Hi Bill,
When you ask for callers ahead of you, you should go with
ContactsWaiting+decrement step, because position in Queue is your position
and when nobody else is in the queue you will hear a - 1 after the
decrement, don't know whether there is also an increment step.
At the end it is your
Sounds like either way works, so as long as it works, it really doesn't
matter how you get it, just as long as the proctor gets what he is supposed
to hear.
I know I have used the slightly longer way as it helps me stay organized
but next lab session I am going to try this if I can keep my ducks
Steffen,
Thanks for the reply. Actually, position in queue is the correct reporting
statistic because I want to know how many contacts are ahead of the current
contact. ContactsWaiting gives total number of contacts waiting for a resource
without context for the existing contact. So, if I had
Bill,
You are correct. That variable will never have a value of -1 given that it is
re-initialized during every loop iteration.
I use UCCX to record all prompts for UCCX and BACD. I use CUC for CUC and CUE
prompt manager for its prompts. I haven't practiced doing recordings in CUC
(other than
Hi Bill,
I had my first attempt in November, but failed because I don't read
some question corectly
in every detail.
I had this problem with -1 in some of my lab sessions (not proctor
labs) and it worked with contacts waiting for me. I tested it with 3
call-in users and all get an indivudually
