WHAT
Ok.here is the problem. I logged a support ticket with ColumnIT regarding a
problem in 7.5 where when a Read user logs in, if you have user logging
turned on it shows garbage characters in the log where the word 'READ'
should appear. Column IT opens an issue with BMC. BMC
**
You mean like this?
?WH #[ GRANT READ
This is normal-- Remedy has three types of licenses, "FIXED",
"FLOAT", and *SNEEZE*. Seriously though, I'm glad we're not the
only ones seeing this in the the user log, thanks for reporting it.
I suppose that
@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, January 20, 2011 08:38 AM
To: arslist@ARSLIST.ORG
Subject: No Plans To Fix (SW00377001)
**
WHAT
Ok...here is the problem. I logged a support ticket with ColumnIT regarding a
problem in 7.5 where when a Read user logs in, if you have user
@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, January 20, 2011 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
**
Hi LJ,
The defect was logged against the AR System 7.5.00 Remedy User client. As
announced over a year ago, the Remedy User client is being
@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
**
You mean like this?
?WH
#æµá÷Ø[Þ GRANT READ
This is normal-- Remedy has three types of licenses, FIXED, FLOAT, and
*SNEEZE*. Seriously though, I'm glad we're not the only ones seeing this in
the the user log, thanks for reporting it. I
, Frederick W
Sent: Thursday, January 20, 2011 09:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
LJ,
What if a read user logs in thru Mid-Tier? If the logs show the same thing
then it sounds like ColumnIT opened the ticket to Remedy against the wrong item
(Client instead
:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
**
Hi LJ,
The defect was logged against the AR System 7.5.00 Remedy User client. As
announced over a year ago, the Remedy User client is being discontinued.
Only business critical issues would be addressed in any
@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 20, 2011 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
LJ,
What if a read user logs in thru Mid-Tier? If the logs show the same thing
then it sounds like ColumnIT opened the ticket to Remedy against
@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
That would be correct. If the issue can be duplicated when a user logs in
through the Mid-Tier or an API program, then it would remain a valid defect
and could continue to be considered for a future release. If that's the
case, then the defect
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, January 20, 2011 09:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
Sowhat needs to happen to get this defect re-opened
] On Behalf Of Easter, David
Sent: Thursday, January 20, 2011 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
If Column logged the original defect, they should contact BMC Support and
explain the situation. Or, another customer with a maintenance contract (or
Column itself
, January 20, 2011 09:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
Sowhat needs to happen to get this defect re-opened?it is happening
against the Web client.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist
for Read users..
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, January 20, 2011 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
**
Hi LJ,
The defect was logged against the AR
To: arslist@ARSLIST.ORG
Subject: Re: No Plans To Fix (SW00377001)
Hi,
This is something I have had to fix on the RRR|License side.
It seems like this is happening to all READ-grants from a certain version
of the AR Server.
I can not understand how anyone could think that this is a client related
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