Re: v9 - Incoming email and worklogs

https://communities.bmc.com/thread/105590?start=0=0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, July 6, 2017 11:02 AM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] v9 - Incoming email

Re: v9 - Incoming email and worklogs

https://docs.bmc.com/docs/display/public/itsm91/Configuring+Email+Rule+Engine On Thu, Jul 6, 2017 at 9:01 AM, Brittain, Mark wrote: > ** > > Hi All > > > > I have heard a rumor that in v9 any incoming email with a valid INC, CHG, > WO number in the subject line will,

v9 - Incoming email and worklogs

Hi All I have heard a rumor that in v9 any incoming email with a valid INC, CHG, WO number in the subject line will, create a work log record to the related ticket. Doesn't seem to work on my v9 dev system. Had to build a custom process in my 7.6 system, be nice if I don't replicate what I did