SRM - AOT with template

2008-09-12 Thread Raido Oja
Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being applied on the incident. Should I assume that somethings gone wrong with the install? My understanding was that if I am registering a

Re: SRM - AOT with template

2008-09-12 Thread Drew Shuller
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Raido Oja Sent: Friday, September 12, 2008 6:16 AM To: arslist@ARSLIST.ORG Subject: SRM - AOT with template ** Hi, In SRM 2.2, I have created a service request that uses

Re: SRM - AOT with template

2008-09-12 Thread Mahesh Chandra
You also need to map the fields on the SRD. Mahesh On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja [EMAIL PROTECTED] wrote: ** Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being

Re: SRM - AOT with template

2008-09-12 Thread Raido Oja
Thanks, So even if I register that template with the AOT this does not mean that the template will be automatically applied when an Incident is created from a SR ? I thought I could just specify the classification etc. in the template so I don't need to map all the fields. Then what is the point

Re: SRM - AOT with template

2008-09-12 Thread Sabyson Fernandes
PROTECTED] wrote: From: Raido Oja [EMAIL PROTECTED] Subject: Re: SRM - AOT with template To: arslist@ARSLIST.ORG Date: Friday, September 12, 2008, 4:39 PM Thanks, So even if I register that template with the AOT this does not mean that the template will be automatically applied when an Incident