[OSL | CCIE_Voice] MGCP MVA CSS and call routing
Hello all. I know that there are so many references to this subject but from what I've read nothing helped me so far. So thank you for your patience and understanding. I have a MVA scenario: PSTN MGCP GW UCM SUB with H323 VXML The MVA triggers OK I'm listening the IVR. I enter the remote destination number, I enter the PIN. After authentication I press 1 to make a call. So whatever I try to call (internal extensions or PSTN numbers) I hear the message Your call cannot be completed as dialed. Please ... blah blah blah. I've configured the RDP with the appropriate CSS (not the rerouting CSS for SNR but the normal one) in order to make calls to the PSTN/internal. This CSS works fine to make calls using the local MGCP gateway (which is the same as the MVA GW) from the user's phone. All the RPs are created and matching the dial plan I use. I'm using G711ulaw since this is the HQ I'm testing. everything is in the same DP. I've made it work in the past many times in real life or lab environment. In any case what traces should I enable in the UCM in order to troubleshoot this? Have you any other suggestion for resolve this issue? What am I missing here? Thank you, Stefanos ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] MGCP MVA CSS and call routing
Somphol, Thank you very much for your thorough explanation. Since the scenario I'm implementing involves several GWs in different countries, I've already created different mva DIDs for each country and a unique mva DN media resource. I've also placed this DN to the none partition in order to avoid any issues. So the h323 trunk/gw does not need any CSS, none will do the trick. I've also allowed h323 to h323 connections and bind it to the SVI of the GW. I'm surprised that didn't think to check the MTP. You're right. The DPs use the UCM resources which will do the job I believe since every thing is G711ulaw. I'll check the conf of the h323 trunk/gw again. I'll also use your trace output you added in order to compare it with my traces and I'll update you. Thanks, Stefanos On Nov 7, 2013 1:16 AM, Somphol Boonjing somp...@gmail.com wrote: Hi StefanoS, The typical CUCM SDI's DETAIL trace with default ticks should be enough. I think it is likely that the CSS applied to RDP doesn't have access to your Mobile Voice Access Directory Number' media resource. (The one you define in Media Resources - Mobile Voice Access),I found that one out from the trace, it should show that the Call Manager try to search for that number and the number is not accessible via the given CSS on the RDP. I read long time ago from an article (which I am sorry I couldn't recall where I see it), it helps me a lot to distinguish between Mobile Voice Access DID and Mobile Voice Access DN. The author wrote that in a cluster where multiple voice gateways spread across area codes or countries, you are likely to have different Mobile Voice Access DID, one for each site. There is however only one Mobile Voice Access DN media resource. So, we can have 5 H323 GW with MVA DID of x1010, x2010, x3010, x4010, and x5010, these are the DN that reach the IVR.Then, you can define a more distinctive extension for Mobile Voice Access DID such as x. [This is the key, once you distinguish these numbers clearly, your trace will be much more easy to understand.I used to assume that the MVA DID and MVA DN must be the same number.] On the H323 Voice Gateway, I also find that you need to allow-connection h323 to h323 for this to work. Below is a bit of an excerpt for what you can see from CUCM SDI trace relevant to MVA operation, you can skip it entirely. Once the PIN (and the RD Number when applicable) is entered via the IVR, and you tried to make the outgoing call by pressing 1, the IVR script will try to establish a call with that Mobile Voice Access DID media resource. (Hence, on every one of those H323 GW, you will need to have a dial-peer that allow x in our case to be reachable from the H323 GW). That's one leg of the outgoing call being made. Another leg is created by that media resource, which I think is a software controlling x, in our case.From the trace below, the work involves searching for a matched owner and DN, etc. Then make a second call leg with the DN. In the trace below, CCM|DbMobility found that Caller ID 258001 is a Remote Destination Number for userId SiteB2. 