Re: [asterisk-users] Asterisk distribution for a Call Center
Thank you for your comments and suggestions !!! Now I will start to read about the different products you mentioned, and take a decission. By the way, a friend of mine suggest to me Trixbox Pro Call Center Edition (paying some $$$) because he says this product has several features directed for a call center like ACD, real-time status of E1 and PRI lines and a so more I don't know they are in Asterisk Now or Vicidialnow. Regards, Alejandro 2010/6/23 Carlo Taguinod : > VicidialNOW (http://vicidialnow.org/) > > On Wed, Jun 23, 2010 at 2:21 AM, Alejandro Cabrera Obed > wrote: >> >> Dear all, I need to build a PBX based on Asterisk for a call center. I >> have worked with raw Asterisk but it's hard to work for big >> implementations think. >> >> Also I have worked with Trixbox CE for a small bussines and it was >> prette good, but I have not have many features like ACD. I know there >> is another version called Trixbox PRO -specially Call Center edition- >> that's not free but has got more features like ACD and billing. >> >> I've heart about AsteriskNow and I know it's free. >> >> What distribution/version do you recommend to me in order to implement >> a call center and taking into account I'm not an expert in programming >> from Asterisk CLI ??? >> >> Thanks a lot >> >> Alejandro >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > -- Alejandro Cabrera Obed aco1...@gmail.com www.alejandrocabrera.com.ar -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
VicidialNOW (http://vicidialnow.org/) On Wed, Jun 23, 2010 at 2:21 AM, Alejandro Cabrera Obed wrote: > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
Plain asterisk. You only configure it once, and re-use the configuration for different call centers :-) On 23 June 2010 00:28, Luciano Moreira wrote: > We use Vicidial for all size CallCenter. It's very powerful for multi > server and/or multi site. We have vicidial from tiny callcenter one > site with 5 agents to over 1000 Agents distributed in 20 cities > working as just one callcenter. > > Info http://astguiclient.sourceforge.net/vicidial.html > > __ > Luciano Moreira > > Logic Telecom LTDa > Fortaleza, CE > > +55 (85) 4062-9150 > +55 (85) 9701-2444 > +1 360-717-1506 (USA) > > > > 2010/6/22 Tarek Sawah : > > i have been struggling with call center Customers for a couple of years > > now.. i have a call center with 40 agents using elastix.. and quality is > > related to the source of calls inbound or outbound... > > the problem with call centers they need Visual .. like Flash Operator > panel > > and CDRs.. > > if you can go with simply raw asterisk .. without any additions.. will be > > the best for you .. write your own dial plans. > > Flash operator Panel is not a flawless work.. and adds more burden on the > > resources.. esp when it's open by 7-8 persons at once.. > > regarding the ACD ..it's all about PHP and Database .. you can build your > > own reports and so. or you can use a2billing to do the billing and ACD.. > > Elastix has a good billing (without a2billing) .. but i prefer a clean > > installation of asterisk and work around with database and PHP much > > better.. > > Good Luck! > > > > -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 > > (386) 492-9993 > > > > > >> Date: Tue, 22 Jun 2010 15:21:18 -0300 > >> From: aco1...@gmail.com > >> To: asterisk-users@lists.digium.com > >> Subject: [asterisk-users] Asterisk distribution for a Call Center > >> > >> Dear all, I need to build a PBX based on Asterisk for a call center. I > >> have worked with raw Asterisk but it's hard to work for big > >> implementations think. > >> > >> Also I have worked with Trixbox CE for a small bussines and it was > >> prette good, but I have not have many features like ACD. I know there > >> is another version called Trixbox PRO -specially Call Center edition- > >> that's not free but has got more features like ACD and billing. > >> > >> I've heart about AsteriskNow and I know it's free. > >> > >> What distribution/version do you recommend to me in order to implement > >> a call center and taking into account I'm not an expert in programming > >> from Asterisk CLI ??? > >> > >> Thanks a lot > >> > >> Alejandro > >> > >> -- > >> _ > >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >> New to Asterisk? Join us for a live introductory webinar every Thurs: > >> http://www.asterisk.org/hello > >> > >> asterisk-users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > Hotmail has tools for the New Busy. Search, chat and e-mail from your > inbox. > > Learn more. > > -- > > _ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > New to Asterisk? Join us for a live introductory webinar every Thurs: > > http://www.asterisk.org/hello > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
