Which statistic? I've seen a '-1' response on estimated wait time many times
in the past, I always assumed it was just because sufficient calls (in my case,
probably none since it was a lab) had gone through the system for it to
calculate a metric to report… but I have no idea if that's what
You will only ever see -1 returned due to providing an invalid CSQ name
to the get reporting statistics step.
On Thu, Jul 11, 2013 at 8:52 PM, Joshua Kittle jkit...@netechcorp.comwrote:
Which statistic? I've seen a '-1' response on estimated wait time many
times in the past, I always
Not in my experience I can with lots of certainty say that I've seen it
when doing a reactive debug on a just- published script, and then after a few
calls, observed it turn into a positive integer. This was on an 8.5 cluster.
I'm certain it wasn't an invalid CSQ name... That said, I don't
I need to write a UCCX script that will transfer calls to available agent
based on longest idle time.
This is configured on the CSQ via the UCCX Admin interface.
if a phone user is requesting some time to end a call then during during
this period he should
be marked NOT READY.
Enable after
You can use default icd script
Default icd script is for CSQ agents
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith
Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX
;, ccie_voice@onlinestudylist.com
lt;ccie_voice@onlinestudylist.comgt;
Subject: Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script
Default icd script is for CSQ agents
nbsp;
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com]
On Behalf
...@rediffmail.com]
Sent: Τετάρτη, 28 Νοεμβρίου 2012 5:30 μμ
To: Chrysostomos Christofi
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX script
hi Chrysostomos,
Thanks for your reply.
I have tried to modify the default ICD script many times . However it does not
work for me
: Chrysostomos Christofi ch.christ...@logicom.net
Sent: Wed, 28 Nov 2012 15:51:03
To: virajith vir...@rediffmail.com, ccie_voice@onlinestudylist.com
ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script
Default icd script is for CSQ
CSCtb68915
CRS documentation should inform customers by means of a warning note
that prompts, scripts and any document should not be copied using file
system and should be uploaded using Appadmin. Using file system method
may cause a total loss of files after a node manager restart or when
the
It is nice to hear that the issue has been solved.
BTW, you can always validate your scripts before upload, and even
Reactive Debug them.
On Wed, Jan 4, 2012 at 8:20 AM, Ken Wyan kew...@gmail.com wrote:
There was a mistake in script itself. Now working
Thanks
On Tue, Jan 3, 2012 at 9:03
Well, I am always uploading using GUI.
And I never store my custom Scripts in the default repository (Program
Files --- wfavvid --- Scipts).
I make a copy of default script from the repository to desktop (or any
other location, but not the same as default repository), edit it as
necessary, and
The script will not show up unless you load it via GUI, also you should
always refresh the script and/or app when changing the script. The GUI will
not allow you to upload a duplicate script as the defaults are in a custom
directory that you cannot save to via the GUI. So you will not run into
I also never save my scripts inside wfavvid scripts system default in
our production / testing UCCX servers.
But in Proctorlabs , I saved there to save time seen some people doing
so. But in my last session I was never able to take Appmanager service to
IN SERVICE ( Restarted CCX Engine ,
When the AppManager in NOT IN SERVICE - there could be a JTAPI issue
Did you verify that all CTI ports are associated with the JTAPI user? (also
the CTI Route Point has to be associated).
Also did you make JTAPI Resynch? As well as the Data Synch?
What module does not come up? CRS Engine? Or
There was a mistake in script itself. Now working
Thanks
On Tue, Jan 3, 2012 at 9:03 PM, datucha123 datucha123
datucha...@gmail.comwrote:
When the AppManager in NOT IN SERVICE - there could be a JTAPI issue
Did you verify that all CTI ports are associated with the JTAPI user?
(also the CTI
I finally figured it out! I put a created a MS loopback interface and gave
it ip address 10.10.210.5 and it came right up!!! I've been wrestling with
this forever!! Talk about a hack.
Adam Compton
On Mon, May 9, 2011 at 8:34 AM, adam compton com...@gmail.com wrote:
All,
I'm having a hell
IIRC, you'll need to use UCCX editor 8.0 or higher for standalone mode
to work properly. I'm using v8.0(1.1) and it works fine.
cheers, sd
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of adam
compton
Sent: Monday, May 09, 2011 8:35
The problem is that I don't have access to a 8.0 UCCX.
On Mon, May 9, 2011 at 9:26 AM, Steve Denney (stdenney)
stden...@cisco.comwrote:
IIRC, you’ll need to use UCCX editor 8.0 or higher for standalone mode to
work properly. I’m using v8.0(1.1) and it works fine.
cheers, sd
*From:*
I believe uccx does not understand the + symbol.
- Reply message -
From: Naoufal Kerboute naou...@mhdinfotech.com
Date: Sun, Apr 10, 2011 7:21 am
Subject: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling
number)
To: ccie_voice@onlinestudylist.com
...@gmail.com]
Sent: Sunday, April 10, 2011 4:40 PM
To: Naoufal Kerboute; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling
number)
I believe uccx does not understand the + symbol.
- Reply message -
From: Naoufal Kerboute naou
to 5001
But I’m looking for a way to reroute all calls coming from area +34 to 5001
Naoufal
*From:* bkvalent...@gmail.com [mailto:bkvalent...@gmail.com]
*Sent:* Sunday, April 10, 2011 4:40 PM
*To:* Naoufal Kerboute; ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX
, April 10, 2011 4:40 PM
To: Naoufal Kerboute;
ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling
number)
I believe uccx does not understand the + symbol.
- Reply message -
From: Naoufal Kerboute
For the first question - You need to either record a prompt in CUC or CUE,
upload to UCCX, and then use the Play Prompt step to play to the caller.
Then use the Terminate step and go to the end of the script using a label.
For the second question - Once again record the prompt and upload.
Thank you Jeff, I will give it a shot tonight when I lab.
On Tue, Nov 9, 2010 at 12:28 PM, givemeccievoice2...@gmail.com wrote:
For the first question - You need to either record a prompt in CUC or
CUE, upload to UCCX, and then use the Play Prompt step to play to the
caller. Then use the
Did you try using concatenated step?
-Thaya
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Phillip Day
Sent: Friday, July 02, 2010 1:21 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Script question
Hi,
I have
Phil -
The script looks good to me, but I haven't verified it in a lab. I
couldn't determine from your email if there was an actual problem with
the script or not. When you loaded it and ran tests, did you observe
any unexpected behavior?
Thanks!
*Matthew Berry*
*_Vitals:_*
*GVoice:
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted,
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz chadstachow...@gmail.com
They are populated while ringing and they are only called ecc's when using
cad with ucce not uccx. I think tanner hit the nail on the head though with
the layout and set
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from
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