RE: [Asterisk-Users] Queue Management and Command Execution
You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Management and Command Execution
Yes, I read them. But, then my question is: how can I make the file name include the agent that will get the call once it's distributed? Thanks, Daniel On Apr 27, 2005, at 3:40 AM, Anton Krall wrote: You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Management and Command Execution
Look at the agents.conf. There is an option there to record calls. Maybe this will point you in the right direction. - Original Message - From: Daniel Salama [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, April 27, 2005 6:32 AM Subject: Re: [Asterisk-Users] Queue Management and Command Execution Yes, I read them. But, then my question is: how can I make the file name include the agent that will get the call once it's distributed? Thanks, Daniel On Apr 27, 2005, at 3:40 AM, Anton Krall wrote: You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue Management and Command Execution
Is there a way to execute a command prior to sending a queued call to an agent? What I'm trying to do is record agent's conversation at the server. I could put the Monitor command when the call is answered by *, but if the caller has to wait on hold for some time, I wouldn't want to record that. What I would prefer is to be able to put the caller in a queue and once an agent is ready, for the Monitor command to kick in. Even better would be to know the agent id where the call is going to be sent to, so I can use it as part of the file name of the Monitor command. Any clues on how to do this, if at all possible? Thanks, Daniel ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