We use Vicidial for all size CallCenter. It's very powerful for multi server and/or multi site. We have vicidial from tiny callcenter one site with 5 agents to over 1000 Agents distributed in 20 cities working as just one callcenter. Info http://astguiclient.sourceforge.net/vicidial.html __ Luciano Moreira Logic Telecom LTDa Fortaleza, CE +55 (85) 4062-9150 +55 (85) 9701-2444 +1 360-717-1506 (USA) 2010/6/22 Tarek Sawah : > i have been struggling with call center Customers for a couple of years > now.. i have a call center with 40 agents using elastix.. and quality is > related to the source of calls inbound or outbound... > the problem with call centers they need Visual .. like Flash Operator panel > and CDRs.. > if you can go with simply raw asterisk .. without any additions.. will be > the best for you .. write your own dial plans. > Flash operator Panel is not a flawless work.. and adds more burden on the > resources.. esp when it's open by 7-8 persons at once.. > regarding the ACD ..it's all about PHP and Database .. you can build your > own reports and so. or you can use a2billing to do the billing and ACD.. > Elastix has a good billing (without a2billing) .. but i prefer a clean > installation of asterisk and work around with database and PHP much > better.. > Good Luck! > > -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 > (386) 492-9993 > > >> Date: Tue, 22 Jun 2010 15:21:18 -0300 >> From: aco1...@gmail.com >> To: asterisk-users@lists.digium.com >> Subject: [asterisk-users] Asterisk distribution for a Call Center >> >> Dear all, I need to build a PBX based on Asterisk for a call center. I >> have worked with raw Asterisk but it's hard to work for big >> implementations think. >> >> Also I have worked with Trixbox CE for a small bussines and it was >> prette good, but I have not have many features like ACD. I know there >> is another version called Trixbox PRO -specially Call Center edition- >> that's not free but has got more features like ACD and billing. >> >> I've heart about AsteriskNow and I know it's free. >> >> What distribution/version do you recommend to me in order to implement >> a call center and taking into account I'm not an expert in programming >> from Asterisk CLI ??? >> >> Thanks a lot >> >> Alejandro >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > > Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. > Learn more. > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
i have been struggling with call center Customers for a couple of years now.. i have a call center with 40 agents using elastix.. and quality is related to the source of calls inbound or outbound... the problem with call centers they need Visual .. like Flash Operator panel and CDRs.. if you can go with simply raw asterisk .. without any additions.. will be the best for you .. write your own dial plans.Flash operator Panel is not a flawless work.. and adds more burden on the resources.. esp when it's open by 7-8 persons at once.. regarding the ACD ..it's all about PHP and Database .. you can build your own reports and so. or you can use a2billing to do the billing and ACD.. Elastix has a good billing (without a2billing) .. but i prefer a clean installation of asterisk and work around with database and PHP much better.. Good Luck! -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 (386) 492-9993 > Date: Tue, 22 Jun 2010 15:21:18 -0300 > From: aco1...@gmail.com > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Asterisk distribution for a Call Center > > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users _ Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_1-- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
I suggest asterisk +free pbx +astercc ideal till 15 seats. you have queue agents and acd hth Adriano. 2010/6/22 Alejandro Cabrera Obed : > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
Or you can try Elastix and it's Call Center Module, but as Lenz says it is suitable for small call centers. And pay for support consultancy. On Tue, Jun 22, 2010 at 3:40 PM, Lenz Emilitri wrote: > It really depends on how large your CC will be and how much money is at > stake. :-) > We have a lot of clients who are very satisfied with small call centers > based on FreePBX or Trixbox CE. Of course I would not implement a 500-seats > call center out of a standard CD. > My suggestion is: make sure you have an experienced local consultant handy > in case something goes wrong - in real life, it always does. > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
It really depends on how large your CC will be and how much money is at stake. :-) We have a lot of clients who are very satisfied with small call centers based on FreePBX or Trixbox CE. Of course I would not implement a 500-seats call center out of a standard CD. My suggestion is: make sure you have an experienced local consultant handy in case something goes wrong - in real life, it always does. Just my two eurocents, l. 2010/6/22 Alejandro Cabrera Obed > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
