Re: [Bes-admins] BB issues this morning

2011-10-12 Thread Cole, Brandon T.
A number of our offices are as well. Ohio, Florida, NC. Brandon T. Cole Technology Support Specialist Shumaker, Loop Kendrick, LLP 1000 Jackson Street Toledo, Ohio 43604-5573 419.241.9000 419.321.1228 direct 419.241.6894 fax bc...@slk-law.com http://www.slk-law.com/

[Bes-admins] BES for MS Exchange 5.0.3 MR2

2011-06-28 Thread Cole, Brandon T.
I'm looking on blackberry.com to see if there is a minimum device software version for BES for MS Exchange 5.0.3 MR2. Does anyone know of a minimum? Brandon T. Cole Technology Support Specialist Shumaker, Loop Kendrick, LLP 1000 Jackson Street Toledo, Ohio 43604-5573 419.241.9000 419.321.1228

Re: [Bes-admins] Unable to login to BESX administration page

2010-12-16 Thread Cole, Brandon T.
Had this problem before on BES, not BESX and it was due to the system time being off. Something like 5 minutes difference from the domain controller. Brandon T. Cole Technology Support Specialist Shumaker, Loop Kendrick, LLP 1000 Jackson Street Toledo, Ohio 43604-5573 419.241.9000 419.321.1228

Re: [Bes-admins] Shared calendars on BES (with Exchange) or Google?

2010-09-29 Thread Cole, Brandon T.
I can't answer the BlackBerry portion, but as far as the shared calendar - any chance it's a public folder? For instance if we type our OWA address and use /public rather than /exchange we can view our public folders. Brandon T. Cole Technology Support Specialist Shumaker, Loop Kendrick, LLP

Re: [Bes-admins] Cannot login to BAS

2010-09-28 Thread Cole, Brandon T.
It's probably not related, but I had an issue with this just last week. I haven't gone back to check if the error messages are similar, but the time on one of our domain controllers was off by about 12-13 minute. The VMware host was controlling the time so it was incorrect. Once the time was

[Bes-admins] Logging into BlackBerry Administration Service

2010-09-18 Thread Cole, Brandon T.
Rebooted server last night after running some Windows updates and I can't get logged in to the BlackBerry Administration Service with either my AD account or the besadmin account. This has happened before after a reboot, but a simple restart of the BlackBerry Administration Services would fix.

Re: [Bes-admins] Storing Files on Memory Card

2010-09-17 Thread Cole, Brandon T.
Is your next drive a mapped drive? Maybe that's blocking it. Might have to either disconnect the mapped drive or go to disk management and give the SD card a different drive letter. Brandon T. Cole Technology Support Specialist Shumaker, Loop Kendrick, LLP 1000 Jackson Street Toledo, Ohio

Re: [Bes-admins] Any known BES issues with US Cellular?

2010-09-07 Thread Cole, Brandon T.
I've seen users here have the same thing. However, it doesn't happen every few hours - seems to be every few weeks. Their connection still shows 3G or 1XEV, but they lose their data services. The last time I had this problem I couldn't connect to the browser or any of our BES functions. I

[Bes-admins] Turn on reconciliation for permanently deleted email messages

2010-07-21 Thread Cole, Brandon T.
Has anyone turned on reconciliation for permanently deleted email messages on BES 5? We have a few users that want it turned on. My only concern is the mention of recurring message scans being used to detect these permanently deleted messages. Will it slow down mail delivery?

Re: [Bes-admins] Test receipt on BB

2010-07-13 Thread Cole, Brandon T.
it. Any ideas? Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com http://mobility.merck.com/ From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Cole, Brandon T. Sent: Tuesday, July 13

Re: [Bes-admins] Removing IT Policy from BB

2010-02-04 Thread Cole, Brandon T.
Here's a list from RIM - http://www.blackberry.com/btsc/search.do?cmd=displayKCdocType=kcextern alId=KB14202sliceId=1docTypeID=DT_SUPPORTISSUE_1_1dialogID=279873442 stateId=wrong Id Other suggestions already given are probably more applicable in this case, but I used the 3rd option just

[Bes-admins] Read Receipt Policy?

2010-01-25 Thread Cole, Brandon T.
Just migrated to BES 5 SP1 and have a question about read receipts. Users with device software 5 now have the ability to toggle whether or not they want to reply to read receipts. Is there a policy where this can be set on the BlackBerry server rather than contacting each user individually? We'd