11/01/2013 15:38:14.871 *CCM|DbMobility: getMatchedRemDest starts: cnumber = 258001* |CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 CCM|DbMobility: getMatchedRemDest: full match case|CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 CCM|DbMobility:initRemDest: device pkid [cf26b6d2-64d7-b771-0347-d08f6d8d950c], profile pkid [67569716-698c-f39c-cb7c-c0e60c9c12bf], isDualmode [0], isSmartPhone [0]|CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 CCM|DbMobilityRemDestTable:initRemDest: initialized a remdest [258001]|CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 *CCM|DbMobility - RemDest dump: cnumber = 258001*, devicePkid = cf26b6d2-64d7-b771-0347-d08f6d8d950c, remDestProfilePkidStr = 67569716-698c-f39c-cb7c-c0e60c9c12bf, isMobilePhone = 0, isDualMode = 0, isSmartPhone = 0, isSNREnabled= 0, answerTooSoonTimer = 1500, answerTooLateTimer = 19000, delayBeforeRingingCellTimer = 4000, userId = SiteB2, timeZoneIndex = 22, description = 258001, url = |CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 CCM|DbMobility: found DN association for remdest [258001]|CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 CCM|DbMobility: found remdest cnumber = 258001, devicepkid = cf26b6d2-64d7-b771-0347-d08f6d8d950c|CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff ... ... 11/01/2013 15:38:14.871 CCM|DbMobilityRemDestTable:initRemDest: initialized a remdest [258001]|CLID::StandAloneClusterNID::142.100.64.11LVL::DetailedMASK::ff 11/01/2013 15:38:14.871 CCM|DbMobility - RemDest dump: cnumber = 258001, devicePkid = cf26b6d2
Re: [OSL | CCIE_Voice] MGCP MVA CSS and call routing
Hey Bill. It totally made sense. I've seen an issue within the current blueprint 7.0 UCM with complete match and 10 digits. Even if the RD number was 10 digits long and matched exactly the RD number it didn't trigger the IVR. It was working though with partial match 10 digits. Since the remote destination numbers in the implementation I'm talking about are a variable number of digits, I'm forced to use partial match and lower digit match like 7 digits. Thanks, Stefanos On Thu, Nov 7, 2013 at 5:16 AM, Bill Hatcher wchatc...@gmail.com wrote: Stefano, Something else you will want to watch for once you get it working. If you want the Remote caller ID to be presented to all sites as if the call originated from the users desk phone, then the remote CLID at each sites gateway must be an exact match to the remote destination if the service parameter is set to Complete Match. In other words the clid of the remote device when calling a device at HQ, at Site B, and at Site C must be the same. If you set the parameter to Partial Match then the remote clid must not be longer than the Remote Destination's destination number. I ran into this in my lab. I had the Service parameter set to Partial Match, and the number of digits for Partial Match set to 7. When calling into site B from the Site B PSTN phone number 863-2683 the inbound clid would present as 7 digits and the caller id on the Site B phone would say from Site B Phone 1 1001. If I called into the HQ site, the inbound clid would be 6178632683 and the call on the HQ phone would say from PSTN Phone Site B 6178632683. Same behavior for Site C. The way I got the internal clid to work was set the Remote Destination's destination number to +16178632683, and the parameters to Partial Match and 7. Then I created a partition and css called mva-xlate. I assigned the mva-xlate css as the Rerouting CSS and created a translation pattern \ +16178632683 in the mva-xlate partition with a SiteB css, and the Called Party Translations to be mask:XXX Prefix 9. (My Site B uses 9 and 7 digits for local calls) Hope that all made sense and helps. Bill On Wed, Nov 6, 2013 at 8:08 PM, StefanoS stefan...@gmail.com wrote: Somphol, Thank you very much for your thorough explanation. Since the scenario I'm implementing involves several GWs in different countries, I've already created different mva DIDs for each country and a unique mva DN media resource. I've also placed this DN to the none partition in order to avoid any issues. So the h323 trunk/gw does not need any CSS, none will do the trick. I've also allowed h323 to h323 connections and bind it to the SVI of the GW. I'm surprised that didn't think to check the MTP. You're right. The DPs use the UCM resources which will do the job I believe since every thing is G711ulaw. I'll check the conf of the h323 trunk/gw again. I'll also use your trace output you added in order to compare it with my traces and I'll update you. Thanks, Stefanos On Nov 7, 2013 1:16 AM, Somphol Boonjing somp...@gmail.com wrote: Hi StefanoS, The typical CUCM SDI's DETAIL trace with default ticks should be enough. I think it is likely that the CSS applied to RDP doesn't have access to your Mobile Voice Access Directory Number' media resource. (The one you define in Media Resources - Mobile Voice Access),I found that one out from the trace, it should show that the Call Manager try to search for that number and the number is not accessible via the given CSS on the RDP. I read long time ago from an article (which I am sorry I couldn't recall where I see it), it helps me a lot to distinguish between Mobile Voice Access DID and Mobile Voice Access DN. The author wrote that in a cluster where multiple voice gateways spread across area codes or countries, you are likely to have different Mobile Voice Access DID, one for each site. There is however only one Mobile Voice Access DN media resource. So, we