Re: Incident Auto-Close # Days Config?

@ARSLIST.ORG Date: 04/16/2009 10:28 AM Subject: Incident Auto-Close # Days Config? Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Any one know where the configuration field is to set the number of days to auto close an Incident? I see

Incident Auto-Close # Days Config?

Any one know where the configuration field is to set the number of days to auto close an Incident? I see it's in Rules for Change, but cannot seem to find it in manuals or anywhere on any forms I looked at for Incident. I'm either staring right at it and don't see it, they've hidden much better

Re: Incident Auto-Close # Days Config?

It's hardcoded in an escalation. HPD:INC:AutoCloseResolved From: Mark Lev mark@rightstarsystems.com To: arslist@ARSLIST.ORG Date: 04/16/2009 10:28 AM Subject: Incident Auto-Close # Days Config? Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Any one