debian lenny aptitude install openssh-server aptitude install -y build-essential subversion autoconf linux-headers-`uname -r` / ncurses-dev mc libgmime2-dev libsnmp-dev libiksemel-dev / vim-full libxml2-dev libmysqlclient15-dev tcpdump unzip mysql-client ntp rsync #!/bin/bash cd /usr/src svn co http://svn.digium.com/svn/asterisk/branches/1.6.2 asterisk-1.6.2 svn co http://svn.digium.com/svn/libpri/branches/1.4 libpri-1.4 svn co http://svn.digium.com/svn/asterisk-gui/branches/2.0 gui-2.0 svn co http://svn.digium.com/svn/asterisk-addons/branches/1.6.2 addons-1.6.2 svn co http://svn.digium.com/svn/dahdi/linux/branches/2.3 dahdi-linux-2.3 svn co http://svn.digium.com/svn/dahdi/tools/branches/2.3 dahdi-tools-2.3 cd dahdi-linux-2.3 && make && make install; cd .. cd dahdi-tools-2.3 && ./configure && make && make install && make config; cd .. cd libpri-1.4 && make && make install; cd .. cd asterisk-1.6.2 && ./configure should be a good start... edit http.conf and manager.conf and you have the fantastic GUI! ~ Andrew "lathama" Latham lath...@gmail.com * Learn more about OSS http://en.wikipedia.org/wiki/Open-source_software * Learn more about Linux http://en.wikipedia.org/wiki/Linux * Learn more about Tux http://en.wikipedia.org/wiki/Tux On Tue, Jun 22, 2010 at 2:21 PM, Alejandro Cabrera Obed wrote: > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
oops, missed part... make && make install && make samples && make install-logrotate; cd .. perl -pi -e "s/exit 0/\/usr\/sbin\/safe_asterisk\nexit 0/g" /etc/rc.local cd addons-1.6.2 && ./configure && make && make install; cd .. cd gui-2.0 && ./configure && make && make install; cd .. mkdir /usr/src/asterisk-sound cd /usr/src/asterisk-sound ~ Andrew "lathama" Latham lath...@gmail.com * Learn more about OSS http://en.wikipedia.org/wiki/Open-source_software * Learn more about Linux http://en.wikipedia.org/wiki/Linux * Learn more about Tux http://en.wikipedia.org/wiki/Tux On Tue, Jun 22, 2010 at 3:20 PM, Andrew Latham wrote: > debian lenny > > aptitude install openssh-server > aptitude install -y build-essential subversion autoconf > linux-headers-`uname -r` / > ncurses-dev mc libgmime2-dev libsnmp-dev libiksemel-dev / > vim-full libxml2-dev libmysqlclient15-dev tcpdump unzip mysql-client ntp rsync > > #!/bin/bash > cd /usr/src > svn co http://svn.digium.com/svn/asterisk/branches/1.6.2 asterisk-1.6.2 > svn co http://svn.digium.com/svn/libpri/branches/1.4 libpri-1.4 > svn co http://svn.digium.com/svn/asterisk-gui/branches/2.0 gui-2.0 > svn co http://svn.digium.com/svn/asterisk-addons/branches/1.6.2 addons-1.6.2 > svn co http://svn.digium.com/svn/dahdi/linux/branches/2.3 dahdi-linux-2.3 > svn co http://svn.digium.com/svn/dahdi/tools/branches/2.3 dahdi-tools-2.3 > cd dahdi-linux-2.3 && make && make install; cd .. > cd dahdi-tools-2.3 && ./configure && make && make install && make config; cd > .. > cd libpri-1.4 && make && make install; cd .. > cd asterisk-1.6.2 && ./configure > > > should be a good start... > > edit http.conf and manager.conf and you have the fantastic GUI! > ~ > Andrew "lathama" Latham > lath...@gmail.com > > * Learn more about OSS http://en.wikipedia.org/wiki/Open-source_software > * Learn more about Linux http://en.wikipedia.org/wiki/Linux > * Learn more about Tux http://en.wikipedia.org/wiki/Tux > > > > On Tue, Jun 22, 2010 at 2:21 PM, Alejandro Cabrera Obed > wrote: >> Dear all, I need to build a PBX based on Asterisk for a call center. I >> have worked with raw Asterisk but it's hard to work for big >> implementations think. >> >> Also I have worked with Trixbox CE for a small bussines and it was >> prette good, but I have not have many features like ACD. I know there >> is another version called Trixbox PRO -specially Call Center edition- >> that's not free but has got more features like ACD and billing. >> >> I've heart about AsteriskNow and I know it's free. >> >> What distribution/version do you recommend to me in order to implement >> a call center and taking into account I'm not an expert in programming >> from Asterisk CLI ??? >> >> Thanks a lot >> >> Alejandro >> >> -- >> _ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk distribution for a Call Center
The best option JUST ASTERISK without anything else. Maybe you need hire somebody with expereince with callcenter. *---* *-Edwin Quijada *-Developer DataBase *-JQ Microsistemas *-Soporte PostgreSQL *-www.jqmicrosistemas.com *-809-849-8087 *---* > Date: Tue, 22 Jun 2010 15:21:18 -0300 > From: aco1...@gmail.com > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Asterisk distribution for a Call Center > > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk distribution for a Call Center
Dear all, I need to build a PBX based on Asterisk for a call center. I have worked with raw Asterisk but it's hard to work for big implementations think. Also I have worked with Trixbox CE for a small bussines and it was prette good, but I have not have many features like ACD. I know there is another version called Trixbox PRO -specially Call Center edition- that's not free but has got more features like ACD and billing. I've heart about AsteriskNow and I know it's free. What distribution/version do you recommend to me in order to implement a call center and taking into account I'm not an expert in programming from Asterisk CLI ??? Thanks a lot Alejandro -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
