As mentioned in another thread a while ago, the list of unconfirmed bugs
are starting to get pretty huge and I'm starting to get a bit worried if
no one at Logitech looks as these.
So some questions:
1.
How do we handle bugs that really should be support issues ?
I have permission to change
Erland,
I don't disagree with your concerns, but FYI. Note that the burden to
confirm bugs doesn't rely solely with those of us who have CANCONFIRM
permission. A bug that receives 3 votes from ANY BZ users will
automatically become confirmed.
--
Mark Miksis
many off these seems to be support cases ? could not support trawl BZ at
least once a week ?
--
Mnyb
Main hifi: Touch + CIA PS +MeridianG68J MeridianHD621 and assorted amps
SiriuS, Classe' Primare and Dynadio speakers,
Mark Miksis;565838 Wrote:
Erland,
I don't disagree with your concerns, but FYI. Note that the burden to
confirm bugs doesn't rely solely with those of us who have CANCONFIRM
permission. A bug that receives 3 votes from ANY BZ users will
automatically become confirmed.
Thanks, I added
Mnyb;565840 Wrote:
many off these seems to be support cases ? could not support trawl BZ at
least once a week ?
That would of course be good but I suspect they are also loaded with
work and probably want to focus on answering support cases related to
people that contacts them instead of
I think we should just publicize the 3 votes rule as I don't think
it's worth the trouble of manually confirming bugs.
There are a few things that can happen to a bug that should increase
the likelihood of its being resolved/implemented: being confirmed,
getting votes, being assigned, and being
If I was a user who had gone to the bother of raising a bug, I'd be a bit
miffed if I didn't get a response within say a couple of weeks. Even if it was
an auto-reply we acknowledge the receipt of your bug report, thank you.
I wonder what the process is for support calls - how many calls are
I think we should just publicize the 3 votes rule as I don't think
it's worth the trouble of manually confirming bugs.
Does this process really work though?
How many people actually vote on bugs. It seems that individuals report the
same issue on duplicate bug reports, and it seems it's now up
Philip Meyer;565952 Wrote:
If I was a user who had gone to the bother of raising a bug, I'd be a
bit miffed if I didn't get a response within say a couple of weeks.
Even if it was an auto-reply we acknowledge the receipt of your bug
report, thank you.
I wonder what the process is for
Philip Meyer;565955 Wrote:
Some bug reports have a lot of votes. eg. bug 112 sort albums by
year. This bug is over 6 years old and has 61 votes!!!
So, even if there are 3 or more votes and the bug gets confirmed, there
appears to be little chance of it getting progressed any further.
Philip Meyer;565955 Wrote:
I think we should just publicize the 3 votes rule as I don't think
it's worth the trouble of manually confirming bugs.
Does this process really work though?
...
So, even if there are 3 or more votes and the bug gets confirmed, there
appears to be little chance
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