hi All,
Is there any default script which I can modify on UCCX to this something
similar to get Thank you for calling if you dialed this by mistake press 1 to
contact operation else someone else will be with you shortly . Press 1 --gt;
should go to 9001
Thanks,
Vir
nbsp;
You can use default icd script
Default icd script is for CSQ agents
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith
Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX
hi Chrysostomos,
Thanks for your reply.
I have tried to modify the default ICD script many times . However it does not
work for me.
Please assist..
-Vir
From: Chrysostomos Christofi lt;ch.christ...@logicom.netgt;
Sent: Wed, 28 Nov 2012 15:51:03
To: virajith lt;vir...@rediffmail.comgt;,
What do you mean is not working
You can take the default icd and then
Create a menu in the begin with the desire prompt then add a redirect number
and that’s all
If they don’t press anything in the menu prompt then they will go to the queue
Regards
cc
From: vir...@rediffmail.com
Hi,
you just need to upload the right prompt file, then your requirement is
done via a menu step, use the thank you prompt as the menu prompt, on the
menu branch 1, use the consult transfer step to the DN 9001, this should
be all I believe.
DN can be statically configure inside the consul
