764 User Tool Delay

2012-05-08 Thread Frank Caruso
ARS 764 sp2 User Tool 764 sp3 We can log in quickly and access all the non ITSM specific forms using the User Tool without issue: people, support, locations, organizations,etc. We will be using the User Tool for foundation data maintenance only. However, we are finding that if left idle for a

Re: 764 User Tool Delay

2012-05-08 Thread David Durling
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, May 08, 2012 10:17 AM To: arslist@ARSLIST.ORG Subject: 764 User Tool Delay ARS 764 sp2 User Tool 764 sp3 We can log in quickly and access all

Re: 764 User Tool Delay

2012-05-08 Thread Joe Martin D'Souza
but something else like the network, or something installed on the clients that’s doing this - firewall or antivirus... -Original Message- From: Frank Caruso Sent: Tuesday, May 08, 2012 10:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 764 User Tool

Re: 764 User Tool Delay

2012-05-08 Thread Joe Martin D'Souza
, try changing that and see if it makes a difference.. Joe -Original Message- From: David Durling Sent: Tuesday, May 08, 2012 10:20 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 764 User Tool Delay I've seen the same thing with the 7.5 patch 007 user

Re: 764 User Tool Delay

2012-05-08 Thread David Durling
AM To: arslist@ARSLIST.ORG Subject: RE: 764 User Tool Delay I've seen the same thing with the 7.5 patch 007 user tool, and one of our units considered it a bug and downgraded back to a 6.x client - it appears related to the version of the user tool. I wonder if all of the newer clients

Re: 764 User Tool Delay

2012-05-08 Thread Jason Miller
minutes. This is against a 7.5 server, custom apps. David -Original Message- From: David Durling Sent: Tuesday, May 08, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: RE: 764 User Tool Delay I've seen the same thing with the 7.5 patch 007 user tool, and one of our units

Re: 764 User Tool Delay

2012-05-08 Thread Misi Mladoniczky
- From: David Durling Sent: Tuesday, May 08, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: RE: 764 User Tool Delay I've seen the same thing with the 7.5 patch 007 user tool, and one of our units considered it a bug and downgraded back to a 6.x client - it appears related

Re: 764 User Tool Delay

2012-05-08 Thread David Durling
D'Souza Sent: Tuesday, May 08, 2012 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: 764 User Tool Delay I can't say I have noticed this.. Another thought I just had is.. where do you have your AR System home folder?? A network share? Does the network 'drop' the share connectivity when

Re: 764 User Tool Delay

2012-05-08 Thread David Durling
- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, May 08, 2012 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: 764 User Tool Delay Hi, This kind of symptom typically has to do with a firewall timeout. Check

Re: 764 User Tool Delay

2012-05-08 Thread Misi Mladoniczky
:06 AM To: arslist@ARSLIST.ORG Subject: Re: 764 User Tool Delay Hi, This kind of symptom typically has to do with a firewall timeout. Check if you have something like that between the client and the server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011