Joseph wrote:
I would like to know more about your solution.
My solution involves a patch to app_queue that essentially makes it call
SetGroup() on any channels it creates to call queue members (agents),
and call GetGroupMatchCount() before calling a member to see if they
should be considered
Robert Jackson wrote:
Another possible scenario is to specify the context to call the agent
when using AgentCallBackLogin. This way you can have one set of
behaviors for reaching an agent at an extension and another set for
simply reaching the extension outside of an ACD context.
Yes, that
Joe Dennick wrote:
Yeah, set the queue timeout to be about 1 second less than the voicemail
timeout (ya know, where you say Dial(SIP/, 15)). That way the queue
times out the agent before the dialplan goes to voicemail.
The more reasonable solution is to just put the agent's direct
Matthew Boehm wrote:
If I add a line like this: member = SIP/3044, can I still get
login/logoff functionality? We need agent login/logff functionality AND for
calls to not goto voicemail.
No, I was suggesting using SIP/3044 in agents.conf, not in queues.conf.
If you put it into queues.conf,
On Fri, 2005-01-07 at 08:08 -0700, Kevin P. Fleming wrote:
Matthew Boehm wrote:
If I add a line like this: member = SIP/3044, can I still get
login/logoff functionality? We need agent login/logff functionality AND for
calls to not goto voicemail.
No, I was suggesting using SIP/3044
-Original Message-
From: Kevin P. Fleming [mailto:[EMAIL PROTECTED]
Sent: Friday, January 07, 2005 3:26 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Queue app following dialplan
The more reasonable solution is to just put
FYI...
- Original Message -
From: Ryan Stark [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Sent: Thursday, January 06, 2005 9:02 PM
Subject: [Asterisk-Users] Queue app following dialplan
I have a problem where if an agent's extension is busy and has voicemail
the queue app will
Of Jon Bebeau
Sent: Thursday, January 06, 2005 8:19 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Queue app following dialplan
FYI...
- Original Message -
From: Ryan Stark [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Sent: Thursday
Joe Dennick wrote:
Yeah, set the queue timeout to be about 1 second less than the voicemail
timeout (ya know, where you say Dial(SIP/, 15)). That way the queue
times out the agent before the dialplan goes to voicemail.
The more reasonable solution is to just put the agent's direct path
