On Wed, 2003-09-17 at 03:50, Jean-Denis Girard wrote:
Rich Adamson a crit :
Would like to deploy * in a small help desk environment (five to ten
people) using call queues and some sort of CTI interface to pop Remedy
screen data in front of the help desk person receiving the call. Data
to be
Hi Rich,
We have done this before. We basically developed a small client that
sits on every machine and communicates with * to get information about
an incoming call. Contact me off-list and I will be glad to tell you
more about the entire solution.
-Original Message-
From: [EMAIL
Hi Rich,
We have done this before. We basically developed a small client that
sits on every machine and communicates with * to get information about
an incoming call. Contact me off-list and I will be glad to tell you
more about the entire solution.
Actually you might be surpised that there are
On Tue, Sep 16, 2003 at 03:27:44PM -0300, Paulo Mannheimer wrote:
Hi Rich,
We have done this before. We basically developed a small client that
sits on every machine and communicates with * to get information about
an incoming call. Contact me off-list and I will be glad to tell you
more
Yes, Please share.
On Tue, Sep 16, 2003 at 03:05:33PM -0400, Yifang Dai wrote:
On Tue, Sep 16, 2003 at 03:27:44PM -0300, Paulo Mannheimer wrote:
Hi Rich,
We have done this before. We basically developed a small client that
sits on every machine and communicates with * to get information
: September 16, 2003 4:09 PM
To: [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] call center design question
Yes, Please share.
On Tue, Sep 16, 2003 at 03:05:33PM -0400, Yifang Dai wrote:
On Tue, Sep 16, 2003 at 03:27:44PM -0300, Paulo Mannheimer wrote:
Hi Rich,
We have done this before. We
Hi
I would be interested in finding out about your solution, i can send you
and email offline if you want to, but if you dont have much to hide, it
may be better to post it here.
On Tue, 16 Sep 2003, Paulo Mannheimer
wrote:
Hi Rich,
We have done this before. We basically developed a
Sure, here it it goes.
When a call is about to be transferred to that extension, an * AGI sends
the client all information that was programmed to be transferred. We had
to patch app_queue.c to do this (giving it the ability to call an AGI
just before a call is being answered by a queue member
of these variables to the client.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of TC
Sent: September 16, 2003 7:39 PM
To: [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] call center design question
Sure, here it it goes.
When a call is about to be transferred
Is there anyone out there with a custom client softphone and is
interested in integrating both solutions?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of TC
Sent: September 16, 2003 3:53 PM
To: [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] call center
I'm not sure I understood your question.
typos b4 :)
As far as I know, listening to the manager interface wouldn't give me
enough information. At the moment where the call is transferred, the
client has already browsed through a couple of menus, setting some
variables. The AGI sends the content
Rich Adamson a écrit :
Would like to deploy * in a small help desk environment (five to ten
people) using call queues and some sort of CTI interface to pop Remedy
screen data in front of the help desk person receiving the call. Data
to be popped would be based on CallerID.
Anyone doing something
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