Dear all;
I have three agents and I need the calls to be always send for agent1 and if he
is busy then to be sent for agent2 and if he is busy then to be sent for agent3
and if all busy then to stay in the waiting until one of those three agents is
available. How?
Do I have to set the strategy
On 10/11/2011 04:24 AM, bilal ghayyad wrote:
Dear all;
I have three agents and I need the calls to be always send for agent1
and if he is busy then to be sent for agent2 and if he is busy then to
be sent for agent3 and if all busy then to stay in the waiting until
one of those three agents
Dear Dale;
Penalty is priority, or what exactly?
Also, how I can set the penalty of the member?
Regards
Bilal
--
Dear all;
I have three agents and I need the calls to be always
send for agent1
and if he is busy then to be sent for
