Re: [asterisk-users] pop a web page with DID in url

2006-10-07 Thread Tim Panton


On 5 Oct 2006, at 20:43, Time Bandit wrote:


I'm looking to do this.
When a call comes in to an agent in a queue, pop a web page like this
http://www.mydomain.com/cgi-bin/script.cgi?did=952900
Where did is the number the caller dialed to reach the system in the
first place.

I know Hudlite can do this we caller ID, but the DID feature is not
there yet.

Does anyone have any other software they know of that can do this?


Some softphones support handling URL when you pickup the call. You can
set that URL to anything you want from the dialplan. shameless-plug
My MediaX softphone (current beta version) support it. Let me know if
you want to try it /shameless-plug


Evn more shameless plug:-)
Ours supports it on _ring_ which means you can see who it is calling
_before_ you pick up!

It also allows you to pick up on a hardphone but have the softphone  
drive your web

experience.

I think the asterisk-java guys have a server side solution where you  
embed
a javascript/AJAX thing in your web page and it polls a servlet -  
which in
turn listens for manager events. - Nothing to install on the client  
side.


I'm sure you can do the same trick in other (web)serverside languages.

Tim.


hth
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Tim Panton

www.mexuar.com



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Re: [asterisk-users] pop a web page with DID in url

2006-10-07 Thread Lenz
If you are using queues, you may want to test the free version of  
QueueMetrics. You can pass anything to it through the dialplan, and you  
can use any phone you want as it will take care of the URL opening on the  
client side.

Yours
l.


On Fri, 06 Oct 2006 19:10:27 +0200, Michael Sampson  
[EMAIL PROTECTED] wrote:



Yes I would be interested in testing out your product.

Does anyone have any other recommendations. A softphone would work for  
me. I would like something that had a chat feature like eyebeam does.


I found another product called SNAP that will pop a web page, but it can  
only pass cid info not did.


This is for an inbound call center project.

Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000



--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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Re: [asterisk-users] pop a web page with DID in url

2006-10-07 Thread Nicolás Gudiño

On 10/5/06, Michael Sampson [EMAIL PROTECTED] wrote:

I'm looking to do this.
When a call comes in to an agent in a queue, pop a web page like this
http://www.mydomain.com/cgi-bin/script.cgi?did=952900
Where did is the number the caller dialed to reach the system in the
first place.

I know Hudlite can do this we caller ID, but the DID feature is not
there yet.

Does anyone have any other software they know of that can do this?


FOP can do that. http://www.asternic.org

Best regards,

--
Nicolás Gudiño
Buenos Aires - Argentina
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Re: [asterisk-users] pop a web page with DID in url

2006-10-06 Thread Michael Sampson

Yes I would be interested in testing out your product.

Does anyone have any other recommendations. A softphone would work for 
me. I would like something that had a chat feature like eyebeam does.


I found another product called SNAP that will pop a web page, but it can 
only pass cid info not did.


This is for an inbound call center project.

Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000



Time Bandit wrote:


I'm looking to do this.
When a call comes in to an agent in a queue, pop a web page like this
http://www.mydomain.com/cgi-bin/script.cgi?did=952900
Where did is the number the caller dialed to reach the system in the
first place.

I know Hudlite can do this we caller ID, but the DID feature is not
there yet.

Does anyone have any other software they know of that can do this?



Some softphones support handling URL when you pickup the call. You can
set that URL to anything you want from the dialplan. shameless-plug
My MediaX softphone (current beta version) support it. Let me know if
you want to try it /shameless-plug

hth
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[asterisk-users] pop a web page with DID in url

2006-10-05 Thread Michael Sampson

I'm looking to do this.
When a call comes in to an agent in a queue, pop a web page like this 
http://www.mydomain.com/cgi-bin/script.cgi?did=952900
Where did is the number the caller dialed to reach the system in the 
first place.


I know Hudlite can do this we caller ID, but the DID feature is not 
there yet.


Does anyone have any other software they know of that can do this?

--
Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000

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Re: [asterisk-users] pop a web page with DID in url

2006-10-05 Thread Time Bandit

I'm looking to do this.
When a call comes in to an agent in a queue, pop a web page like this
http://www.mydomain.com/cgi-bin/script.cgi?did=952900
Where did is the number the caller dialed to reach the system in the
first place.

I know Hudlite can do this we caller ID, but the DID feature is not
there yet.

Does anyone have any other software they know of that can do this?


Some softphones support handling URL when you pickup the call. You can
set that URL to anything you want from the dialplan. shameless-plug
My MediaX softphone (current beta version) support it. Let me know if
you want to try it /shameless-plug

hth
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