can have 5 H323 GW with MVA DID of x1010, x2010, x3010, x4010, and x5010, these are the DN that reach the IVR.Then, you can define a more distinctive extension for Mobile Voice Access DID such as x. [This is the key, once you distinguish these numbers clearly, your trace will be much more easy to understand.I used to assume that the MVA DID and MVA DN must be the same number.] On the H323 Voice Gateway, I also find that you need to allow-connection h323 to h323 for this to work. Below is a bit of an excerpt for what you can see from CUCM SDI trace relevant to MVA operation, you can skip it entirely. Once the PIN (and the RD Number when applicable) is entered via the IVR, and you tried to make the outgoing call by pressing 1, the IVR script will try to establish a call with that Mobile Voice Access DID media resource. (Hence, on every one of those H323 GW, you will need to have a dial-peer that allow x in our case to be reachable
Re: [OSL | CCIE_Voice] Embedded B-ACD
How did it go? Wasn't Tuesday your day? On Oct 30, 2013 3:30 PM, Bill Hatcher wchatc...@gmail.com wrote: Not sure if everyone is aware of this or not, but after IOS version 12.4(15)T Cisco has included the B-ACD tcl scripts as an embedded option within the IOS. To access these scripts you would enter the following: application service app-b-acd service app-b-acd-aa I would recommend that if you are not already practicing using these embedded scripts, I would start adding those in. If you forget where this is you can always find it in documentation by going to Products - Unified Communications - Call Control - Mid-Market Call Control - Cisco Unified Communications Manager Express - Configure - Configuration Guides - Cisco Unified CME B-ACD and Tcl Call-Handling Applications and searching for the key word embedded. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] 4ESW modules QoS/Marking/trusting
Hello all. What do you think is the best practice approach in the lab exam? Using mls qos trust commands on the 4ESW phone ports where the phones are connected (trusted devices) or use access lists for classification and marking and then applying accordingly to the policy? Thanks you, Stefanos ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] 4ESW modules QoS/Marking/trusting
...in other words to trust or not to trust incoming traffic from phones connected to the 4ESW modules. I think to be at the safe side we should use access lists. But there's more configuration to be done (not if you use auto qos and FRF.12 LFI) Thanks, Stefanos On Tue, Oct 29, 2013 at 6:47 PM, StefanoS stefan...@gmail.com wrote: Hello all. What do you think is the best practice approach in the lab exam? Using mls qos trust commands on the 4ESW phone ports where the phones are connected (trusted devices) or use access lists for classification and marking and then applying accordingly to the policy? Thanks you, Stefanos ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.com wrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUPC Client will not register the softphone
Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application Cisco Unified Personal Communicator Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener. I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher wchatc...@gmail.com wrote: Stefano, a) I don't get any kind of error on the server health window under either the TFTP or the softphone. The TFTP section shows the IP Address for the two tftp servers, but that's it. No connection information, nothing. b) I don't even get a softphone option. c) The UPC profile is associated to the user. I'm not sure what you mean by am I using md5 passwords. I don't use digest credentials if that's what you mean. Bill On Sun, Oct 27, 2013 at 3:00 PM, StefanoS stefan...@gmail.com wrote: Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher wchatc...@gmail.comwrote: I have encountered a very frustrating issue. I can do the full integration between CUCM and CUPS. Everything will work, status, phone control, IM, and voice mail. However no matter what I do I cannot get the softphone capability to register. When I look at the show server health, the TFTP server status shows the TFTP servers under the TFTP Configurations section, but nothing else is populated. Server Address, Server Port, and Server Protocol all show ---. The softphone shows as Not Active as well. The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated with the HQ2 user. Primary extension is set for the user, and the CTI Enabled and CCM End User groups are assigned. The SIP trunk is set to use a cups SIP Trunk Security Profile. That profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, Unsolicited Notification, and Replace Headers are all checked. In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default Inter-Presence Group Subscription is set to Allow Subscription. The CtiGw applicaiton user account is configured with CTI Allow and CTI Allow Control of All Devices. The CUPS System Configuration Troubleshooter is showing all Green as well Any ideas would be greatly appreciated since I fly out tomorrow to take my lab on Tuesday, and this is really worrying me. Bill Hatcher ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
