstall the application. Review the error
logs.
__20060125___This posting was submitted with HTML in it___
hey review the logs youll
immediately zip up and
send.Regards,TomThomas J.
Mutaffis
- Original Message -
From:
Kathy
Morris
Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Monday, July 31, 2006 7:01 PM
Subject: Re: Deleted Groups
**
4:12 PMTo:
arslist@ARSLIST.ORGSubject: Re: Deleted
Groups
**
Kathy, Did they offer or you request that "they" review the error
logs? I know I've asked this in the past when up against a wall. Otherwise their
solutions seem rather simplistic and without thought. I would call or writ
PROTECTED] *On Behalf Of *Kathy Morris
*Sent:* Thursday, July 27, 2006 2:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Deleted Groups
**
Yes, I was able to successfully import the Group form from Prod to Dev.
However when I try to import the group.arx into the group form, the
application
command.
HTH.
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Wednesday, July 26, 2006 3:01 PMTo:
arslist@ARSLIST.ORGSubject: Deleted Groups
**
Hi,
someone (not I), imported the groups 3 times into the group form
groups in the future...
Good luck...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Kathy Morris [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 26, 2006 3:20:36 PM
Subject: Re: Deleted Groups
cc:
Sent by: Action Subject: Re: Deleted Groups
PROTECTED] On Behalf Of Mike White
Sent: Thursday, July 27, 2006 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleted Groups
If you delete your administrator login name, and have no other
administrator login to use, you can run arreload - no user to validate
to.
I've never trashed my Groups form
@ARSLIST.ORG
OL.COM cc:
Sent by: Action Subject: Re: Deleted Groups
good luck.. you need it!
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message From: Kathy Morris [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Thursday, July 27, 2006 12:39:00 PMSubject: Re: Deleted Groups**
I tried arreload, arcache. Then I deleted
QUICK CORRECTION!
arcache will work as it writes straight to the DB
tables. so try using that and restart the server as
long as your group_cache table and the group form
exists and the group form has the relevant schema id.
arreload will not work as it goes through the api.
Its been a long
minutes.
Is it possible that it
just needs more time?
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Thursday, July 27, 2006 2:42 PMTo:
arslist@ARSLIST.ORGSubject: Re: Deleted Groups
**
Yes, I was able to successfully
**
This is a good question I thought the applicationwas hung,
because I import all the time and it doesn't usually take 30 minutes for about
20 groups.
__20060125___This posting was submitted with HTML in it___
:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Wednesday, July 26, 2006
3:01 PM
To: arslist@ARSLIST.ORG
Subject: Deleted Groups
Hi,
someone (not I), imported the groups 3
times into the group form in the update mode. The result
wasmultiple duplicate groups within the Group form
**
Just off handwhich
ones did you delete? Administrator must be Group 1, ...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Wednesday, July 26, 2006 2:01 PMTo:
arslist@ARSLIST.ORGSubject: Deleted Groups
**
Hi,
someone
**
The admin imported duplicates so I deleted the ones such as the customize
group.There were some labeled "modify 6" for like the customize
group. Instead of 0006.
__20060125___This posting was submitted with HTML in it___
, 2006 3:20:36 PMSubject: Re: Deleted Groups**
The admin imported duplicates so I deleted the ones such as the customize group.There were some labeled "modify 6" for like the customize group. Instead of 0006.
__20060125___This posting was submitted with HTML in it___
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