Re: [Asterisk-Users] Queue app following dialplan
Joseph wrote: I would like to know more about your solution. My solution involves a patch to app_queue that essentially makes it call SetGroup() on any channels it creates to call queue members (agents), and call GetGroupMatchCount() before calling a member to see if they should be considered busy. This allows for very flexible rules as to whether an agent is considered available or not. What do you mean about having the agents in queue.conf or agents.conf? You can define members directly in queues.conf (using SIP/foo, IAX2/foo, Zap/foo, etc.), or you can define them in agents.conf and put agents into queues.conf. The latter is required if you want to use statically defined members and support login/logout. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue app following dialplan
Robert Jackson wrote: Another possible scenario is to specify the context to call the agent when using AgentCallBackLogin. This way you can have one set of behaviors for reaching an agent at an extension and another set for simply reaching the extension outside of an ACD context. Yes, that is quite reasonable, and I'm about to do something similar here (use AddQueueMember, but supply a Local channel to place the actual call, so that I can have more control over the call to the member). ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue app following dialplan
Joe Dennick wrote: Yeah, set the queue timeout to be about 1 second less than the voicemail timeout (ya know, where you say Dial(SIP/, 15)). That way the queue times out the agent before the dialplan goes to voicemail. The more reasonable solution is to just put the agent's direct path (SIP/) into your queue's agent list, rather than a Local channel that dials out through their normal extension dialing path. If I add a line like this: member = SIP/3044, can I still get login/logoff functionality? We need agent login/logff functionality AND for calls to not goto voicemail. Example extensions.conf; 3044 is both an agent that logs in/off and receives regular calls: exten = 3044,1,Dial(SIP/3044,30) exten = 3044,2,Voicemail([EMAIL PROTECTED]) exten = 3044,102,Voicemail([EMAIL PROTECTED]) If 3044 is currently talking to anyone (be it queue call or a direct call), if anyone else calls his extension (be it queue call or a direct call) it will go directly to his voicemail (Pri 102). It needs to be so that if an outside call comes in, it follows the dialplan accordingly, but if a queue call comes in and his phone is truly busy, it needs to stop following the dialplan and go try another agent. -Matthew ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue app following dialplan
Matthew Boehm wrote: If I add a line like this: member = SIP/3044, can I still get login/logoff functionality? We need agent login/logff functionality AND for calls to not goto voicemail. No, I was suggesting using SIP/3044 in agents.conf, not in queues.conf. If you put it into queues.conf, that channel will be dedicated to the queue app at all times. Word of warning, though: I don't use chan_agent, never have. All my queues are configured using dynamic members (AddQueueMember/RemoveQueueMember), so what I suggested above is based solely on the docs I've read. If you want a SetGroup/CheckGroup based solution, email me off-list; I have a patch for app_queue that causes it to assign groups to channels it creates and to check group counts before calling agents. This works well for us, it allows us to very easily control when the app will send a call to an agent and when it will consider them busy. I doubt this patch will ever go into CVS, though, unless I make it part of my new version of app_queue that'll be available in a few weeks. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue app following dialplan
On Fri, 2005-01-07 at 08:08 -0700, Kevin P. Fleming wrote: Matthew Boehm wrote: If I add a line like this: member = SIP/3044, can I still get login/logoff functionality? We need agent login/logff functionality AND for calls to not goto voicemail. No, I was suggesting using SIP/3044 in agents.conf, not in queues.conf. If you put it into queues.conf, that channel will be dedicated to the queue app at all times. Word of warning, though: I don't use chan_agent, never have. All my queues are configured using dynamic members (AddQueueMember/RemoveQueueMember), so what I suggested above is based solely on the docs I've read. If you want a SetGroup/CheckGroup based solution, email me off-list; I have a patch for app_queue that causes it to assign groups to channels it creates and to check group counts before calling agents. This works well for us, it allows us to very easily control when the app will send a call to an agent and when it will consider them busy. I doubt this patch will ever go into CVS, though, unless I make it part of my new version of app_queue that'll be available in a few weeks. I would like to know more about your solution. What do you mean about having the agents in queue.conf or agents.conf? I thought they have to be both places? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- respectfully, Joseph === -= ** = ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Queue app following dialplan
-Original Message- From: Kevin P. Fleming [mailto:[EMAIL PROTECTED] Sent: Friday, January 07, 2005 3:26 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Queue app following dialplan The more reasonable solution is to just put the agent's direct path (SIP/) into your queue's agent list, rather than a Local channel that dials out through their normal extension dialing path. Another possible scenario is to specify the context to call the agent when using AgentCallBackLogin. This way you can have one set of behaviors for reaching an agent at an extension and another set for simply reaching the extension outside of an ACD context. This is how we have it setup and it seems to work pretty well. Hope this helps, Robert Jackson ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue app following dialplan
FYI... - Original Message - From: Ryan Stark [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Sent: Thursday, January 06, 2005 9:02 PM Subject: [Asterisk-Users] Queue app following dialplan I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Queue app following dialplan
Yeah, set the queue timeout to be about 1 second less than the voicemail timeout (ya know, where you say Dial(SIP/, 15)). That way the queue times out the agent before the dialplan goes to voicemail. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jon Bebeau Sent: Thursday, January 06, 2005 8:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Queue app following dialplan FYI... - Original Message - From: Ryan Stark [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Sent: Thursday, January 06, 2005 9:02 PM Subject: [Asterisk-Users] Queue app following dialplan I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Internal Virus Database is out-of-date. Checked by AVG Anti-Virus. Version: 7.0.296 / Virus Database: 265.6.7 - Release Date: 12/30/2004 -- Internal Virus Database is out-of-date. Checked by AVG Anti-Virus. Version: 7.0.296 / Virus Database: 265.6.7 - Release Date: 12/30/2004 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue app following dialplan
Joe Dennick wrote: Yeah, set the queue timeout to be about 1 second less than the voicemail timeout (ya know, where you say Dial(SIP/, 15)). That way the queue times out the agent before the dialplan goes to voicemail. The more reasonable solution is to just put the agent's direct path (SIP/) into your queue's agent list, rather than a Local channel that dials out through their normal extension dialing path. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
