erent ones based
> on Region) and assign
> the ticket automatically to the person on-call.
>
>
> Thank you all for the replies both on and off list.
>
> Claire
>
>
>
> From: Action Request System discussion list(ARSList)
>
MAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Monday, November 19, 2007 1:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ITSM 7 - Demo Server
>
>
> ** I can't recall seeing any of my customers say that it was set up in a
> way that really matched how they currently u
: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Demo Server
**
I can't recall seeing any of my customers say that it was set up in a
way that really matched how they currently use "on-call". Some of the
architecture and naming needs to be updated to fit how people do it now
vs. 5 yea
like that, so someone else may be able to assist you.
>
> Thanks,
>
> Shawn Pierson
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
> Sent: Monday, November 19, 2007 1:06 PM
> To:
1:06 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Demo Server
Does anyone out in Remedy land have a server that can be viewed remotely
that has the ITSM 7 package installed on it?
All I want to do is look at the On-Call functionality. The manuals
don't give much information about it and it would be
Claire, your BMC sales person should be able to show you this, and/or set
you up with evaluation licenses on one of your servers. Contact him/her to
discuss your options.
Rick
On 11/19/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
>
> Does anyone out in Remedy land have a server that can be vie
Does anyone out in Remedy land have a server that can be viewed remotely
that has the ITSM 7 package installed on it?
All I want to do is look at the On-Call functionality. The manuals
don't give much information about it and it would be the main reason we
would even consider moving to ITSM 7.
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