Re: [AusNOG] Netflix Contact

2021-08-22 Thread Matthew Enger
Further to this, you end up with the other extreme, a customer believes Netflix (who are saying it is us) and then lodge a TIO complaint and we cannot fix it. So we get TIO fees for something which is not our fault and which we have been trying to fix. The customer just ends up upset as

Re: [AusNOG] Netflix Contact

2021-08-22 Thread Nick Pratley
> Direct your customers to the ACCC. They are paying for a service from Netflix that they are not getting. That is illegal under Australian consumer law. 100% agree with this in principle But the problem here is it's just so easy to move providers now. 1 online order, no setup fee, and a few

Re: [AusNOG] Netflix Contact

2021-08-22 Thread Mark Andrews
Direct your customers to the ACCC. They are paying for a service from Netflix that they are not getting. That is illegal under Australian consumer law. -- Mark Andrews > On 22 Aug 2021, at 20:38, Jarryd Sullivan > wrote: > > Can +1, we're in the same boat, been asked to focus on using the

Re: [AusNOG] Netflix Contact

2021-08-22 Thread Jarryd Sullivan
Can +1, we're in the same boat, been asked to focus on using the ticketing system as our ticket is with the correct team (geoblocking/VPN) however got 1 reply that ignored half of what we wrote and has been radio silence since. Furthermore, we've confirmed with most of the customers that they

Re: [AusNOG] Netflix Contact

2021-08-22 Thread Nathan Brookfield
This is actually a problem internationally that everyone is having and pretty much being ignored :( Nathan Brookfield General Manager p: 1300 592 330 | m: 0401 424 445 | w: iperium.co On 22 Aug 2021, at 19:47, Damian Ivereigh wrote:  Yeah mate, we're seeing the same

Re: [AusNOG] Netflix Contact

2021-08-22 Thread Damian Ivereigh
Yeah mate, we're seeing the same thing. Very frustrating. Also have a ticket open with them. On Sun, 22 Aug 2021, 18:52 Matthew Enger, wrote: > Hello, > > > > Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking? > > > > I have been emailing the peering db entry of

[AusNOG] Netflix Contact

2021-08-22 Thread Matthew Enger
Hello, Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking? I have been emailing the peering db entry of geosupp...@netflix.com who initially responded but then went dead. I have been following up regularly no reply. Created a new ticket, no