ar.conf entries for queues/threads missing
** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: ar.conf entries for queues/threads missing
ps -Lp process ID of arserverd will tell you the total number of threads in use by that process. Unfortunately it does not tell you which are fast and list. The only way I know of to tell how many of the threads are for fast and list servers is to run the system with the thread log turned on from startup (you get 1 line for each thread started). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Monday, November 09, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: ar.conf entries for queues/threads missing ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ar.conf entries for queues/threads missing
Hi,
If you turn on API-logging, you can soon sample enough data to determine
the number of queues.
Just look at the TID and the Queue tags in the log file. TID is the
Thread ID.
You have to parse out the stuff, and remove duplicates. If you are on
unix, it is not hard! It is possible that Excel can do the same thing...
Unix/Linux (someone will probably give me a even simpler solution to this
I am sure ;-) :
cut -b 8-24,46-65 arapi.log | sort | awk '($0!=p){print;p=$0;}'
Best Regards - Misi, RRR AB, http://www.rrr.se
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**
Hello,
Today I went to update the number of queues I'm allocating for
escalations, and found out that my ar.conf file has no entries for ANY
queue! The server doesn't appear to be suffering any performance issues
right now, but I'm thinking this is a time bomb for my next restart.
Before I quot;doquot; anything, I'd like to see how many queues/threads
are actually running. There used to be a utility for older versions of
ARS that would tell you how many threads were running for each queue. A
couple of years ago, I tried it on my 7.1 server and remember it not
working right. Is there an updated utility for 7.1 that someone can point
me to? (any gurus out there want to whip something up?)
ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db)
Thanks,
Thad Esser
Remedy Developer
quot;Now... Just where did I put that cheese...?quot;
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Re: ar.conf entries for queues/threads missing
Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P. The thread log files (if enabled) will tell you how many fast/list you're running but that is only written out on restart, or thread allocation. I think the Server Statistics will tell you the total threads -- but not broken out by fast/list. Not sure of any utilities updated for 7.x ... Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Date: 11/09/2009 03:20 PM Subject: ar.conf entries for queues/threads missing Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ar.conf entries for queues/threads missing
** Thanks everyone for the feedback. I ended up using arwklga to find the number of threads. There's only two of us that have access to ar.conf, and we're both smart enough to not delete those lines, so its good (if not unsettling) to know that something else caused the random changes to ar.conf. On a side note... since I have the stats, how close to zero do you want let your Minimum Idle Times get before you increase the thread count? 0.0169 0.0173 0.0172 0.0172 0.0172 0.0003 0.0002 0.0173 0.0170 0.0170 0.0172 0.0173 0.0174 0.0170 0.0007 0.0169 0.0169 0.0170 0.0171 0.0169 Those seem pretty close to me. Thad Esser Remedy Developer Now... Just where did I put that cheese...? From: Tony Worthington tony.worthing...@kohls.com To: arslist@ARSLIST.ORG Date: 11/09/2009 01:49 PM Subject: Re: ar.conf entries for queues/threads missing Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P. The thread log files (if enabled) will tell you how many fast/list you're running but that is only written out on restart, or thread allocation. I think the Server Statistics will tell you the total threads -- but not broken out by fast/list. Not sure of any utilities updated for 7.x ... Tony Worthington | Sr. Technical Analyst | Kohls Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Date: 11/09/2009 03:20 PM Subject: ar.conf entries for queues/threads missing Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do anything, I'd like to see how many queues/threads are actually running. There used to be a utility for older versions of ARS that would tell you how many threads were running for each queue. A couple of years ago, I tried it on my 7.1 server and remember it not working right. Is there an updated utility for 7.1 that someone can point me to? (any gurus out there want to whip something up?) ARS 7.1 patch 6 on AIX 5.3 (with a remote Oracle 10g db) Thanks, Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