Hey Bill. You're right that's a nice tip to fast find and copy the code you need to create your xml. Thank you, Stefanos On Fri, Oct 25, 2013 at 4:02 PM, Bill Hatcher wchatc...@gmail.com wrote: Stefano, When you go to that URL with your browser, using Internet Explorer go to view and source. This will allow you to see the xml format on the page. You should be able to edit from that. Bill Hatcher On Thu, Oct 24, 2013 at 8:08 AM, StefanoS stefan...@gmail.com wrote: Hey Somphol thank you for your reply. You mean this?: http://PUB-IP:8080/ccmcip/xmldirectory.jsp There must be something that we have to add in this URL I believe because as it is doesn't show anything. I remember something similar but I can't figure it out right now. I'm exercising on something else. So if you can explain further it would be perfect :) I added the IP Phone Customization links for things like XML writing, Background changes for the 7965 etc Stefanos On Thu, Oct 24, 2013 at 3:53 PM, Somphol Boonjing somp...@gmail.comwrote: Hi StefanoS, Just a tiny addition on the good collection of the link you've gathered, with the long navigation to Cisco IP Phone customization, you may want to get the the template from The url directories under enterprise parameters There you will see a URL that you can use to retrieve a template. If I am not mistaken, I think this tip is from one of William Bell's email or one of his blog posts. Regards, --Somphol On Thu, Oct 24, 2013 at 11:04 PM, StefanoS stefan...@gmail.com wrote: Oh never mind I found it! It looks like I'm too tired after all. So it's under Products Unified Communications Call Control Mid Market Call Control Cisco Unified Communication Manager Express Anyway since I've started this maybe we could make a new list with the new paths we might need in the lab exam. What do you think? Here are some more by me, which I'm sure you've already discovered yourselves, it's not space rocketry but it'll be a nice reference for the new ones.: CUPC Products Unified Communications Unified Communication Applications Messaging Cisco Unified Personal Communicator Release Notes 1-button Login (IPPA) Products Unified Communications Call Control Cisco Unified Communication Manager Configure Configuration Examples and TechNotes or Products Customer Collaboration Cisco Unified Contact Center Configure Configuration Examples and TechNotes Phone Customization Products Collaboration Endpoints IP Phones Cisco Unified IP Phone 7900 Series Maintain and Operate Maintain and Operate Guides IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) XML Customization for Phones Products Unified Communications Call Control Cisco Unified Communication Manager Configure Programming Guides Cisco Unified IP Phone Services Application Development Notes, Release 7.0(1) CiscoIPPhoneMenu CME Products Unified Communications Call Control Mid Market Call Control Cisco Unified Communication Manager Express On Thu, Oct 24, 2013 at 2:51 PM, StefanoS stefan...@gmail.com wrote: Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
Oh never mind I found it! It looks like I'm too tired after all. So it's under Products Unified Communications Call Control Mid Market Call Control Cisco Unified Communication Manager Express Anyway since I've started this maybe we could make a new list with the new paths we might need in the lab exam. What do you think? Here are some more by me, which I'm sure you've already discovered yourselves, it's not space rocketry but it'll be a nice reference for the new ones.: CUPC Products Unified Communications Unified Communication Applications Messaging Cisco Unified Personal Communicator Release Notes 1-button Login (IPPA) Products Unified Communications Call Control Cisco Unified Communication Manager Configure Configuration Examples and TechNotes or Products Customer Collaboration Cisco Unified Contact Center Configure Configuration Examples and TechNotes Phone Customization Products Collaboration Endpoints IP Phones Cisco Unified IP Phone 7900 Series Maintain and Operate Maintain and Operate Guides IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) XML Customization for Phones Products Unified Communications Call Control Cisco Unified Communication Manager Configure Programming Guides Cisco Unified IP Phone Services Application Development Notes, Release 7.0(1) CiscoIPPhoneMenu CME Products Unified Communications Call Control Mid Market Call Control Cisco Unified Communication Manager Express On Thu, Oct 24, 2013 at 2:51 PM, StefanoS stefan...@gmail.com wrote: Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
