Most likely the feature can be obtained with the wrap-up time or
pausing the agent. I agree on removing ring-all if possible (Though a
number of clients want it in smaller set-ups, and I know there is
nothing you can do to make them change their mind).
2013/12/11 Paul Belanger
On Mon, 9 Dec 2013 16:15:14 -0800
Bryan Anderson shadow...@gmail.com wrote:
On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace
cwall...@lodgingcompany.comwrote:
On Mon, 9 Dec 2013 15:47:57 -0800
Bryan Anderson shadow...@gmail.com wrote:
I have a call queue that rings about 15 users and
ok thanks. The problem isn't agents not wanting to get calls. Then they
just wont answer. Some slower to answer users are complaining the people
are not working to be able to answer the call quicker.
@Paul Belanger - Option two is where I am thinking but I am trying to
figure out the best way
yes but I believe that least recent would ring one agent at a time? If my
understanding is incorrect please correct it. We are wanting to keep with
multiple phones ring to ensure coverage.
From what I've seen, I don't think this is possible. But maybe ask in the
#asterisk channel on Freenode
yes but I believe that least recent would ring one agent at a time? If my
understanding is incorrect please correct it. We are wanting to keep with
multiple phones ring to ensure coverage.
From what I've seen, I don't think this is possible. But maybe ask in the
#asterisk channel on
On 13-12-09 06:47 PM, Bryan Anderson wrote:
I have a call queue that rings about 15 users and they are wanting to set
it up so that the last person to answer a call doesn't ring on the next
incoming call.
What would be the best way to handle this? I have been looking at the
strategies and none
I have a call queue that rings about 15 users and they are wanting to set
it up so that the last person to answer a call doesn't ring on the next
incoming call.
What would be the best way to handle this? I have been looking at the
strategies and none of those seem to be right for this. My
On Mon, 9 Dec 2013 15:47:57 -0800
Bryan Anderson shadow...@gmail.com wrote:
I have a call queue that rings about 15 users and they are wanting to
set it up so that the last person to answer a call doesn't ring on
the next incoming call.
What would be the best way to handle this? I have
yes but I believe that least recent would ring one agent at a time? If my
understanding is incorrect please correct it. We are wanting to keep with
multiple phones ring to ensure coverage.
Thanks,
Bryan
-Bryan Anderson
On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace
