Hi,
In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being applied on the incident. Should I assume that somethings
gone wrong with the install? My understanding was that if I am registering a
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Raido Oja
Sent: Friday, September 12, 2008 6:16 AM
To: arslist@ARSLIST.ORG
Subject: SRM - AOT with template
**
Hi,
In SRM 2.2, I have created a service request that uses
You also need to map the fields on the SRD.
Mahesh
On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja [EMAIL PROTECTED] wrote:
** Hi,
In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being
Thanks,
So even if I register that template with the AOT this does not mean that the
template will be automatically applied when an Incident is created from a SR
? I thought I could just specify the classification etc. in the template so
I don't need to map all the fields.
Then what is the point
PROTECTED] wrote:
From: Raido Oja [EMAIL PROTECTED]
Subject: Re: SRM - AOT with template
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 4:39 PM
Thanks,
So even if I register that template with the AOT this does
not mean that the
template will be automatically applied when an Incident
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