I thought that Find is not working into the lab. On Thu, Oct 24, 2013 at 3:03 PM, Todd Carswell tcar0...@gmail.com wrote: I noticed the same thing. From the main documentation page, just type Communications Manager Express in the Find section and it'll come right up. --Todd On Oct 24, 2013, at 7:51 AM, StefanoS stefan...@gmail.com wrote: Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
Yeah I've found it just seconds after I send the email, thank you all though. Now Search at the upper right is not working for sure. I don't remember for Find I think that it isn't working either but I'm not sure. Are the Tech Notes available I don't remember. On Thu, Oct 24, 2013 at 3:10 PM, Colloboration collaboration.c...@gmail.com wrote: It is toward the bottom in Call Control Mid-Market Call Control On Oct 24, 2013, at 7:03 AM, Todd Carswell tcar0...@gmail.com wrote: I noticed the same thing. From the main documentation page, just type Communications Manager Express in the Find section and it'll come right up. --Todd On Oct 24, 2013, at 7:51 AM, StefanoS stefan...@gmail.com wrote: Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
Hey Somphol thank you for your reply. You mean this?: http://PUB-IP:8080/ccmcip/xmldirectory.jsp There must be something that we have to add in this URL I believe because as it is doesn't show anything. I remember something similar but I can't figure it out right now. I'm exercising on something else. So if you can explain further it would be perfect :) I added the IP Phone Customization links for things like XML writing, Background changes for the 7965 etc Stefanos On Thu, Oct 24, 2013 at 3:53 PM, Somphol Boonjing somp...@gmail.com wrote: Hi StefanoS, Just a tiny addition on the good collection of the link you've gathered, with the long navigation to Cisco IP Phone customization, you may want to get the the template from The url directories under enterprise parameters There you will see a URL that you can use to retrieve a template. If I am not mistaken, I think this tip is from one of William Bell's email or one of his blog posts. Regards, --Somphol On Thu, Oct 24, 2013 at 11:04 PM, StefanoS stefan...@gmail.com wrote: Oh never mind I found it! It looks like I'm too tired after all. So it's under Products Unified Communications Call Control Mid Market Call Control Cisco Unified Communication Manager Express Anyway since I've started this maybe we could make a new list with the new paths we might need in the lab exam. What do you think? Here are some more by me, which I'm sure you've already discovered yourselves, it's not space rocketry but it'll be a nice reference for the new ones.: CUPC Products Unified Communications Unified Communication Applications Messaging Cisco Unified Personal Communicator Release Notes 1-button Login (IPPA) Products Unified Communications Call Control Cisco Unified Communication Manager Configure Configuration Examples and TechNotes or Products Customer Collaboration Cisco Unified Contact Center Configure Configuration Examples and TechNotes Phone Customization Products Collaboration Endpoints IP Phones Cisco Unified IP Phone 7900 Series Maintain and Operate Maintain and Operate Guides IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) XML Customization for Phones Products Unified Communications Call Control Cisco Unified Communication Manager Configure Programming Guides Cisco Unified IP Phone Services Application Development Notes, Release 7.0(1) CiscoIPPhoneMenu CME Products Unified Communications Call Control Mid Market Call Control Cisco Unified Communication Manager Express On Thu, Oct 24, 2013 at 2:51 PM, StefanoS stefan...@gmail.com wrote: Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME/B-ACD Documents in revamped Documentation Support page
Oh? That's great then you can write there whatever you want and it will come up with something useful. For example B-ACD or anything. Thank you Todd :) Stefanos On Thu, Oct 24, 2013 at 4:22 PM, Todd Carswell tcar0...@gmail.com wrote: I used it in the lab last Friday. --Todd On Oct 24, 2013, at 8:05 AM, StefanoS stefan...@gmail.com wrote: I thought that Find is not working into the lab. On Thu, Oct 24, 2013 at 3:03 PM, Todd Carswell tcar0...@gmail.com wrote: I noticed the same thing. From the main documentation page, just type Communications Manager Express in the Find section and it'll come right up. --Todd On Oct 24, 2013, at 7:51 AM, StefanoS stefan...@gmail.com wrote: Hello everyone. This is a silly question, maybe I'm too tired but I'll ask anyway. A couple of days before Cisco did a rearrangement in Documentation Support page. So for example the section for UCM documents went under Products Unified Communications Call Control, or phones under Products Collaboration Endpoints Phones etc. I've found some but I can't find the path for the CME category and B-ACD docs path anywhere. It's not under CUCM (Call Manager) in Call Control section as I was expecting. So where is it? Thank's in advance. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
